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Transportation Representative NOC IB

Transportation Representative NOC IB

Amazon

0 years

0 Lacs

India

Posted:2 days ago| Platform:

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Skills Required

transportation interface troubleshooting service reporting escalation management metrics logical reasoning communication word typing logistics excel support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Key job responsibilitiesEffectively communicate in a clear and professional manner at all timesProvides/ expedites prompt and efficient service to Amazon customers/ delivery partnersEffectively manage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintains or exceeds targeted performance metricsActively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

Logistics background and Experience in similar role * Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - TelanganaJob ID: A3024934

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Transportation Representative NOC IB