Business Operations Manager

As a Business Operations Manager, your role will encompass various areas including Strategy, Program planning, Operational excellence, Governance, and Enablement. You will play a crucial part in implementing the global business vision and strategy. This position calls for individuals with a holistic approach, initiative, passion, attention to detail, quick learning ability, adeptness in managing internal and external relationships, the capability to collaborate with senior executives, and excellent soft skills. Your primary responsibilities will revolve around driving programs of strategic importance to Salesforce PS Global Delivery Center (GDC). You will collaborate closely with Stakeholders, Sponsors, and Cross-functional teams to outline scope, deliverables, resources, and timelines for the initiatives" outcomes. Additionally, you will be tasked with managing and planning partner resources for Cloud Practices, ensuring their effectiveness on projects, and aligning with GDC's partner program goals. To qualify for this role, you should possess a minimum of 5 years of Program Management experience specific to Business operations and an overall IT experience of 10+ years. A hands-on exposure to Business operations is mandatory. Problem-solving skills are essential to drive improved outcomes for GDC, along with strong analytical capabilities driven by data-based insights. Additionally, familiarity with CRM software products such as Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite is advantageous. Proficiency in advanced Microsoft Excel skills including formulas, data cleansing, and data manipulation is required. The ability to collaborate with senior executives, demonstrate a strategic understanding of business needs, and craft presentations that effectively communicate strategic direction across the organization is crucial. Experience with PM tools like JIRA or MS Project is desirable. You will be responsible for driving continuous improvements to processes to enhance program efficiency and effectiveness. Ensuring the quality of deliverables with clearly defined measures and performance tracking is paramount. Regular communication of status, risks, and issues to stakeholders and senior management is expected. Moreover, you will be tasked with analyzing, evaluating, and mitigating program risks, and producing program reports for managers and stakeholders. An understanding of Agile-certified Scrum processes, coordination between Business & IT, and knowledge of Scrum Master concepts are beneficial. Collaborating with vendors for programs related to subcontractors will also be part of your responsibilities. The position is based in Bangalore/Hyderabad and demands individuals who can think strategically, drive initiatives, and foster positive relationships across various functions to achieve business objectives effectively.,