Transaction Specialist

Join JPMorgan Chase & Co. and be part of a team that values your contributions and supports your professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for advancement within a supportive culture. Experience a high-energy work environment with dedicated colleagues.

Job Summary

As a Transaction Supervisor within Chase, you will lead a team dedicated to managing auto customer accounts while ensuring adherence to the Service members Civil Relief Act (SCRA) and firm policies. You will offer guidance on processes involving vehicle repossession, voluntary surrender, and total loss insurance claims. This role demands a strong commitment to achieving business results, upholding high-quality standards, and delivering exceptional service to our customers.

Job Responsibilities

• Supervise and guide the Auto Collections Support team on processes for involuntary repossession, voluntary surrender, and total loss insurance claims.
• Ensure compliance with state requirements by sending Notice of Intent (NOI) letters to loan and lease customers.
• Provide instructions for processing accounts related to deficiency, cancellation, or surplus calculations.
• Access and review systems like CARS IUI, AMHS, and IMS to verify expenses, credits, and account information.
• Handle specific account types, generate and print letters, and ensure quality control through checks and documentation.
• Manage escalated issues logically and with good judgment to ensure appropriate outcomes.
• Conduct research on accounts and perform Quality Control/Target Reviews to maintain high-quality results.
• Identify process and knowledge gaps, responding with timely escalations when necessary.
• Monitor team performance metrics, including schedule adherence, utilization, and absenteeism.
• Review account memos in the Chase system of record (iCAF), complete required actions, and place appropriate memos and/or AR codes on accounts.
• Foster a collaborative team environment while promoting independent problem-solving skills among team members.
  

Required Qualifications, Capabilities, And Skills

• Demonstrate minimum 2 years of specialty operations and/or auto collections experience.
• Possess hands-on knowledge of internal systems and applications such as iCAF, CALS, RDN, and Recovery 1.
• Exhibit proven experience in a non-phones environment, focusing on quality assurance and compliance.
• Show proficiency in using multiple applications in a Windows-based environment, including Microsoft Word, Excel, and Outlook.
• Communicate excellently, both spoken and written, with a strong customer focus and results orientation.
• Apply strong analytical and problem-solving skills, with keen attention to detail and accuracy.
  

Preferred Qualifications, Capabilities, And Skills

• Handle Power of Attorney requests and review probate documents effectively.
• Familiarize with internal systems and applications such as iCAF, CALS, RDN, and Recovery 1.
• Multitask effectively, managing multiple objectives and deadlines.
• Understand regulatory compliance standards and practices related to customer accounts.
• Adapt to variable shift schedules based on business needs.
• Support team members in achieving their goals.
• Promote independent problem-solving skills among team members.
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.