Business Operations & Growth Manager

Role Summary The Business Operations & Growth Manager at Nearwala will be responsible for planning, executing, and monitoring end-to-end business, sales, and marketing activities across all active and upcoming locations. This role will act as the bridge between shop operations, user acquisition strategies, and marketing performance — ensuring consistency, efficiency, and growth in both B2B (shops) and B2C (users) functions. Key Responsibilities Shop-Side Operations (B2B) ● Coordinate and oversee shop data collection, onboarding, and branding ● Ensure effective shop training, engagement, and support systems ● Supervise local marketing and promotional execution at shop level ● Track and evaluate growth metrics of onboarded shops and share performance insights ● Develop SOPs for standardised shop experience across cities User-Side Acquisition & Marketing (B2C) ● Plan and execute user acquisition strategies (online + offline) ● Oversee social media, influencer, and local event-based campaigns ● Collaborate with content & design teams to ensure message consistency ● Track, analyse and improve campaign performance & ROI ● Develop a feedback loop from users to optimise app experience Cross-Functional Operations ● Coordinate between tech, marketing, field ops and analytics teams ● Maintain operational dashboards and daily/weekly growth reports ● Drive standardisation and compliance across locations ● Proactively identify challenges and recommend scalable solutions Required Skills & Qualifications ● 3+ years of experience in business operations, sales/marketing, or growth management ● Strong leadership, team coordination, and multitasking abilities ● Data-driven decision-maker with excellent analytical and reporting skills ● Familiarity with tools like Microsoft PowerBI, Excel/Google Sheets, CRM systems, and performance dashboards ● Excellent communication skills in English and local languages ● Prior experience in a startup/retail-tech/e-commerce environment is a plus Location Hybrid/Field-based (Pan-India), with occasional travel to expansion cities like Mumbai, Delhi, Kochi, etc. Job Type: Full-time Pay: ₹35,000.00 - ₹100,000.00 per month Benefits: Flexible schedule Schedule: Monday to Friday Weekend availability Supplemental Pay: Performance bonus Application Question(s): Can you start immediately? Work Location: In person