Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Implementation
Good to have skills : Java, React.js, AWS Architecture
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
AWS Connect Developer Level: - AM Experience: - Above 9 Years (AM) Summary: As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes. Desired Responsibilities: • Design, develop, and deploy contact center solutions using AWS Connect. • Customize and configure AWS Connect to meet the specific requirements of various projects. • Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to AWS Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of AWS Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Technical Experience: • 3+ years of experience in developing solutions with AWS services. • Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. • Proficiency in programming languages such as Python, JavaScript, or Node.js. • Experience with AWS Lambda, DynamoDB, S3, and other AWS services. • Knowledge of contact center operations and customer service processes. Professional Attribute • Minimum 9 years of hands-on experience on one or more products mentioned above. • Team handling / people management, good communication skills. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shifts including night. Education: 15 years of full-time education-• Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. • Bachelor’s degree in engineering preferred.