Serve as the primary point of contact for client interactions and build strong client relationships
Manage contracts, service-level agreements (SLAs), and address client concerns promptly
Design professional presentations (MBR, site induction, initiatives) and create clear communications for advisories and facility guidelines

Facility Operations & Maintenance

Conduct regular floor inspections and submit reports within governance timelines
Coordinate minor project works, track progress, and liaise with consultants and suppliers
Manage asset inventory and health checkups, ensuring timely completion of Planned Preventive Maintenance
Oversee repair and maintenance activities, coordinating with AMC vendors for timely delivery

Access & Security Management

Coordinate with the building team for visitor entries and promptly resolve related issues
Ensure smooth visitor check-in processes and maintain security procedures
Manage inward and outward material movement, including gate passes

Resource & Inventory Management

Monitor and maintain records for housekeeping, pantry, and stationery supplies
Ensure availability of first aid kits and manage lost-and-found records
Create Purchase Orders in the TEP Oracle System and verify/upload invoices.

Compliance & Safety

Ensure adherence to labor compliance, site procedures, building compliance, and landlord regulations
Upload all required documents in ESG, iAuditor, ORSS, Intelex, and incident reporting systems on time
Coordinate fire safety/fire drill training with the builder per local Fire NOC authority norms
Support audits and certificate renewals as required

Employee Experience & Events

Conduct office tours for new joiners to ensure smooth onboarding
Assist employees with workspace and resource-related requests
Plan and execute internal events, collaborating with internal teams and external vendors

Front Desk & Help Desk Management

Manage reception area, ensuring cleanliness and orderliness of common spaces
Proactively manage Help Desk/Service Now services to achieve or exceed KPIs
Report Help Desk outputs to stakeholders and address operational challenges

Qualifications

Bachelor's degree in Facility Management, Business Administration, or related field
8+ years of experience in facility management or related role
Strong communication and interpersonal skills
Proficiency in Microsoft Office suite and facility management software
Knowledge of health and safety regulations
Excellent organizational and problem-solving abilities

Skills

Client relationship management
Vendor management and negotiation
Budget planning and control
Team leadership and coordination
Crisis management and resolution
Technical understanding of building systems
Multitasking and prioritization

This position requires a detail-oriented professional who can manage multiple priorities simultaneously while maintaining excellent client relationships and ensuring compliance with all relevant standards and procedures.

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