3739 Quality Assurance Jobs

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Karnataka Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 498 NTH/ per day + PF & ESIC

Job Summary We are seeking a skilled Accountant to join Transformation RTR - Global Finance Services Division. The incumbent would an integral part of the Continuous Improvement (CI) Center of Excellence, specifically focused on standardization, optimization and digitalization, thecandidate will support the execution of our continuous improvement framework within the Global Business Servicesscope. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Drive continuous improvement activities including mapping current and future process maps, driving corrective actions, and developing, tracking, and measuring qualitative and quantitative results.Drive a culture of innovation, simplification and continuous improvement through best practice sharing, advocacy, and hands-on leadership.Partner with senior leadership, understand business goals, analyze opportunities, and develop improvement plans for various workflows/systems and technologies.Build roadmaps that support the tactical execution of key continuous improvement initiatives across stakeholder teams.Ensure consistent application of continuous improvement tools, methodologies, and best practices to accelerate improvements at scale.Identifies and engage subject matter experts in support of multi-functional efforts in continuous improvement. What you will have Preferred previous consultancy experience (1-2 years)/overall experience 4-8 yearsStrong digital acumen and Knowledge of project management methodologiesAbility to use sound problem solving skills and tactics when identifying and defining problems, selecting solutions, and reducing performance gapsAbility to work effectively across a matrix environment and navigate without a formal authority to deliver on business resultsMSc/MBA in a scientific or business disciplineAccounting certification or an equivalent combination of related experience Additional Information: This position requires the selected candidate to work Full -Time in the Whitefield Bangalore, Karnataka office. This position requires candidate to work a 5-day -a -week schedule in the office Domestic Relocation is available Skills desired: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Extensive Experience: Evaluates and makes contributions to best practices. Processes large quantities of detailed information with high levels of accuracy. Productively balances speed and accuracy. Employs techniques for motivating personnel to meet or exceed accuracy goals. Implements a variety of cross-checking approaches and mechanisms. Demonstrates expertise in quality assurance tools, techniques, and standards. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Extensive Experience: Seeks discrepancies and inconsistencies in available information; explains variances. Organizes and prioritizes the sequence of steps to be taken to remedy the situation. Identifies many possible causes for a problem based on prior experience and current research. Quantifies the costs, benefits, risks and chances for success before recommending a course of action. Approaches a complex problem by breaking it down into its component parts. Chooses among a diverse set of analytical tools according to the nature of the situation. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Level Extensive Experience: Clarifies and handles multiple concurrent and diverse activities. Shifts focus among several efforts as required by changing priorities. Addresses potential conflicts that impact current delivery commitments. Works with or leads others to re-prioritize work and reschedule commitments as necessary. Responds to shifting priorities while maintaining progress of regularly scheduled work. Demonstrates an expectation that there will be ongoing shifts in demands and priorities. Accounting: Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes. Level Working Knowledge: Utilizes cost monitoring practices, techniques and considerations. Works with financial transactions and related documentation within the organization. Participates in accounting practices of classifying and recording financial data. Maintains existing charts of accounts. Follows regulations for entering and reporting the financial content in major accounting systems. Financial Analysis: Knowledge of tools and approaches of financial analysis; ability to read, interpret and draw accurate conclusions from financial and numerical material. Level Extensive Experience: Conducts and documents analyses of a variety of financial statements and indicators. Anticipates the potential impact of decisions based on financial data analysis. Oversees financial analysis to evaluate organizational and managerial performance. Evaluates financial statements and ensures regulatory compliance. Advises others on a variety of financial tools, techniques and approaches. Directs others work with financial and cash flow ratios and trend analyses. Financial Reporting: Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports. Level Working Knowledge: Follows organizational practices and guidelines for product profitability reporting. Analyzes errors or inaccuracies in financial reports. Uses basic tools to create simple financial reports. Monitors compliance with organizational standards for financial report writing. Implements organizational methods and procedures for financial report writing. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Spanbix Technologies is looking for SAP PM Professional to join our dynamic team and embark on a rewarding career journey Develop and maintain the SAP PM module in accordance with industry best practicesConfigure and customize SAP PM to meet specific business requirements Create functional specifications for SAP PM enhancements and work with the development team to implement changes Conduct system tests and user acceptance tests to ensure the solution meets business requirementsProvide support and training to end-users on SAP PM processes and proceduresCollaborate with cross-functional teams to troubleshoot and resolve issues related to SAP PM functionalityIdentify areas for process improvement and implement enhancementsDevelop and maintain documentation related to SAP PM processes and procedures Strong communication and collaboration skillsStrong analytical and problem-solving skills

Spanbix Technologies is looking for SAP PM Professional to join our dynamic team and embark on a rewarding career journey Develop and maintain the SAP PM module in accordance with industry best practicesConfigure and customize SAP PM to meet specific business requirements Create functional specifications for SAP PM enhancements and work with the development team to implement changes Conduct system tests and user acceptance tests to ensure the solution meets business requirementsProvide support and training to end-users on SAP PM processes and proceduresCollaborate with cross-functional teams to troubleshoot and resolve issues related to SAP PM functionalityIdentify areas for process improvement and implement enhancementsDevelop and maintain documentation related to SAP PM processes and procedures Strong communication and collaboration skillsStrong analytical and problem-solving skills

Spanbix Technologies is looking for SAP PM Professional to join our dynamic team and embark on a rewarding career journey Develop and maintain the SAP PM module in accordance with industry best practicesConfigure and customize SAP PM to meet specific business requirements Create functional specifications for SAP PM enhancements and work with the development team to implement changes Conduct system tests and user acceptance tests to ensure the solution meets business requirementsProvide support and training to end-users on SAP PM processes and proceduresCollaborate with cross-functional teams to troubleshoot and resolve issues related to SAP PM functionalityIdentify areas for process improvement and implement enhancementsDevelop and maintain documentation related to SAP PM processes and procedures Strong communication and collaboration skillsStrong analytical and problem-solving skills

SUMMARY: We are currently looking out for "SDET" with the following skill set, we request you to go through the job profile, if interested revert with your updated profile to take it forward. ESSENTIAL DUTIES/ RESPONSIBILITIES: Provide subject matter expertise to recommend solutions for automation roadblocks, share automation best practices and champion automation innovation. 5+ years of experience in the Information Technology field, focusing on Quality. Detail-oriented, demonstrable ability to show initiative, good judgment, and resourcefulness. Should be willing to work on manual testing as per the project requirements Excellent verbal, written, and interpersonal communication skills; ability to interact across all levels of the organization. Collaborate with Engineering, QA, Data Science, DevOps, and Customer Success team(s) EDUCATION DESIRED: B.E/B.Tech/MCA/Any graduate SPECIFIC KNOWLEDGE & SKILLS REQUIRED: Experience in Quality Engineering processes and practices Knowledge of various test automation tools, and frameworks e.g., Selenium, Appium, Rest Assured with exposure in testing across application layers (UI, API’s / Web Service, Data Layers) and platforms (client server, web, mobile, multiple OS / Browsers) Experience working in an Agile environment. Experience working in all phases of software testing right from requirements analysis up until QA/UAT sign off and release to live. Experience in testing (manual and automation) of Mobile, Webservices, Windows services, REST services Proven experience handling multiple and competing priorities across all stakeholder group. Experience in performance and load testing will be a big plus

Overview We are looking for a highly skilled and experienced Test Manager with 15+ years of experience in End-to-End Testing, test automation, and Agile methodologies. The ideal candidate will have a strong background in managing test teams and processes, as well as expertise in tools such as QTest, Selenium, Serenity, and Python. You will be responsible for overseeing the testing process, ensuring quality and efficiency, and leading a team of testers in an Agile environment. Key Responsibilities: Lead, mentor, and manage a team of QA engineers and testers, ensuring high standards of testing and automation are maintained. Develop and execute test strategies for end-to-end testing of applications, ensuring alignment with business requirements and project goals. Oversee the automation test strategy, utilizing Selenium, Serenity, and Python to optimize testing efforts and reduce manual testing efforts. Manage test planning, test case design, and execution using QTest for test management and defect tracking. Ensure that automated tests are integrated into the CI/CD pipeline for continuous testing in Agile projects. Provide test status reports, metrics, and feedback to stakeholders and senior management. Collaborate with Agile product teams (product owners, developers) to ensure timely and effective test coverage. Review and ensure that test results and defect reports are communicated to development teams and stakeholders. Define, implement, and enforce best practices in test management, quality assurance, and automation. Manage project timelines and testing deliverables, ensuring deadlines are met with quality results. Develop and drive continuous improvement initiatives for testing processes and frameworks. Evaluate and recommend tools, processes, and methodologies to improve testing efficiency and quality. Skills & Qualifications: 10+ years of experience in Test Management, End-to-End Testing, and test automation. Product knowledge & Automation Experience in OSS applications Proficient in Selenium WebDriver, Serenity, and Python for test automation. Extensive experience with Agile methodologies and managing Agile testing processes. Strong experience using QTest for test management, defect tracking, and test case management. Expertise in managing test teams, setting priorities, and ensuring timely delivery of testing milestones. Proven ability to implement automated testing frameworks and integrate them into the development lifecycle. In-depth knowledge of CI/CD processes and automation best practices. Excellent problem-solving, analytical, and troubleshooting skills. Exceptional communication and leadership skills to collaborate with cross-functional teams and senior management. Solid understanding of performance testing, API testing, and regression testing. Ability to work in a fast-paced environment and manage multiple testing projects simultaneously. Experience with Cucumber and other BDD tools for test automation. Familiarity with cloud-based testing platforms and tools. Knowledge of JIRA for project management and defect tracking. Experience in managing offshore & onsite testing teams is mandatory. Responsibilities We are looking for a highly skilled and experienced Test Manager with 15+ years of experience in End-to-End Testing, test automation, and Agile methodologies. The ideal candidate will have a strong background in managing test teams and processes, as well as expertise in tools such as QTest, Selenium, Serenity, and Python. You will be responsible for overseeing the testing process, ensuring quality and efficiency, and leading a team of testers in an Agile environment. Key Responsibilities: Lead, mentor, and manage a team of QA engineers and testers, ensuring high standards of testing and automation are maintained. Develop and execute test strategies for end-to-end testing of applications, ensuring alignment with business requirements and project goals. Oversee the automation test strategy, utilizing Selenium, Serenity, and Python to optimize testing efforts and reduce manual testing efforts. Manage test planning, test case design, and execution using QTest for test management and defect tracking. Ensure that automated tests are integrated into the CI/CD pipeline for continuous testing in Agile projects. Provide test status reports, metrics, and feedback to stakeholders and senior management. Collaborate with Agile product teams (product owners, developers) to ensure timely and effective test coverage. Review and ensure that test results and defect reports are communicated to development teams and stakeholders. Define, implement, and enforce best practices in test management, quality assurance, and automation. Manage project timelines and testing deliverables, ensuring deadlines are met with quality results. Develop and drive continuous improvement initiatives for testing processes and frameworks. Evaluate and recommend tools, processes, and methodologies to improve testing efficiency and quality. Skills & Qualifications: 10+ years of experience in Test Management, End-to-End Testing, and test automation. Product knowledge & Automation Experience in OSS applications Proficient in Selenium WebDriver, Serenity, and Python for test automation. Extensive experience with Agile methodologies and managing Agile testing processes. Strong experience using QTest for test management, defect tracking, and test case management. Expertise in managing test teams, setting priorities, and ensuring timely delivery of testing milestones. Proven ability to implement automated testing frameworks and integrate them into the development lifecycle. In-depth knowledge of CI/CD processes and automation best practices. Excellent problem-solving, analytical, and troubleshooting skills. Exceptional communication and leadership skills to collaborate with cross-functional teams and senior management. Solid understanding of performance testing, API testing, and regression testing. Ability to work in a fast-paced environment and manage multiple testing projects simultaneously. Experience with Cucumber and other BDD tools for test automation. Familiarity with cloud-based testing platforms and tools. Knowledge of JIRA for project management and defect tracking. Experience in managing offshore & onsite testing teams is mandatory.

A Senior Software Developer is concerned with all facets of the software development process for IntRlab, LifeLabs' core Lab Information System (LIS), as well as related integration components. He/She has technical leadership responsibility for design and development of application modules, maintains and deploys LIS enhancements, as well as new software components or applications to meet user and business needs. The Senior Software Developer also provides input into the roadmap for ongoing technical improvements for LifeLabs LIS. He/She conducts system-wide unit testing, provides customer and end-user techncial support, and monitors system performance to ensure that LifeLabs LIS is operating optimally. In addition, Senior Software Developers work with Business Analysts, Project Managers, and other developers to coordinate the development activities, and align on design and implementaion to meet delivery deadlines. CORE ACCOUNTABILITIES % OF TIME (should add up to 100%) Accountability: Intake process / Managing work assignments. Work with Snr Manager, Software Development, architects and team member to design and implement new module-level solutions in all areas of the applications, as well as maintain existing solutions, critical to LifeLabs' operations. Implementation of software that is highly scalable and highly available, as well as following guidelines to develop secure code and adhere to security best-practices. Provide timely updates, escalate issues, and keep work-items up to date. Collaborate with Project Managers, Business Analysts and other project team members to implement module-level solutions as per requirements, clarifying details as needed and determining appropriate solution design. 65 %. Work according to documented SDLC, providing feedback and input into SDLC as needed, and supporting automation of SDLC tasks as required. Create and update appropriate software design and architecture documents, ensure implementation details and source code are sufficiently documented, and manage and maintain DevOps user stories, tasks, etc. as needed. Perform unit testing of developed components, implement automated unit tests, regression test integrated components. Execute performance tests, and optimize solutions as required. Accountability: Release planning/KPIs Plan for and execute solution deployments and support non-production environments for mission critical applications. Provides customer focused support and troubleshoot and resolve problems and issues, in line with documented service levels. Work with team to find solutions to criticial issues. 15 % Accountability: Best practises Knowledge of Application components to ensure software components are kept up to date. Establish plans each fiscal year to perform required updates Understanding the complexities of the application to ensure proper diligence is conducted on design, development and quality assurance. Work with Technical leads to ensure coding standards , security and privacy guidelines are followed. 10% Accountability: Accountability: Intake process / Managing work assignments Work with Snr Manager, Software Development, architects and team member to design and implement new module-level solutions in all areas of the applications, as well as maintain existing solutions, critical to LifeLabs' operations. Implementation of software that is highly scalable and highly available, as well as following guidelines to develop secure code and adhere to security best-practices. Provide timely updates, escalate issues, and keep work-items up to date. Collaborate with Project Managers, Business Analysts and other project team members to implement module-level solutions as per requirements, clarifying details as needed and determining appropriate solution design. Work according to documented SDLC, providing feedback and input into SDLC as needed, and supporting automation of SDLC tasks as required. Create and update appropriate software design and architecture documents, ensure implementation details and source code are sufficiently documented, and manage and maintain DevOps user stories, tasks, etc. as needed. Perform unit testing of developed components, implement automated unit tests, regression test integrated components. Execute performance tests, and optimize solutions as required. Accountability: Release planning/KPIs Plan for and execute solution deployments and support non-production environments for mission critical applications. Provides customer focused support and troubleshoot and resolve problems and issues, in line with documented service levels. Work with team to find solutions to criticial issues. 15 % Accountability: Best practises Knowledge of Application components to ensure software components are kept up to date. Establish plans each fiscal year to perform required updates. Understanding the complexities of the application to ensure proper diligence is conducted on design, development and quality assurance. Work with Technical leads to ensure coding standards , security and privacy guidelines are followed. 10% Accountability: Technology Stays up to date with current trends in technology Ensure expertise is maintained with InterSystems technologies

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Knowledge and Experience: • Minimum of 2 years experience in quality assurance, auditing, including sound experience of applicable GxP auditing • At least 5 years’ experience in regulatory affairs, clinical research, monitoring, data management, safety/pharmacovigilance, pharmacy, laboratory, or other relevant area in life science such as technology, third party supplier management. Excellent knowledge, understanding and experience of Good Practices (GxPs) and international, national and local regulations and laws related to clinical trials and other clinical research Education: • Educated to degree level (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience • Master’s degree in a science, technology or industry related discipline, preferred

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Food Analyst to join our dynamic team and embark on a rewarding career journey Product Development: Work on the creation of new food products or the improvement of existing ones. This involves experimenting with ingredients, flavors, textures, and formulations to develop appealing and marketable products. Quality Control: Monitor and assess the quality and safety of food products through various analytical and sensory testing methods. Ensure products meet regulatory standards and quality specifications. Food Testing: Conduct laboratory tests and analyses on food samples to check for factors such as nutritional content, microbiological safety, chemical composition, and sensory attributes (taste, texture, aroma). Regulatory Compliance: Stay updated on food safety regulations and ensure that food products meet all legal requirements, labeling regulations, and health standards. Microbiological Analysis: Examine food samples for the presence of pathogens, spoilage microorganisms, and other contaminants to ensure food safety. Chemical Analysis: Conduct chemical analyses to determine the composition and content of nutrients, additives, preservatives, and other chemical compounds in food products. Sensory Evaluation: Organize sensory panels or consumer taste tests to assess the taste, texture, color, and aroma of food products. Use this information to make improvements. Shelf-Life Testing: Evaluate and determine the shelf life of food products by monitoring their stability and quality over time. Qualification : MSC / BSc/M.Tech Work Experience : Experience require in NABL and BIS Audit, FSSAI Documentationc)Validation, Preparation of SOP

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Qualification : M.Sc / Phd / M.Tech

Job Summary: We are seeking a dedicated and detail-oriented Quality In charge to join our Quality Assurance team in the Premium Fruits division. The ideal candidate will be responsible for ensuring that all products meet the required quality standards and comply with regulatory requirements. This role involves monitoring, inspecting, and evaluating processes and finished goods, as well as coordinating with suppliers, internal departments, and external stakeholders to maintain the highest standards of quality across the supply chain. Key Responsibilities: Quality Control Inspections: Perform routine quality inspections on incoming raw materials, in-process goods, and finished products, ensuring they meet the established specifications for quality, size, color, ripeness, and packaging standards. Product Testing: Conduct physical, chemical, and microbiological testing of fruits and vegetables to assess quality, safety, and freshness. Documentation & Reporting: Maintain accurate records of quality inspections, product tests, non-conformance reports, and corrective actions. Prepare and present regular quality reports for management review. Compliance: Ensure adherence to local and international food safety standards. Supplier Quality Management: Collaborate with suppliers to ensure the quality of raw materials meets specifications. Perform supplier audits and assist in resolving any quality issues with external partners. Continuous Improvement: Identify opportunities for process improvements in product quality and efficiency. Work with the production team to implement corrective and preventive actions as required. Training & Education: Provide training and guidance to production staff on quality control procedures, safety regulations, and best practices to minimize defects and ensure consistent product quality. Customer Complaints & Feedback: Address and resolve any customer complaints related to product quality. Work to find root causes and implement corrective actions to prevent recurrence. Food Safety Audits: Participate in internal and external audits and inspections, ensuring the company complies with all relevant food safety regulations and certifications.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SDET. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow Core. Experience5-8 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Test Automation. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft Dynamics - Consulting. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - Platform Core. Experience5-8 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SAP Ariba Testing. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop. Experience5-8 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Telecom Packet Optical NE Testing. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Core Java. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: C++. Experience5-8 Years.