Account Manager - Client Servicing

Job Description

About Us Grapes Worldwide, India’s leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to build brands and turn customers into evangelists. Powered with a deep Technical Knowledge – combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavour to invest in talent. Responsibilities Leadership: Lead and mentor the client servicing team, fostering a culture of excellence and continuous improvement Client Strategy: Develop and implement client service strategies to enhance client satisfaction and achieve business objectives Client Relationships: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions Project Oversight: Oversee the execution of client projects, ensuring they are delivered on time, within budget, and to the highest standards Performance Management: Monitor and evaluate the performance of the client servicing team, providing feedback and development opportunities Business Development: Identify opportunities for account growth Reporting: Prepare and present regular reports on client satisfaction, team performance, and business outcomes to senior management Problem Solving: Address and resolve any client issues or escalations promptly and effectively Collaboration: Work closely with other departments to ensure seamless service delivery and to identify opportunities for process improvement Budget Management: Manage the budget for the client servicing department, ensuring efficient allocation of resources Requirement Experience: Extensive experience in client servicing, account management, or a related role, with a proven track record of leadership. Preferably 4-6 years of experience required Skills: Excellent communication, negotiation, and interpersonal skills Strategic Thinking: Strong strategic thinking and planning abilities Organisation: Exceptional organisational skills with the ability to manage multiple priorities Proactivity: Demonstrated ability to take initiative and drive results Technology: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Attitude: Client-focused, results-driven, and a team player Show more Show less