Chief Operating Officer

Group Bayport

The company backs this up with 24/7 customer support from design to delivery, dedicated in-house design team, state-of-the-art manufacturing and rapid turnaround times. From customized banners, displays and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport’s house of 11 brands — including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All and PatioHQ — make high-quality personalization easy and affordable for all.

A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Pheonix, Ahmedabad, Gurgaon, Mumbai.

Position Overview

We are looking for a visionary yet execution-focused Chief Operating Officer (COO) to lead the next stage of our operational evolution. This role will be pivotal in scaling operational excellence across functions including global customer experience, design, procurement, production, fulfillment, and category expansion. The COO will work closely with the CEO, CFO, Global Head of Operations, Business Heads, and other senior leaders to drive business growth, optimize cost, and ensure a world-class customer experience.

This role requires international travel and active cross-functional collaboration across time zones and markets.

Key Responsibilities

Strategic & Business Partnership

• Work closely with Business Heads to develop and launch new product categories.
• Lead the operational execution of go-to-market strategies.
• Collaborate with Finance for cost planning, forecasting, and P&L ownership.
• Manage overall operations budgets, compliance, and manpower optimization.

Global Operations Leadership

• Oversee end-to-end operations including Customer Service, Design, Fulfillment, Production, Supply Chain, and Procurement.
• Create scalable SOPs and performance frameworks across global functions.
• Lead process improvements and system integrations post-M&A or organic scale.

Customer Experience & Design Management

• Manage Customer Service teams across India, the Philippines, and the US to deliver a consistent, high-quality support experience.
• Oversee the global Design team responsible for customer artwork and pre-production graphics.
• Ensure tight coordination between design, customer support, and fulfillment.

Production, Procurement & Supply Chain

• Oversee vendor management, international sourcing, and global production units.
• Drive cost-effective procurement and high-quality output across facilities.
• Improve logistics, warehouse management, and order-to-ship SLAs.

Process Integration & Team Streamlining

• Lead integration and streamlining of operations across acquired businesses and internal departments.
• Build cross-brand systems and tools to improve efficiency.
• Drive unification of operations and customer experience by closely working with business heads, department heads, and operations leaders.

Cross-Functional Collaboration

• Work hand-in-hand with the CEO, CFO, Global Head of Ops, and senior leadership to align operations with business goals.
• Partner with Product, Tech, Marketing, and Finance for execution alignment.
• Support organizational design and workforce planning for scalable growth.

Ideal Candidate Profile

Experience & Skills

• 12–15+ years in senior operational leadership roles in e-commerce, global supply chain, or tech-enabled product businesses.
• Proven success managing international service, design, supplier and operation.
• Experience managing P&L, cost forecasting and operations compliance.
• Demonstrated success in integrating processes and teams post-acquisition.
• Strong understanding of GTM strategy, category launch, and cross-department execution.

Preferred

• Prior exposure to B2B wholesale or signage/customized product industry.
• Background in companies operating in the ASI (Advertising Specialty Institute) ecosystem is a plus.

What We Offer

• A high-impact executive role in a fast-growing global organization.
• Opportunity to shape the operational backbone and customer experience of multiple brands.
• Competitive salary, incentives, and equity participation potential.
• Dynamic and entrepreneurial work environment with global scale.