Business Transformation Coordinator OR Business Operations and Transformation Lead

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Job Overview:

We are looking for a dynamic and experienced Business Transformation Coordinator with a background in the Information Technology (IT) domain. The ideal candidate will be responsible for overseeing the complete project lifecycle- from planning to execution, while ensuring seamless service delivery, operational excellence, and client satisfaction. You will support the transformation of a multi-functional business operation. You will help oversee teams across departments such as IT, Sales, HR, Admin, and QC.

We welcome individuals who have previously worked in roles such as Operations Manager or Project Coordinator within IT environments or have a fair understanding of IT and are now ready to take full ownership of service delivery and transformation initiatives.

Key Responsibilities:

• Daily team coordination, report generation, KPI setting & monitoring, and close collaboration with leadership for people and process transformation.
• Manage end-to-end delivery of IT projects, ensuring quality, timelines, and client satisfaction.
• Lead resource planning, team coordination, and day-to-day operational oversight.
• Help assess team members’ performance and engagement levels (Red / Amber / Green status)
• Monitor and manage project budgets, controlling costs and maximizing efficiency.
• Act as the primary point of contact for clients, ensuring proactive communication and alignment.
• Track and report on key performance indicators (KPIs) and ensure compliance with SLAs.
• Create daily/weekly reports for leadership
• Address and resolve escalations swiftly and effectively.
• Conduct regular reviews to assess project health, team performance, and service impact.

Key Requirements:

• 3-5 years of experience in service delivery/operations management/project coordination roles, preferably within the IT Industry.
• Strong knowledge of project lifecycle, client servicing, and delivery governance.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple stakeholders and balance priorities.
• Proven track record in handling KPIs, SLAs, cost controls, and escalations.