Artificial Intelligence Specialist

About the Company

We are a forward-thinking organization dedicated to leveraging technology to enhance user experiences through innovative solutions.

About the Role

We are looking for a dynamic and experienced Conversational AI Lead to spearhead the design, development, and deployment of intelligent virtual assistants and enterprise-grade chatbots. This role requires hands-on expertise with Conversational AI platforms—preferably Microsoft’s—and a deep understanding of natural language processing, dialog design, and AI-driven user experiences. Experience with Agentic AI frameworks will be a significant advantage as we explore the next generation of autonomous digital agents.

Responsibilities

• Lead the end-to-end lifecycle of conversational AI projects—from ideation and design to development, testing, and deployment.
• Manage and mentor a team of conversational designers, developers, and AI engineers.
• Architect and implement scalable chatbot solutions using Microsoft Bot Framework, Azure Bot Services, and related tools.
• Collaborate with business stakeholders to define bot use cases, KPIs, and user journeys.
• Integrate bots with enterprise systems, APIs, and third-party platforms.
• Drive innovation by exploring and implementing Agentic AI capabilities for autonomous and context-aware interactions.
• Ensure adherence to best practices in conversation design, security, and compliance.
• Monitor bot performance and continuously optimize for user experience and business outcomes.
• Stay current with advancements in AI, LLMs, and conversational technologies.

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• 10+ years of IT experience, with at least 4 years in Conversational AI leadership roles.
• Proven experience with Microsoft Conversational AI stack (Bot Framework, Azure Bot Services, LUIS, Power Virtual Agents).
• Strong understanding of NLP, dialog management, and multi-turn conversation design.
• Experience in building and deploying enterprise-grade bots across multiple channels (Teams, Web, Mobile).
• Proficiency in programming languages such as C#, Python, or JavaScript.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Skills

• Experience with Agentic AI frameworks (e.g., AutoGPT, LangChain Agents, BabyAGI).
• Familiarity with other Conversational AI platforms (e.g., Google Dialogflow, Amazon Lex, Rasa).
• Knowledge of Azure Cognitive Services, OpenAI APIs, and LLM orchestration.
• Experience with DevOps, CI/CD pipelines, and agile methodologies.
• Microsoft Azure AI certifications or equivalent.