Captain

Job Description

Job Title: Captain Location: Ghitorni, New Delhi, Delhi 110030 Reports to: Café Manager / Supervisor Employment Type: Full-Time Job Summary: The Café Captain is responsible for leading the front-of-house (FOH) team, ensuring excellent customer service, managing day-to-day floor operations, and creating a warm and welcoming experience for all guests. You will act as the point of contact between customers and staff, ensuring smooth and efficient café operations. Key Responsibilities: Supervise and guide service staff during shifts. Greet guests warmly, assist in seating, and ensure prompt service. Ensure all customers are satisfied with food, drinks, and service. Maintain cleanliness and hygiene standards across the café. Handle customer complaints and resolve them professionally. Monitor food and beverage quality and presentation. Coordinate with kitchen and barista team for timely order fulfillment. Train new FOH staff and ensure adherence to service standards. Maintain inventory of service-related items (menus, cutlery, POS supplies). Assist in opening/closing duties and cash handling when needed. Requirements: Proven experience in a café, restaurant, or hospitality setting. Strong communication and interpersonal skills. Positive attitude and ability to lead a team. Knowledge of food safety and hygiene standards. Ability to work in a fast-paced environment. Basic computer/POS system knowledge. Flexible with shifts, including weekends and holidays. Preferred Qualifications: 2+ years of experience in a similar role. Certification in hospitality or hotel management is a plus. Multilingual skills are an advantage Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Work Location: In person