Client Services Account Manager

Location:

Experience Level:

Department:

Reporting to:

About Us:

MMAG

Our work lives at the intersection of ideas and outcomes. Whether it's launching a bold new brand, scaling a startup's voice, or reimagining an FMCG campaign for the digital age — we do it with craft, curiosity, and a bit of controlled chaos.

If you’re someone who loves keeping clients happy, campaigns sharp, and the WhatsApp group memes even sharper — welcome home.

Role Summary:

Account Executive / Senior Account Executive

This is a fast-paced role ideal for someone who is organised, detail-driven, and passionate about brand-building and digital-first campaigns.

Key Responsibilities:

Client Coordination & Relationship Management

• Act as a key point of contact for client communication and coordination.
• Understand client goals, brand voice, and consumer trends to deliver creative solutions.
• Build trust and rapport with client stakeholders by delivering timely updates and maintaining transparency.
• Participate in client meetings and briefs, taking ownership of capturing and translating requirements clearly to internal teams.

Project Execution & Workflow Management

• Work with internal teams — creative, design, strategy, media — to ensure timely delivery of campaigns and assets.
• Create and manage project timelines, status trackers, and follow-up documentation.
• Ensure approvals are obtained from all stakeholders at every project milestone.
• Manage day-to-day job lists for internal teams and lead daily internal scrum calls.
• Monitor on-going progress, identify risks, and ensure timely delivery of all campaign elements.

Campaign Support

• Assist in briefing creatives, media, and performance teams based on client requirements.
• Contribute to brainstorming sessions and ideation processes for campaign pitches or content strategies.
• Monitor campaign performance (digital & social), gather reports, and assist in putting together performance decks or post-campaign analysis.

Documentation & Reporting

• Maintain all campaign documentation including briefs, approvals, meeting minutes, brand assets, timelines, and budgets.
• Support in preparing cost estimates, billing documentation, and client-facing reports.
• Work with finance to track invoicing and payment follow-ups.

Market Awareness

• Stay updated with digital trends, platform updates (Meta, Google, Instagram, YouTube, etc.), and competitor campaigns.
• Share proactive recommendations with clients and internal teams on new opportunities or campaign enhancements.

Key Qualifications:

Skills & Experience

• 1-3 years of experience for Account Executive; 3-5 years for Senior Account Executive, preferably in a digital or integrated marketing agency.
• Exposure to working with brands across sectors like FMCG, lifestyle, fintech, real estate, or startups is a plus.
• Basic understanding of digital platforms, performance metrics, and social media content formats.
• Strong communication, coordination, and organisational skills.

Technical Proficiency

• Proficiency in tools like Google Workspace (Docs, Sheets, Slides), Microsoft Office, and task/project management platforms (Asana, Trello, etc.).
• Familiarity with digital advertising platforms (Meta Ads, Google Ads) and analytics dashboards is a plus.
• Basic knowledge of creative production workflows — from brief to execution.

Personality & Fit

• Detail-oriented with strong follow-through

  , ensuring nothing falls through the cracks.

• Collaborative and proactive

  , with a hunger to learn and grow in the agency ecosystem.

• Resilient and calm under pressure

  , capable of managing multiple projects simultaneously.

• Self-starter with a high level of self-motivation

  , eager to take initiative and add value.