Transaction Specialist

Join our team at Chase and seize the opportunity to drive innovative impacts for our customers. In this role as a Transactions Specialist III at JPMorgan Chase, you will be pivotal in managing customer accounts, handling inquiries and requests, and ensuring the seamless operation of our financial services. Your responsibilities will encompass processing, clearing, servicing, researching, and settling transactions, all while leveraging your expertise in transaction management protocols and processes. Embrace the dynamic work environment that presents new challenges and opportunities every day, where your skills in artificial intelligence, automation, and data & tech literacy will play a significant role in enhancing our services. Your primary focus will be on processing transactions in compliance with established procedures, utilizing your knowledge of automation and artificial intelligence. Engage with customers to address inquiries and requests, delivering a positive customer experience consistently. Your strategic thinking and innovation skills will be put to the test as you contribute to resolving new issues within the framework of standard policies and procedures. Take an active role in training new employees, drawing upon your coaching and mentoring abilities to support their growth. Engage in projects aimed at elevating customer experience, drawing on your market product knowledge and data & tech literacy to provide valuable insights and drive impact. Key Responsibilities: - Process, clear, service, research, and settle transactions following established procedures and incorporating automation and artificial intelligence knowledge - Address customer inquiries and requests, ensuring a positive customer experience across all interactions - Contribute to the resolution of new issues by applying strategic thinking and innovation within established policies - Assist in training new employees and fostering a positive work environment through coaching and conflict management - Participate in projects to enhance customer experience, utilizing market product knowledge and data & tech literacy for continuous insights Required Qualifications and Skills: - Proficiency in transaction management, including processing, clearing, servicing, researching, and settling transactions - Ability to handle customer inquiries and requests effectively, focusing on maintaining a positive customer experience - Experience with automation and artificial intelligence tools in transaction management - Developing skills in coaching, conflict management, strategic thinking, and innovation - High school diploma or GED Preferred Qualifications and Skills: - Familiarity or developing knowledge of automation and process optimization tools or technologies,