Assistant Manager – E-Commerce Operations

About Us: Our story began more than eight decades ago with a passion for sourcing the finest cashews and almonds and sharing their goodness with the world. Pureheart comes from the stable of Western India Cashew Company, India’s top exporter of value-added cashew products and a third-generation family business in edible nuts , we are the legacy of the Dhanalaxmi Vilas Cashew Company (founded in 1932) and are pioneers in the cashew business and are recognized as a leader in the industry for quality, reliability, and innovation. WICC is GFSI and ETI certified and supplies cashew and almond products to leading food manufacturers and retailers and is India’s leading exporter of value-added cashew products, catering to prominent supermarkets and food companies in both America and Europe.

“WICC” has developed the packaging system, which is now the industry standard and won the National Award for packaging design and development from the Indian Institute of Packaging in 2001. Our world-class facilities are located in Kerala with efficient production and packaging lines and cutting-edge technology. It has the most modern machineries in the industry and its packing center is ISO9002 certified – one of the first in the industry. It has won SAFETY AWARDS twice from Kerala State Government in 2013 & 2015. The company is also accredited by international certifications like BRC (British Retail Consortium), HALAL, KOSHER, Organic Certification, SEDEX etc.

Our PUREHEART, brand is a market leader in Kerala. the brand offers a diverse range of nut products, including Nutreats (cashews, almonds, pistachios), Nut-mixes, Nut-spreads (sweet/chocolate), and Nut-paste (culinary). With its deep-rooted commitment to quality, Pureheart is a trusted name in nut-based products, offering an extensive range that includes premium nuts like cashews, almonds, and pistachios, as well as specialized nut mixes, nut spreads (both sweet and chocolate varieties), and culinary nut pastes. Pureheart products are crafted with care to deliver rich flavors, providing a perfect balance of energy, vitamins, and minerals in every bite. Pureheart a trusted brand for nut products not only in India but also on the global stage.. Today, Pureheart stands as the market leader in Kerala, bringing a diverse and delicious array of nut-based products to homes across the world. Whether you're enjoying a handful of cashews, spreading a creamy nut butter, or indulging in a rich chocolate spread, Pureheart ensures that every product delivers the finest taste and highest nutritional value.

You can learn more about us through the following links:

• Company Website - https://www.wenders.com,
• PUREHEART Product Website -www.pureheart.in

Position Overview:

We are looking for a proactive and results-driven Assistant Manager – E-Commerce Operations to support and optimize our day-to-day e-commerce logistics, stock replenishment, and order fulfillment operations. The ideal candidate will have hands-on experience managing backend workflows across multiple marketplaces, ensuring timely dispatch, replenishment, reporting and high operational efficiency.

Key Responsibilities:

• Manage daily e-commerce operations including order processing, packing, shipping, and returns
• Monitor inventory levels across all channels (Warehouse, FBA, FBF, Blinkit Parent Hubs, etc.) and ensure timely stock replenishment based on sales velocity and forecasted demand
• Coordinate with internal warehouse teams and external logistics partners for smooth inbound and outbound stock movements
• Track and analyze stock availability vs. dispatch and delivery performance to avoid stockouts or overstocking
• Collaborate with the supply chain team for purchase planning based on inventory movement and order history
• Liaise with courier partners and 3PL providers to improve logistics performance and reduce TAT (turnaround time)
• Work closely with customer service to handle order-related escalations and ensure a high standard of customer satisfaction
• Generate and analyze performance reports (order fulfillment, stock status, return rates, delivery timelines, etc.) and present actionable insights
• Assist in process improvement initiatives to streamline inventory control and fulfillment efficiency
• Supervise and mentor junior staff or interns, ensuring adherence to SOPs

Requirements:

• Bachelor’s degree in supply chain, Logistics, or a related field preferred
• 3–4 years of experience in e-commerce operations management, warehouse/inventory management, or fulfillment
• Hands-on experience with FBA (Fulfillment by Amazon), FBF (Flipkart Fulfilled), Blinkit, and other marketplace supply models
• Strong analytical skills with the ability to track stock levels, dispatch rates, and delivery KPIs
• Proficiency in Excel/Google Sheets (advanced/intermediate preferred) and knowledge of inventory/warehouse management systems
• Strong communication skills and ability to coordinate cross-functionally
• Ability to thrive in a fast-paced, high-growth environment

Preferred Qualifications:

• Experience working with ERP or OMS (Order Management System) tools
• Understanding of last-mile delivery systems and local express commerce
• Previous experience with demand planning or sales forecasting is a plus

Job Type: Full-time

Work Location: In person