Brand Launch & Operations Manager – Italian Pizzeria

Location: Gurgaon

Reports To: Founders / Director

Job Type: Full-time

Experience: 5–8 years (F&B, restaurant launch, or hospitality brand management preferred)

We are launching a vibrant and authentic Italian Pizzeria brand and are looking for a dynamic Brand Launch & Operations Manager who will take complete ownership of building this concept from ground zero. From market research and location selection to team building, brand development, and full operational setup, this role is for someone who thrives in creating and scaling a new food brand.

• Market Research & Feasibility

 - Conduct detailed market analysis to identify the right locality for the restaurant.

 - Research competitive landscape, customer preferences, pricing strategies, and trends in Italian cuisine.

 - Present a feasibility report to management.

• Location Selection

 - Identify, evaluate, and finalize potential properties for the pizzeria.

 - Coordinate with  legal consultants for lease/licensing arrangements.

• Brand Development

 - Collaborate with design/branding teams to create brand identity (name, logo, menu concept, interiors, uniforms, etc.).

 - Oversee branding activities including brand story, mission, and customer experience design.

• Licensing & Compliance

 - Ensure all legal, FSSAI, health, fire safety, and municipal licenses are acquired on time.

• Project Management

 - Lead all aspects of restaurant setup including kitchen equipment, furniture, décor, vendor selection, etc.

 - Liaise with contractors, designers, and suppliers to ensure timely execution.

• Team Building

 - Develop organizational structure and hire key staff (chefs, wait staff, managers, delivery executives, etc.).

 - Conduct interviews, onboard new hires, and develop SOPs, training manuals, and job responsibilities.

• Menu Development

 - Work with chefs and consultants to finalize a unique, authentic, and competitive Italian menu.

 - Ensure food costing, pricing, and quality checks are in place.

• Marketing Strategy

 - Design pre-launch and launch marketing campaigns, including social media, influencer tie-ups, local PR, and offline promotions.

 - Partner with digital marketing teams and agencies for online presence, campaigns, and customer engagement.

• Brand Visibility

 - Ensure presence on food aggregators (Zomato, Swiggy, etc.).

 - Plan soft opening, grand launch event, and post-launch PR activities.

• Operational Management

 - Lead day-to-day operations, including inventory, staffing, quality, and customer experience.

 - Monitor sales, customer feedback, vendor performance, and cost control.

• Team Leadership

 - Manage and motivate staff to deliver exceptional service.

 - Conduct regular training, performance reviews, and maintain a strong team culture.

• Performance & Expansion

 - Track KPIs, generate reports, and suggest growth strategies.

 - Support brand expansion strategy after successful launch.

• Proven experience in launching or scaling a restaurant, café, or hospitality venture.

• Strong knowledge of restaurant operations, branding, and F&B marketing.

• Leadership and team-building capability.

• Entrepreneurial mindset and problem-solving skills.

• Excellent communication, negotiation, and multitasking abilities.

• Willingness to take full ownership and travel, if needed.

• Degree/Diploma in Hotel Management, Business, Marketing or related fields.

• Knowledge of Italian cuisine and food industry standards is a plus.

• Existing vendor/consultant network is highly desirable.

• Opportunity to build and lead a new brand from scratch.

• Competitive salary with performance-linked incentives.

• Creative and entrepreneurial work environment.

• Future growth into multi-outlet expansion and leadership roles.