Center Head, Hospital

Position Title: Center Head – Medpark Hospital, Mohali

Location: Mohali, Punjab

Hospital Type: 50-Bedded Multi-Specialty Hospital

Reporting To: Company Director / Board

Job Overview

We are seeking a dynamic and result-oriented Center Head to lead our 50-bedded multi-specialty Medpark Hospital in Mohali. This is a high-impact leadership role responsible for driving hospital operations with strong focus on P&L management, cost control, quality patient care, and medical administration. The Center Head will also play a key role in business development, resource planning, and team leadership while ensuring compliance with clinical, financial, and regulatory standards.

Salary: Best in industry. No bar for the right candidate.

Preferred Qualification:

Graduation: MBBS/BAMS/BHMS/BDS/BPT

Postgraduation: Masters in Hospital & Healthcare Management

Experience: 8-10 years in hospital administration with direct exposure to medical administration, cost optimization, P&L responsibility, and business growth.

Key Responsibilities

1. Strategic Planning & Leadership

• Lead the development and execution of the Annual Operating Plan (AOP) in alignment with group goals.
• Define KPIs for departments, drive performance management and ensure strategic targets are achieved.
• Work closely with leadership team on new initiatives and hospital positioning.

2. Financial & P&L Management

• Ensure complete ownership of the Hospital P&L, ARPOB, ALOS, revenue targets, collections, and EBITDA margins.
• Monitor and analyse income statements, variance analysis, and financial KPIs.
• Implement cost control measures across consumables, HR, utilities, pharmacy, and support services.
• Lead budgeting exercises and ensure optimal resource utilization.

3. Business Development & Marketing

• Coordinate with marketing teams for local outreach, doctor referrals, CMEs, health camps, and digital campaigns.
• Track patient acquisition sources, analyse business drivers, and plan for volume and revenue growth.
• Establish strong relationships with consultants, community doctors, corporates, and institutions.
• Drive topline growth through improved service-mix, panel onboarding (CGHS/ECHS/Insurance), and new specialties.

4. Medical & Clinical Administration

• Ensure smooth coordination between clinical and non-clinical teams.
• Work closely with medical leadership and consultants to ensure protocol compliance, clinical quality, and patient safety.
• Maintain NABH and regulatory compliance across departments.
• Oversee documentation, medical records, infection control, biomedical waste, and statutory requirements.

5. Operations Management

• Ensure effective functioning of departments such as Front office, IPD Billing, OPD/IPD Patient Care Services, Diagnostics, Emergency, and Facility Services (Security, Housekeeping, F&B).
• Review SOP adherence, service turnaround time, and patient satisfaction indicators.
• Resolve escalated patient concerns with empathy and operational agility.
• Regular MIS reporting to management on performance, patient feedback, and department KPIs.

6. People Management

• Lead recruitment, training, and development of staff across clinical and non-clinical functions.
• Ensure manpower planning is aligned with patient volumes and business needs.
• Monitor staff morale, attrition, and drive a performance culture.
• Work closely with HR on employee engagement, compliance, and disciplinary actions if needed.

7. Procurement & Materials Management

• Monitor procurement processes for medical and non-medical consumables, equipment, and vendor contracts.
• Drive inventory optimization, cost savings, and timely availability of supplies.
• Coordinate with SCM and biomedical teams to ensure operational efficiency.

8. Quality, Accreditation & Compliance

• Ensure the hospital is audit-ready at all times for NABH and regulatory inspections.
• Oversee clinical audits, patient safety programs, infection control, and internal assessments.
• Uphold highest standards of ethics, confidentiality, and patient rights.

Desired Profile

• Education: MHA / MBA in Healthcare / Hospital Administration from a reputed institution.
• Experience: 8–12 years in hospital operations with minimum 5 years in a leadership role in a similar setup.
• Key Competencies:

o Proven track record of P&L ownership and financial turnaround.
o Strong analytical and decision-making skills.o Hands-on experience in managing consultants, clinical staff, and external stakeholders.o Excellent communication, negotiation, and crisis management skills.o Skilled in dispute resolution with a balanced and empathetic approach.o Patient-centric mindset with a strong focus on quality care and service excellence.o Experience in driving digital transformation, automation, and MIS.

Why Join Us?

• Be part of a rapidly growing healthcare brand with a strong vision.
• Freedom to implement ideas and lead your own team.
• A transparent, performance-driven culture that rewards initiative and outcomes.
• Opportunity to directly engage with promoters and play a pivotal role in the hospital's growth story.

To Apply:

Interested candidates may share their resume at hr.mohali@medparkhealthcare.com with subject line: Application – Center Head – Medpark Hospital, Mohali.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Work Location: In person