2373 Application Support Jobs - Page 29

Job Title: Application Support Specialist Job Summary: Proven experience in application support and management. Experience with supporting multiple application working in different models like third-party vendor managed applications, SaaS applications, and in-house applications. Strong understanding of software development and IT infrastructure. Application Support Specialist to manage and support multiple applications in our portfolio. This role involves handling incidents and requests related to multiple applications. Activities include support and management of permissions, configurations, data flows, software updates, performance monitoring, customization, license analysis, security audits, and application data. Service management activities including root cause analysis, working with SaaS vendor, third party vendors and other L3 app support teams. Additionally, the specialist will inform management and leads about changes, crashes, performance, governance meetings, and audit activities for Internal managed applications. Years of exp 2-7 Responsibilities: Handling incidents and requests related to multiple applications. Support and management of permissions, configurations, data flows, software updates Service management activities including root cause analysis, working with SaaS vendor, third party vendors and other L3 app support teams. Governance and reporting Perform software updates and ensure application performance and availability. Conduct license analysis and manage software licenses. Perform security, regulatory, and compliance audits. Conduct root cause analysis and implement preventive solutions. Work with L3 teams (SaaS, Vendor, App owner team) for enhancements and fixes Implement/Govern upgrades, maintenance, and patches in the environment. Moderate internal governance meetings. Manage internal/external audit and compliance reports/activities.

Experience in full-stack application support, DevOps, or SRE role Knowledge in application development (Coding languages) and deployment (CI/CD)processes in Web, API, Batch & ETL technologies Languages such as Python, Java script , Shell script, etc. Required Candidate profile Good knowledge of Cloud Technologies (Azure, AWS, GCP) Handling VMs, Kubernetes, Storage, Database resources

Lead T24 software development through all stages from technical design to delivery.- Collaborate with business analysts and quality assurance team to gather insights and discuss deliverables.- Perform coding, code review, and unit testing meticulously for the T24 Temenos system.- Contribute to product maintenance and introduce innovative ideas.- Proactively engage with team members and business units to resolve complex technical issues.- Design and implement new functionality and enhancements based on user change requests. Job Requirements :- Bachelor's degree in computer science or related field.- Minimum five (7) years of experience in Temenos T24/Core Banking development for financial institutions.- 3 to 5 years of hands-on experience in T24 implementations or L3 developments.- Proficiency in Temenos T24 software design and software engineering practices, including System Core tables, Securities, Derivatives, FX, and AA Deposits modules.- Experience with T24 Interfaces to external vendors.- Skills in T24 template programming and customization (VERSION, ENQUIRY, online services).- Ability to translate requirements into functional and technical design documents.- Strong algorithmic skills and problem-solving capabilities.- Ability to work independently on tasks.- Proficiency in Java, Jbase, SQL.- Familiarity with T24 R21, TAFJ, AA module, and DFE (Data Feed Extract) is advantageous.- Expertise in T24 standard tools including Versions, Enquiries, Reporting, and Template Programming.- Knowledge of Banking and Financial Services, particularly in Private Banking and Capital Markets.- Bachelor's degree or equivalent combination of education and work experience.- Basic understanding and working knowledge of core Java.- Hands-on experience in L3 Java programming.- Good experience in T24 Customizations.- Experience in designing APIs using IRIS 2.0 framework.- Understanding of concepts behind RESTful APIs.- Exposure to packaging and release mechanism using DSF is preferred.- Adherence to Temenos Coding Standards.- Strong understanding of various stages of SDLC (Software Development Life Cycle) Project Lifecycle in T24 implementation.- Proficiency in using GIT/Bitbucket repositories.

Responsibilities for External Candidates Understand how the ICM product works and how it is used by customers. Work closely with customers to answer questions about the features and capabilities of our product. Specialize in resolving issues pertaining to customer specific configuration and third-party integration. Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution. Follow and contribute to defined CRM processes to manage customer requests efficiently. Requires collaboration with cross-functional teams. The role may involve travel to customer locations. Qualifications for External Candidates 3+ years previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL, stored procedures, and networking knowledge. Knowledge of Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and CRM tools. Ability to follow defined processes. Outstanding written and verbal communication skills, presentation skills. Ability to coordinate, follow up, follow through and drive issues to closure proactively. Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customers problem. Willingness to work in shifts and travel on demand. Proven track record in solving problems from a technical and business perspective. Knowledge of contract management systems or workflow systems is a strong plus. Should be open to work in night shift starting from 5:30PM & 9PM IST

Good communication skill1 #1 Person should be able to talk in large forums. This is very important Application Production support - Hands on experience in Splunk - Hands on experience in building CI CD pipelines – Candidate should have experience in supporting Technical Production support. ( Functional support is not a good fit) Cloud knowledge Good to have scripting skills, container, and Kubernetes knowledge. Technical Skills: Technology: JAVA / .Net framework , C# basics, Splunk, Cloud preferably PCF Experience in Production Deployment using CI/CD pipelines Splunk Query Skills: Ability to write effective Splunk queries for data analysis and monitoring Linux Administration: Experience with Linux Server troubleshooting common failures, health checks and administration tasks Real-Time troubleshooting of critical application workflows and incorporate feedback to product development. Should have good knowledge on splunk , should be able to write queries in splunk and create alerts. Good knowledge of ITSM framework. Should be good in analysis , able to find out solutions without much help. Triage alerts & diagnose/resolve critical issues, manage implementation of changes. Perform root cause analysis of critical incidents/alerts. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible. Act quickly on the application Alerts and Batch Job failures. Identify manual toil, repetitive issues, and work with stakeholders with improvement plan. Should have basic experience in .net framework , C# to fix bug Able to write basic powershell commands. Knowledge of one or more of Message Brokers such as RabbitMQ, IBM MQ Knowledge of JIRA, confluence and remedy ticketing systems

Seeking Fresher Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software & networking required Salary Offered: 25000 Rs Apply now Dial HR Nidhi - 7644825453 Dial HR Pushpanjali -9693890215 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now Dial HR Gulnaz - 9334062188 Dial HR Puja - 9065410298 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs APPLY NOW Dial HR Shamli - 9279711680 Dial HR Neha - 9905338159 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now ! Dial HR Sati - 8800015882 Dial HR Sania - 9279700716 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Mandatory Skills: Application and Production Support, Power Shell, SQL Queries & Monitoring * Note- Only Mumbai locals and F2F Interview

30% Technical & 70% Customer Communication (On call & Email) Good understanding of web Services, API and IP based protocol Good understanding of network and firewall configuration Understanding Unix/Linux environment Understanding of PostgreSQL/MySQL Required Candidate profile Fluency in English Should be ready to give customer support over call. Flexible for rotational shifts (Including night shift) Linux experience is must SQL experience is must

Job Summary We are seeking a proactive and customer-focused L1 Application Support Analyst to provide first-level technical support for business-critical applications You will be responsible for responding to incidents, service requests, and performing basic troubleshooting and escalation to L2/L3 teams as needed - Provide first-line support for application issues via ticketing systems, email, and calls - Monitor application performance and alerts using standard monitoring tools - Log, categorize, and prioritize incidents and service requests - Perform initial diagnostics and resolve or escalate issues as required - Maintain support documentation, FAQs, and user guides - Coordinate with users to gather necessary details for issue resolution - Work with L2/L3 teams to track progress and ensure timely resolution - Generate regular reports on incident trends and resolution metrics - Support user onboarding and application access provisioning - Ensure compliance with SLAs and internal processes Required Skills & Qualifications - Bachelors degree in Computer Science, IT, or related field - 0 2 years of experience in IT/Application Support or similar role - Basic knowledge of SQL, Windows/Linux OS, and ITSM tools - Strong communication and problem-solving skills - Ability to work in shifts and handle pressure in a production environment - Good understanding of ticketing tools (e g , ServiceNow, JIRA) Preferred Skills - ITIL Foundation Certification - Exposure to cloud platforms (AWS, Azure) is a plus - Basic scripting knowledge (e g , Shell, Python) is an advantage

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). Qualifications Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

We are looking for a skilled Application Specialist to join our Information Technology team in Mumbai and Thane. The ideal candidate will have 2-5 years of experience in IT, with expertise in application support, production support, and IT services. Roles and Responsibility Manage user access and control functions for the organization. Ensure timely access provision to users and resolve technical issues. Coordinate with technology partners for defect resolution and provide level 1 and level 2 support to branches. Manage frontline resources to support users at branches and offices. Address IT-related issues at branches and ensure user satisfaction. Commission scorecards and manage any related IT issues. Job Any Graduate or Postgraduate degree in a relevant field. Minimum 2 years of experience in IT, preferably in application support or production support. Strong knowledge of ITIL framework and practices. Excellent communication and people management skills. Ability to learn new areas and adapt to organizational needs. Hands-on capabilities to address and resolve user-related IT issues. Good understanding of retail, home, and rural business operations. Educational QualificationAny Graduate, with specialized courses in Technology being an added advantage. Additional Info The selected candidate will be required to keep abreast with the latest trends in technology and tools to meet the organization''s needs.

Position: Assistant Manager - Print Support Experience: 5+ Years Location: Chennai (deputation) Job Description Your Tasks What You Can Expect as Assistant Manager - Print Support (f/m/d): Hold a Diploma or Bachelors Degree in Printing & Packaging. Possess over 5 years of experience in providing technical support for inks and working on flexo presses. Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues. Demonstrate the ability to work collaboratively in a cross-functional environment. Possess strong communication and interpersonal skills with a customer-centric approach. Your Profile What You Bring as Assistant Manager - Print Support (f/m/d): Provide on-press technical support in all aspects to existing customers. Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end. Show cost-benefit savings to customers by conducting long-run costing trials of inks, driving savings projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings. Analyze customer requirements and provide technical solutions by working closely with both internal and external stakeholders to address quality-related issues, develop, and validate products as per customer requirements. Offer onsite and remote assistance to address customer concerns and troubleshoot issues. Ensure regular communication with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction. Build and maintain strong relationships with customers by providing the required support in product development, online troubleshooting, and solving quality concerns. If you are interested in exploring this opportunity further, please share your resume with the undersigned and connect for an exploratory discussion. Regards, Anjali D Prasad anjali.sinha@siegwerk.com

SUMMARY About the Company Our client is a leading IT Technology & Services Management MNC, dedicated to providing state-of-the-art IT solutions to millions of internal and external customers. As part of a major insurance group based in Germany and Europe, the company is committed to digital innovation in the insurance landscape. With a global presence in 26 countries and a focus on Europe and Asia, the company offers a comprehensive range of insurances, pensions, investments, and services, leveraging cutting-edge technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science. Role Position: Sr. Mainframe Developer Experience: 7 - 10 years Budget: 22-23 LPA Location: Hiranandani Garden, Powai Candidates willing to relocate to Mumbai only need to apply Role & Responsibilities: Adhere to security and control, and change control processes Design, develop and maintain Mainframe COBOL and IMS code to meet support and/or project requirements. Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code. Work with IT support teams (DBA, server teams) to ensure support and project requirements are developed and successfully implemented Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications. Responsible for an important part of the full System Development Life Cycle Work with business team to complete acceptance testing and participate in integration testing Participate in production support/ duty rotation including weekend and off-hour support coverage Provide Solution Delivery Methodology artefacts associated with application components. Participate in technical reviews at appropriate stages of development Technical Stack: COBOL IMS as transaction manager DB2 with SQL JCL IT technical background & mainframe programming experience Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items Strong analytical and problem solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, & maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly

Desired role: - 2-5 years of experience in software industry in general with minimum 1 year in customer support role - Functional knowledge either SAP PM, SAP ISU, would be a plus - Knowledge on enterprise mobile application would be a plus - Ability to analyze issues, perform root cause analysis and if necessary, debug the code and solve them as long as code changes are not required - Coordinate with development team to handover the analysis/report of the issues raised by customer - Regular message monitoring and response to customer within given SLA based on priority of message - Should be ready to work in Night shift - Willingness to work in flexible timings in order to support customers across geographies during critical periods Required Qualification: - BCA, BSc (Comp. science)

First Line Support (Logging, prioritization, tracking and routing incidents reported by users) this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA. Ability to learn and support employer specific applications. Knowledge on SQL Written and Verbal communications skills. Should be multilingual. Attend user calls and enable them to log complaint through complaint portal. Should possess skill to understand gravity of issue reported and relate to Business criticality. Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA Formalizing application support FAQ Prior experience in the similar field is an add on Preferred Skills Previous work experience in applications like CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions. Education Qualification Graduation in any stream Previous work experience is IT Application Support Working Location- Chennai

First Line Support (Logging, prioritization, tracking and routing incidents reported by users) this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA. Ability to learn and support employer specific applications. Knowledge on SQL Written and Verbal communications skills. Should be multilingual. Attend user calls and enable them to log complaint through complaint portal. Should possess skill to understand gravity of issue reported and relate to Business criticality. Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA Formalizing application support FAQ Prior experience in the similar field is an add on Preferred Skills Previous work experience in applications like CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions. Education Qualification Graduation in any stream Previous work experience is IT Application Support Working Location- Chennai

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Investran Techno Functional - Senior Associate - Permanent Location: Bangalore, India I Experience: 2+ years I Industry/Domain: Fund Administration Apex Group Ltd has an immediate requirement for a FIS Investran Techno-Functional Senior Associate for its Fund Services business within the Private Equity & Real Estate Funds ( PERE ) division. The principal responsibilities for the job are managing client reporting request, monitoring the Investran database, enhancing the technical product and supporting operational excellence. . The role requires. Design, develop and implement high quality reports for our global Private Equity clients and their investors. Knowledge of PE GL Suite FIS Investran is a must. Promote product knowledge and team initiatives key PE forums such as the Investran Task Force. Understanding any manual process and work on automation improvements. Work on ad-hoc projects driven by the business while continuing to support the day-to-day requirements. Create and maintain technical documentation, including user manuals and guides. Desired Technical Experience and Knowledge: 3+ years of related experience with Crystal Reports & SSRS Report Builder is a must Writing SQL queries against any RDBMS, VBA and other Programming language will be a plus Good understanding of unit testing, software change management, and software release management Domain/Working knowledge of financial industry data models is a plus. General knowledge/skills: Databases, Excel, PowerPoint Position Requirements Include: BE plus/or Post-graduate / CFA / CA / MBA / CCRA / CIIA / CAIA & equivalent 2+ years of experience in relevant fund admin experience incl. Client Reporting and Application support Strong research and analytical skills, including critical thinking and the ability to integrate various sorts of data and information in the analysis Experience working independently, proactively identifying or initiating ways to enhance a process, procedure or outcome that benefits the organization Ability to prioritize a large and varied workload, managing multiple tasks and details simultaneously Ability to show initiative, willingness to learn and take on responsibilities as contributing team member either in a lead or in a backup role to ensure team success Should be solutions focused and have the ability to work in unstructured environments under minimum or no supervision Willingness to acknowledge what is not understood and seek assistance Effective oral and written communication skills to clearly articulate analysis Advanced understanding of MS Excel, Word and PowerPoint

12935 - In House Temporary - Financial Design Consultant MI, USA | Project Management | Full-time Job Reference: 12935 - Posted 27-Jun-2025 Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first so your impact really will change lives. Our In House Temporary Financial Design Consultant is accountable for: Ensuring the design, successful testing/implementation of the invoicing solution within the client s organization and Kelly s from a financial systems and accounting perspective. Evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, and distinguishing user requests from the underlying true needs. Proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following documents as needed: Business Requirements, Functional Requirements, Use Cases and Interface designs. Serving as the conduit between the customer community (internal and external customers), the software development team and Kelly s Financial Shared Services team. Developing requirements specifications according to standard templates, using natural language. Essential Skills, Knowledge, and Experience: Managing the implementation of the financial components for standard accounts Understanding the nuances of paying suppliers. Handling tax implications and compliance issues. Designing and implementing standard invoicing solutions. Understanding invoice element mapping in Mainframe.

Essential Functions: Lead, own & successfully run the entire recruiting process as defined by the client Lead daily conversations with the Client s Recruiting Team, Hiring Managers, Human Resources Team, and other key partners; provide white glove customer service and build relationships that ensure the client is happy Lead intake calls with Hiring Managers to capture requisition details to present a diverse pool of qualified talent Routinely meet with client partners to benchmark candidates, share market data, adjust strategy, set expectations, and drive the hire/no hire decision; Coach Hiring Managers on selection strategy Lead and/or participate in strategic sourcing activities and build networks across all channels utilizing all methodologies available when required Maintain close contact with candidates and shepherd them through the entire recruiting process; work to close candidates & drive offer acceptance; maintain relations with Silver Medalist candidates and repurpose them for other roles when applicable Handle all candidate activity in the Applicant Tracking System in a timely manner; includes but not limited to scrubbing requisitions, candidate engagement, moving applicants through the process, filling & closing requisitions May assist with training and onboarding of new team members as needed May be responsible for coaching/mentoring other Recruiters (to include weekly 1:1 s; ensuring metrics are hit and other relevant activities related to Recruiters success) Comply with all regulatory/legal requirements and company policies Requirements: Education: Bachelor s degree or equivalent role related experience Years of Experience: 7+ years dynamic recruiting experience; RPO experience a plus Type of Experience: Previous experience recruiting for exempt roles, preferred Background managing a high volume requisition load effectively and successfully Confident working in an end to end Recruiting environment Experience with and ability to find & attract passive talent You have experience successfully identifying & resolving potential challenges and risks Experience coaching/mentoring recruiting team members a plus You have demonstrable experience with a wide range of Applicant Tracking Systems & proficient experience working in MS Office (Word, Excel & PowerPoint)

17 - 17 Service Management EMEA WM Description & Requirements : Bravura s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers. Job Purpose Provide frontline technical support for Bravura Solutions clients using the Sonata Administration Platform. Manage complete client issue lifecycle from analysis through resolution, with responsibility for defect replication, testing, and escalation to appropriate development and consulting teams. What You ll Do Key Responsibilities - Client Support & Issue Resolution: Analyze and resolve client issues including software defects, database corrections, application functionality guidance, and system configuration fixes Respond to service requests and incidents within defined SLAs Route defects and enhancement requests to appropriate internal teams Incident Management: Assess incident severity, impact, and risk with management escalation as needed Manage incident progress and maintain continuous client communication Facilitate client meetings for incident management and support process discussions Coordinate software releases to client environments Escalate cross-client impact issues and perform technical housekeeping tasks Core Skills: Application development methodology expertise with advanced SQL proficiency Object-oriented programming capabilities and Microsoft Office proficiency Service delivery process knowledge (Incident, Problem, Change Management) JIRA and SDLC experience Client consultancy and support delivery experience Flexibility for travel between offices and client sites Technical Expertise: Core Java with Eclipse Development Platform or any other IDE, hands on experience must Java frameworks: Hibernate, JSP/JSF, web services Database management with SQL (Oracle preferred) Troubleshooting and debugging proficiency in JAVA Java certification and cloud exposure (AWS/Azure) preferred Unleash your potential. Preferred Rotational shift availability (General shift, UK hours: 2:30 PM 11:30 PM , occasional nights: 11:30 PM 07 AM) Excellent English communication skills for business and technical audiences Strong customer service orientation with multitasking abilities Independent work capability with solution-based problem-solving skills Team collaboration and interpersonal excellence Preferred Experience: JAVA based application support model technical background Financial services industry knowledge, particularly Wealth management Experience 3- 5 Years of experience Working at Bravura Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.

We are looking for a skilled SAP Data Intelligence Application Support Specialist with 8 to 15 years of experience. The ideal candidate will have a strong background in managing complex data integration and providing advanced technical support for the SAP Data Intelligence platform. Roles and Responsibility Provide advanced technical support for the SAP Data Intelligence platform, managing complex data integration. Resolve incidents and manage problems, developing comprehensive root cause analyses and implementing proactive solutions. Assist in designing, configuring, and maintaining the SAP Data Intelligence architecture, collaborating with cross-functional teams to optimize data integration strategies. Conduct regular system performance assessments, implement monitoring tools, and develop optimization strategies. Ensure robust security protocols within the SAP Data Intelligence environment, implementing and maintaining data access controls. Manage complex data source integrations, including enterprise systems, cloud platforms, databases, and applications. Job Minimum 8 years of experience in a related field. Strong knowledge of SAP Data Intelligence, metadata management, and system performance. Experience in incident resolution, problem management, and root cause analysis. Ability to design, configure, and maintain SAP Data Intelligence architecture. Strong understanding of data flow transformation, governance, and scalability. Excellent communication and collaboration skills.