Application Support Engineer

Job Description

Responsibilities 1. Offsite/Onsite Application Support - Issue tracking, change management, user training, audit support, regular follow-ups 2. Testing/diagnosis of issues, business scenarios 3. Documentation-Internal documentation, user manual update, RCA document 4. Coordination with internal and external stakeholder 5. Understanding the issue from business and product point of view and providing appropriate solution/resolution Required Qualifications/Skills 1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work experience as Application support and 0-1 years of work experience as Business Analyst 2. Basic documentation/presentation 3. Good communication and interpersonal skills 4. Analytical thinking and problem-solving capability 5. Good Excel knowledge Desired Qualifications Previous experience working in the Software Services domain, preferably for BFSI sector