Client Servicing Executive

Job Title: Client Servicing Executive

Location: Gurugram
Experience: 3 Years
Salary Range: 30,000 -45,000

Job Summary:

We are looking for a proactive, dynamic, and client-focused individual to join our team as a Client Servicing Executive. The candidate will be responsible for managing client relationships, ensuring smooth communication between internal departments and clients, handling client requests, resolving queries, and ensuring overall client satisfaction.

Key Responsibilities:

• Serve as the primary point of contact between the company and its clients.
• Understand client requirements, expectations, and business goals.
• Coordinate with internal departments (Operations, Design, Production, etc.) to execute client deliverables.
• Ensure timely delivery of services or products as per agreed timelines and quality standards.
• Maintain long-term relationships with clients through regular check-ins, meetings, and feedback sessions.
• Resolve client concerns or complaints promptly and professionally.
• Prepare client reports, presentations, and documentation.
• Support the development and implementation of new strategies to enhance client satisfaction.
• Maintain records of client interactions, contracts, and communications.
• Upsell or cross-sell additional services where applicable.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality, Marketing, or related field.
• 3-4 years of experience in client servicing, account management, or customer success (catering background preferred).
• Strong communication and interpersonal skills.
• Problem-solving attitude with attention to detail.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Comfortable with CRM tools and client tracking software.

Preferred Skills:

• Experience in handling hospitality or F&B clients.
• Multilingual abilities (if applicable to your client base).
• Creative and analytical mindset.
• Team player with the ability to work under pressure.

Work Environment:

• 6-day working schedule
• On-ground visits or client meetings as needed
• Fast-paced, collaborative, client-facing role

Send me your CV on - 8287700445

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person