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SBI Card
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Assistant Manager - WFM, Reporting & Analytics

Assistant Manager - WFM, Reporting & Analytics

SBI Card

0 years

0 Lacs

Gurugram Haryana India

Posted:2 weeks ago| Platform:

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Skills Required

reporting analytics support recognition development learning management planning inventory tableau power visualize excel sql sas extract analyze data analysis report forecasting timeline documentation certifications teamwork collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Demand management and Analytics.

Role Accountability

Develop and maintain demand forecasts to support business planning and inventory management.
Create and manage interactive dashboards using Tableau and Power BI to visualize key performance indicators (KPIs) and trends.
Utilize Excel, SQL, and SAS to extract, clean, and analyze large datasets.
Generate intelligent inferences and actionable insights from data analysis to support decision-making processes.
Collaborate with cross-functional teams to understand business requirements and translate them into analytical solutions.
Monitor and report on demand trends, identifying potential risks and opportunities.
Continuously improve demand forecasting models and methodologies.
Present findings and recommendations to stakeholders in a clear and concise manner.

Measures of Success

Demand Management
Timeline adherence
Data Accuracy
Analytical Input
100% SOP documentation as per the current dynamics

Technical Skills / Experience / Certifications

Knowledge of inbound Call centre and WFM
Expertise in MS Office tools
Experience in the arena of Managing Aspect and Dialer Management

Competencies critical to the role

Teamwork and Collaboration
Business Acumen
Problem Solving
Stakeholder Management

Qualification

Graduate in any discipline

Preferred Industry

FSI

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SBI Card

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New Delhi

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Assistant Manager - WFM, Reporting & Analytics