Chief Operating Officer

Operational Leadership:

• Drive efficient, cost-effective, and high-quality operations across all existing hospitals.

• Ensure alignment of all units with the groups vision, mission, and values.

• Standardize processes, SOPs, and best practices across all facilities.

• Lead daily operations, including clinical and non-clinical departments.

Business & Financial Performance:

• Own the P&L responsibility for the hospital chain.

• Monitor and optimize budgets, cost controls, and resource utilization.

• Work closely with CFO and finance teams to ensure financial targets and EBITDA goals are met.

• Drive revenue enhancement strategies including service line expansion, pricing, and business mix (Cash/TPA/Panel).

Patient Care & Quality:

• Ensure consistent delivery of high-quality patient care.

• Implement and monitor NABH and other quality accreditation standards.

• Drive improvements in patient safety, clinical outcomes, and patient satisfaction scores.

People Leadership & HR Oversight:

• Lead, mentor, and develop the hospital unit heads and senior operational staff.

• Align manpower planning with business goals.

• Promote a performance-driven culture, staff retention, and engagement initiatives.

Strategic & Business Development:

• Identify and execute growth opportunities including new service lines, capex plans, and partnerships.

• Contribute to expansion planning and network scalability.

• Assist in due diligence and integration of new acquisitions or greenfield projects.

Compliance & Risk Management:

• Ensure compliance with all regulatory, statutory, and legal requirements.

• Oversee hospital licenses, audits, and risk mitigation plans.

Stakeholder Management:

• Act as a key liaison between the CEO and hospital units.

• Engage with clinicians, investors, government authorities, partners, and vendors effectively.

• Represent the organization in external forums, industry bodies, and conferences.

• Sales, Med Admin, GMOs/Facility Heads will be reporting.

Desired Candidate Profile

• Education: MBBS with MBA (Hospital Administration) preferred OR Masters in Healthcare Management / Business Administration.

• Experience: 15+ years of progressive leadership experience in hospital operations, with at least 5 years in a COO or equivalent multi-unit leadership role.

• Skills & Competencies: o Proven track record of managing P&L, scaling hospital operations, and delivering business outcomes o High attention to detail and strong analytical skills.