Assistant Manager - Customer Interaction Suite

You will be responsible for maintaining the Global Messaging Network of Tata Communications in the Network Operations Center, Global Customer Service Center, Enterprise Services. You will work in a 24*7 shift environment as part of the Service Assurance team, focusing on resolving faults swiftly and proactively mitigating network issues. Your primary duty will be to ensure the availability of CPaaS services and platform elements on the Global Messaging Network. Your responsibilities will include controlling network faults, performing Root Cause Analysis, discussing Permanent Corrective Actions with stakeholders, and implementing service routing configurations. Additionally, you will identify faults in customers" networks globally and collaborate to address and resolve them. You will work closely with cross-functional teams such as Engineering, Product, and Delivery to address customer and supplier issues effectively. As a qualified candidate, you should have a Graduate Engineer or Diploma in Electronics, Electronics & Telecom, or Computers. Preferred certifications include Unix/Linux, AWS Cloud, CI/CD (e.g., GIT, Jenkins, Ansible), and SQL Databases. You must possess a good understanding of various telecom standards and protocols (SMPP, SS7, SIP, GSM, RCS, API's like REST/HTTP, JSON/XML) and be proficient in Linux, relational databases, and scripting languages like Python or PHP. Moreover, you should excel in incident management tools like Service Now or Jira, as well as monitoring and alerting tools such as Zabbix, New Relic, Quick Sight, and Nagios. Your troubleshooting skills, ability to diagnose complex technical issues, and passion for learning new technologies will be essential in this role. It is crucial to exhibit good analytical, diagnostic, and problem-solving skills, along with effective communication abilities and a customer-centric approach. Your willingness to embrace challenges, dynamic nature, and teamwork will contribute to your success in this role.,