Assistant Manager - Customer Interaction Suite

Position Summary a) Engineer maintaining the Global Messaging Network of Tata Communications in the Network Operations Center, Global Customer Service Center, Enterprise Services with. Working in 24*7 plus shift environment. b) As a member of Service Assurance, resolution of faults at lightening speeds and proactively mitigating networks away from faults would be the prime focus. c) Responsible for maintaining the availability of CPaaS services and platform, its various elements and services riding on the Global Messaging Network. d) Incumbent would be responsible for controlling network faults, performing Root Cause Analysis of Faults, Discussing Permanent Corrective Actions with various stake holders and implementing the service routing/rules/configurations for same. e) He/She would also be responsible for identifying various faults in Customer/Supplier s spread across the globe and interlocking and working towards mitigating and fixing the same. f) Incumbent would be working with the various cross-functional teams like Engineering, Product, Delivery for customer/supplier issues. II) Person Specification: a) Essential Qualifications: Education - Graduate Engineer / Diploma (Electronics, Electronics & Telecom, Computers) Preferred Certifications - Unix/Linux, AWS Cloud Certification, CI/CD eg. GIT, Jenkins, Ansible and/or SQL Databases. b) Requisite Skills: Technical - Good understanding of Various telecom Standards and Protocols (SMPP, SS7, SIP, GSM, RCS, API's such as REST/HTTP, JSON/XML) - Working Knowledge on SMS Aggregator/Architecture/Services / - Bachelor s degree in information technology, Computer Science, related field, or equivalent experience. -Competent with Linux (Ubuntu or RedHat cores) with a focus on monitoring -Competent with relational databases (like MySQL or PostgreSQL) Familiarity with Jenkins -Competent with one or more of the following: JavaScript, Python, or PHP -Competent with Git. Functional -An ability to communicate effectively and efficiently in English (oral and written) -The candidate should have 3~5 years of relevant experience. -Troubleshooting and analysis abilities -Incident Management using Service Now or Jira with SLAs to adhere for various service levels. -Deep understanding and knowledge of monitoring and alerting tools like Zabbix, New Relic, Quick Sight, Nagios. -Ability to diagnose and resolve complex technical issues in a fast-paced environment -Passion to learn and implement new technology. -Automation tooling, both infrastructure and configuration based. terraform/ansible/packer etc. -Good skills with Unix, Linux, MySQL, Oracle, Bash, Scripting, Java -ITIL knowledge and practice Behavioral -Good Analytical, Diagnostic and Problem-Solving skills, Customer Centricity, dealing with ambiguity and pressure to solve and troubleshoot issues. -Excellent written and verbal communication skills. -Should be willing to accept challenges and be highly dynamic in nature -Good attitude to learn new technology -Should be a very good team player Show more Show less