Client Servicing Manager

About WOW Events:

WOW Events

Position: Client Servicing Manager

Responsibilities:

Business Development:

  - Identify and pursue potential clients from top-tier brands in India

  - Establish contact with key decision-makers and cultivate robust relationships

  - Assess clients' event management needs and recommend innovative solutions

  - Develop and present compelling pitches and proposals to secure new business

  - Independently negotiate contracts and close deals

Client Servicing:

  - Act as the primary liaison for assigned clients

  - Gain a profound understanding of clients' brands, goals, and expectations

  - Collaborate with internal teams to conceptualize and execute remarkable events

  - Ensure seamless communication and coordination throughout the event lifecycle

  - Proactively address client concerns and resolve issues to maintain client satisfaction

Project Management:

  - Independently oversee multiple client projects concurrently

  - Create project timelines, budgets, and resource allocation plans

  - Coordinate with vendors, suppliers, and internal departments to ensure flawless execution

  - Monitor project progress and implement corrective measures when necessary

  - Deliver projects on schedule, within budget, and surpassing client expectations

Relationship Management:

  - Nurture long-term relationships with clients through exceptional service

  - Regularly engage with clients to understand their evolving needs and preferences

  - Identify opportunities for repeat business and upselling additional services

  - Seek client feedback and implement improvements based on their input

  - Serve as a trusted advisor to clients, providing strategic guidance and innovative ideas

Reporting and Documentation:

  - Maintain accurate and up-to-date records of client interactions and project details

  - Prepare regular reports on project status, revenue, and client satisfaction

  - Document best practices and lessons learned to continuously improve processes

  - Contribute to the development of case studies and testimonials for marketing purposes

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field

Minimum 3 years

- Proven track record of independently winning new business and managing client relationships

- Excellent communication, presentation, and interpersonal skills

- Strong project management abilities with attention to detail

- Creative problem-solving and decision-making skills

- Ability to work under pressure and manage multiple projects simultaneously

- Proficiency in MS Office and project management tools

- Willingness to travel and work flexible hours as per client requirements

If you are a self-driven, client-focused professional with a passion for delivering exceptional events and have at least 5 years of experience working with a reputed event management company, we invite you to join our team. Be a part of WOW Events and contribute to creating unforgettable experiences for India's most prestigious brands.

Pls do not apply if you are not from the Event Industry.