Tutoring Operations Manager

Location:

Experience:

Employment Type:

Compensation:

CollegePass is a leading global education and admissions platform helping students gain acceptance into top universities through expert mentoring, profile building, and tutoring. We specialize in personalized support across undergraduate and Master’s admissions, and we are rapidly expanding our IB, IGCSE, and SAT tutoring services. As we scale, we’re looking for a sharp, detail-oriented Tutoring Operations Manager to ensure seamless coordination and delivery across our tutoring ecosystem.

As a Tutoring Operations Manager, you’ll be the central link between tutors, students, and parents—ensuring that tutoring sessions are scheduled efficiently, tracked properly, and executed at a high standard. You’ll manage onboarding, coordination, feedback loops, and operational reporting, working closely with our academic and sales teams to deliver a top-tier tutoring experience.

• Manage the scheduling of tutoring sessions across global time zones for multiple students.
• Coordinate session assignments and updates with parents, students, and tutors.
• Ensure timely handling of reminders, reschedules, cancellations, and change requests within defined SLAs.

• Maintain accurate records of session logs, tutor pairings, and subject mappings using Google Sheets or internal tools.
• Track tutor attendance, session delivery, and compliance with quality expectations.
• Coordinate invoicing workflows and ensure timely tutor payments.

• Serve as the primary operations contact for parents with scheduling or session-related queries.
• Collect feedback from students and parents regularly and escalate concerns to relevant teams.
• Onboard new tutors and provide them with orientation on tools, expectations, and communication guidelines.

• Assist in tracking tutor performance, attendance, and student outcomes.
• Flag underperformance or disengagement to the advising or sales teams.
• Support academic leads in maintaining quality benchmarks through operational insights and tutor training follow-ups.

• 2–4 years of experience in tutoring coordination, EdTech, academic operations, or service delivery roles.
• Strong spoken and written communication skills, especially with parents and educators.
• Proficient with Google Sheets, task trackers (e.g., Notion, Trello, Asana), and CRM tools (preferred).
• Detail-oriented and organized with the ability to juggle multiple workflows simultaneously.
• Proactive, solution-driven, and comfortable in a fast-moving startup environment.
• Fluent in English.

• Competitive compensation and quarterly performance-based bonuses.
• A career path into Tutoring Lead, Academic Manager, or Program Ops roles.
• Opportunity to work closely with leading educators and admissions mentors.
• Mission-driven team and work culture focused on student success and excellence.
• Influence the growth and quality of a rapidly scaling tutoring platform.