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10.0 - 20.0 years
15 - 20 Lacs
Hyderabad
Work from Office
Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops . Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.
Posted 1 week ago
3.0 - 7.0 years
2 - 6 Lacs
Pune
Work from Office
Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires
Posted 1 week ago
3.0 - 8.0 years
9 - 12 Lacs
Navi Mumbai
Work from Office
Role & responsibilities: This position would include the mentioned set of responsibilities but not limited to: 1. Designing and delivering training programs for contact centre agents. 2. Preparing reports and analyzing data to assist management as they determine contact centre goals. 3. Evaluation Agent Performance and provide feedback to improve agent skills. Provide learning / coaching and taking corrective action, if necessary. 4. Observing the daily operations of contact centre employees, identify operational issues and identifying / suggesting possible areas of improvement. 5. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. 6. Working with other supervisors and management team members to support agents and maximize customer satisfaction. 7. Hiring, training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Answering agent questions regarding best practices or difficult calls. 8. Preparing procedures and policies regarding sales techniques and appropriate agent conduct with contact centre objectives, performance standards and policies. 9. Scheduling and conducting training sessions on various call centre topics to prepare and support new employees. 10. Training experienced employees on new or updated call centre procedures to improve their performance. 11. Liaising with team leaders and managers to conduct on-the-job coaching. Applicants should possess the following attributes: 1. Excellent knowledge of sales techniques and customer service best practices, problem solving, leadership, and customer service skills. 2. Proficiency with technology, especially computers, software applications, and phone systems. 3. Strong teaching abilities and mentoring skills. Analytical, efficient, and thorough. 4. Good verbal & written communication, interpersonal, and conflict resolution skills. 5. Ability to coach, train, and motivate employees and evaluate their performance. 6. Experience / knowledge of BOBCARD's products & processes will be an added advantage. 7. Data Analysis & Quality Assurance.
Posted 1 week ago
2.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Vividus Hotels is looking for Training Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function
Posted 1 week ago
2.0 - 5.0 years
2 - 3 Lacs
Ghaziabad, Delhi / NCR
Work from Office
Role & responsibilities Candidate must have experience in supporting learning delivery or managed training services projects, which includes training administration, schedule management, client engagement and trainer management. Design, develop, and deliver structured training programs for CRM, HR processes, quality procedures, and general office operations. Conduct onboarding sessions for administrative and departmental staff. Align training programs with business objectives to support organizational goals and workforce development. Create comprehensive training materials, including presentations and manuals. Design and implement strategies to manage and track Key Performance Indicators e-learning content, and handouts. (KPIs) and Key Result Areas (KRAs) . Deliver clear instructions and real-world examples to enhance understanding and application of concepts. Facilitate training sessions on sales techniques, objection handling, negotiation and closing. Performs activity that is intended to increase the knowledge, skills, and abilities of an organization's employees. Developed interactive and engaging training modules focused on manufacturing processes, production tools, and quality enhancement practices. Monitor post-training progress and provide regular updates to management on employee development outcomes. Provide continuous support to help employees implement and integrate new skills into their roles. Stay current with industry trends, best practices, and innovations in training methodologies and technologies. Deliver comprehensive product training to employees to enhance their knowledge and confidence in presenting and using company offerings." Skills Required: Proven experience as a trainer or facilitator, preferably in a manufacturing company. Strong communication , presentation , leadership , teamwork , and facilitation skills. Excellent analytical and problem-solving abilities. Ability to design and deliver engaging, effective, and interactive training programs. Knowledge of quality standards, KPIs, compliance protocols, and performance metrics. Proficiency in MS Office.
Posted 1 week ago
2.0 - 7.0 years
2 - 4 Lacs
Deoghar, Hazaribag
Work from Office
Position:- Training & Development Manager Location - Ranchi, Hazaribagh & Deoghar Educational Qualification - Minimum Graduate Experience - Minimum 03 Years experience required in same role (Automobile Industry Experience Preferred) CTC - 4.25LPA + Performance Based Incentives Roles and Responsibilities: - 1. Regular Training Sessions - Conduct daily training sessions to ensure continuous learning and skill development. 2. Hand-Holding Training - Provide personalized, hands-on training to support team members in their roles. 3. Training Calendar Preparation - Create a comprehensive training calendar aligned with team requirements and Maruti Suzuki India Limited (MSIL) plans. 4. Completion of MSIL E- Trainings - Ensure timely completion of all required MSIL online training modules by team members. 5. Tech Savvy - Stay updated with the latest technologies relevant to the automotive industry and training tools. 6. Competitive Awareness - Maintain awareness of competitor products and market trends to enhance training relevance. 7. Performance Evaluation and Analysis - Regularly assess and analyse the performance of each team member, providing constructive feedback for improvement. 8. Presentation and Communication Skills - Utilize excellent presentation and communication skills to deliver engaging and effective training sessions.
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
delhi
On-site
A Process Trainer plays a vital role in ensuring that employees are well-prepared and proficient in their job responsibilities. You will be responsible for designing, developing, and delivering training programs to enhance employee performance and productivity. Your roles and responsibilities will include conducting training needs assessments to identify knowledge and skill gaps, developing and maintaining training materials such as manuals, presentations, and e-learning content, and delivering engaging training sessions in both classroom and one-on-one settings. You will also be monitoring and evaluating employee performance to identify areas for improvement, providing constructive feedback and coaching to enhance employee skills, and keeping training materials up-to-date with the latest industry standards and company policies. Collaboration with subject matter experts and department managers to ensure training content aligns with organizational goals is essential. Additionally, you will be responsible for tracking and reporting on training program effectiveness and employee progress, assisting in the onboarding process for new hires, and continuously improving training processes and methodologies. Familiarity with KMS management and regular communication with stakeholders to keep them updated on all training-related activities will be part of your responsibilities.,
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
Job Title: Soft Skills Trainer for Housekeeping Staff Job Description: Position Overview: We are seeking a skilled and experienced Soft Skills Trainer to join our team and provide training to our housekeeping staff. The ideal candidate will possess a deep understanding of housekeeping practices, including knowledge of housekeeping chemicals, equipment, and safety protocols. Additionally, the candidate should be certified from a reputable institution, such as the Institute of Hotel Management (IHM), and have a passion for developing the interpersonal skills of our staff members. Responsibilities: Training Delivery: Conduct training sessions focused on soft skills development for housekeeping staff, including but not limited to communication skills, customer service, teamwork, and time management. Customized Training Programs: Design and develop customized training programs tailored to the specific needs and challenges of our housekeeping team, ensuring alignment with organizational goals and objectives. Housekeeping Knowledge: Provide training on housekeeping chemicals, machinery, and personal protective equipment (PPE) usage, emphasizing safety protocols and best practices to ensure a clean and hazard-free environment. Standard Operating Procedures (SOPs): Educate staff on standard operating procedures (SOPs) related to housekeeping tasks, ensuring adherence to quality standards, efficiency, and consistency in service delivery. Certification Compliance: Ensure that all training activities and materials comply with industry standards and regulations, particularly those outlined by IHM and other relevant certifying bodies. Performance Evaluation: Assess the effectiveness of training programs through ongoing evaluation and feedback mechanisms, making adjustments as necessary to improve outcomes and enhance staff performance. Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in housekeeping and soft skills training, incorporating new methodologies and tools to continuously enhance the effectiveness of training initiatives. Qualifications: Bachelor's degree in Hospitality Management, Education, or a related field. Certification from the Institute of Hotel Management (IHM) or equivalent institution. Proven experience in conducting soft skills training, preferably in the hospitality or housekeeping industry. In-depth knowledge of housekeeping chemicals, machinery, PPE, and safety protocols. Excellent communication, presentation, and interpersonal skills. Strong organizational and time management abilities. Ability to work effectively both independently and as part of a team. Commitment to continuous learning and professional development. Additional Requirements: Flexibility to work non-standard hours, including evenings and weekends, as needed. Willingness to travel to various locations to conduct training sessions. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Do you have certification in Hotel Management Education: Bachelor's (Preferred) Experience: total work: 4 years (Required) Work Location: In person,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
Role Description This is a on-site role for a Freelance Trainer based in Bengaluru. The Freelance Trainer will be responsible for delivering comprehensive training sessions, developing training materials, and ensuring that participants gain the required knowledge and skills. The role also involves assessing the effectiveness of training programs and providing constructive feedback to improve learning outcomes. Qualifications Experience as a Technical Trainer and in Training & Development Strong skills in Technical Training and Training delivery Excellent Communication skills Proven experience in creating and delivering impactful training sessions Ability to work independently and collaboratively in a team environment Bachelor's degree in Education, Technical fields, or related disciplines,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
At F5, we are dedicated to creating a better digital world for organizations worldwide by developing, securing, and running applications that enhance our digital experiences. We have a strong focus on cybersecurity, aiming to protect consumers from fraud and enabling companies to innovate. Our core values revolve around putting people first, striving to improve the lives of our customers, and fostering a diverse and inclusive F5 community where everyone can excel. As part of our team, you will be valued, empowered, collaborative, and innovative, with a strong sense of integrity and commitment to diversity. We are currently looking for a Talent Acquisition Specialist to join our organization and play a crucial role in sourcing and recruiting top talent that aligns with our business needs. In this position, you will work closely with managers to define job requirements, manage the entire recruitment process, and provide guidance and support to hiring managers to achieve F5's business goals effectively. Responsibilities include upholding F5's Business Code of Ethics, managing the full recruitment cycle, screening candidates, conducting interviews, managing candidate databases, and ensuring compliance with recruitment policies and procedures. You will also be responsible for developing recruitment strategies, providing training to hiring managers, and handling HR-related inquiries from employees and candidates. Key qualifications for this role include a Bachelor's Degree in Human Resources or a related field, 8+ years of experience in recruiting (agency or corporate), familiarity with recruitment technologies such as Workday, and a strong understanding of EEOC/OFCCP compliance. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work both independently and collaboratively within a team. If you are passionate about recruitment, have a strong background in talent acquisition, and are looking to join a global tech company that values diversity and innovation, we encourage you to apply for this exciting opportunity at F5. Please note that all communication regarding job opportunities at F5 will be sent through official F5 email addresses or auto email notifications from Workday to ensure authenticity and security. F5 is an equal opportunity employer committed to creating a diverse and inclusive workplace where all individuals can thrive and contribute to our shared success.,
Posted 1 week ago
4.0 - 9.0 years
6 - 12 Lacs
Bengaluru, India
Work from Office
Role & responsibilities Create and execute learning strategies and programs Support and assist in identifying development needs and design and deliver programs(ILT/V-ILT/E-learning) to address skill gaps. Support and assist implementation of learning programs Integrate multiple learning approaches throughout the organization Conduct regular talent assessments. Collaborate with key stakeholders to assess business needs and align learning initiatives with business objectives. Understanding of the evaluation frameworks to measure the learners effectiveness Analysing feedback to enhance the learning experience. Create and manage training calendar. Maintain employee records up-to-date, track their training, certifications, and progress. Manage pre and post learning activities Functional knowledge of learning management system Preferred candidate profile Proven experience as an Assistant Manager or similar Current knowledge of effective learning and development methods Familiarity with e-learning platforms and practices Experience in project management Proficient in MS Office and Learning Management Systems (LMS) Excellent communication and negotiation skills; sharp business acumen Ability to build rapport with employees and vendors This role demands travelling Professional certification is a plus
Posted 2 weeks ago
2.0 - 7.0 years
6 - 8 Lacs
Gurugram
Work from Office
Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)
Posted 2 weeks ago
3.0 - 6.0 years
4 - 7 Lacs
Noida
Work from Office
1. Training & Delivery - Develop and deliver engaging training sessions (online & onsite) to school teachers, principals, and field teams on the usage of digital classroom tools and content. Create and customize training content, manuals, SOPs, and resource material suited for diverse user profiles. Conduct refresher training programs periodically. 2. Adoption & Engagement - Develop strategies to ensure effective usage and adoption of digital solutions in classrooms. Monitor usage data from dashboards and intervene in low-usage areas through targeted engagement. Build success stories and use cases from the field. 3. Monitoring & Reporting - Maintain training reports, attendance, feedback, and impact data. Prepare weekly/monthly adoption reports and share insights with central teams. 4. Capacity Building- Coordinate with district-level trainers or field coordinators. Provide coaching and mentoring support to local trainers or partner organizations. Education Graduate/Postgraduate in Education or relevant experience Total Experience Required 4-5 years Relevant Experience Required in training, capacity building , or education project implementation Skills Required Excellent communication, presentation, and facilitation skills • Strong understanding of EdTech tools and digital content for schools Comfort with digital platforms and dashboards Ability to manage multiple stakeholders and drive engagement Analytical mindset to interpret data and take actions Fluency in English and Hindi (knowledge of additional North Indian languages is a plus) Willingness to travel extensively Competency Needed 1. Training & Facilitation Skills 2. Data management & Analysis 3. Stakeholder management 4. Communication Skills 5. Report writing Note: Frequent travel is an essential part of this position
Posted 2 weeks ago
1.0 - 5.0 years
5 - 9 Lacs
Kochi
Work from Office
C-Electric Automotive Drives Pvt. Ltd. is looking for Drive train Specialist to join our dynamic team and embark on a rewarding career journey Inspect and troubleshoot drivetrain components. Perform repairs or recommend replacements. Test vehicle systems post-repair. Stay updated with emerging drivetrain tech.
Posted 2 weeks ago
1.0 - 3.0 years
7 - 8 Lacs
Gurugram
Work from Office
We are seeking a dynamic and experienced Process Trainer to deliver effective training programs for our US Healthcare voice process , focusing on the Health and Welfare domain. The ideal candidate will be responsible for onboarding new hires, conducting refresher trainings, and ensuring consistent process understanding across teams. Key Responsibilities: Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain Conduct regular refresher and upskilling training sessions based on process updates and quality gaps Collaborate with Quality and Operations teams to identify training needs Design, update, and maintain training content, SOPs, and job aids Monitor training effectiveness through assessments, mock calls, and certification processes Maintain training MIS and prepare weekly/monthly training performance reports Ensure compliance with HIPAA and other regulatory guidelines in all training content Support nesting and transition phases for new joiners to ensure seamless ramp-up Must-Have Requirements: Minimum 1 years of experience as a Process Trainer in an International Voice Process Health and Welfare domain Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance Excellent presentation, facilitation, and communication skills Ability to manage end-to-end training cycles – from planning to execution and evaluation Proficiency in MS Office (Excel, PowerPoint, Word) Preferred Skills: Prior experience in a BPO/KPO setup Exposure to virtual/remote training delivery tools Instructional design knowledge is a plus Training certifications (e.g., TTT, CPTM) are an added advantage
Posted 2 weeks ago
4.0 - 9.0 years
14 - 18 Lacs
Coimbatore
Work from Office
About the team ZF Wind Power puts wind energy in motion! The ZF Wind Power Business Unit is part of ZF group which is known as one of the worlds leading automotive suppliers. What you can look forward to as Project Engineer (m/f/d): Design and implement IT security measures for production environments. Provide guidance on security best practices, including access control, data protection, and system hardening. Conduct security audits and assessments to identify vulnerabilities and recommend improvements. Deliver training and awareness programs for local IT and operations teams. Support the deployment and maintenance of security tools such as antivirus, backup systems, and patch management solutions. Collaborate with cross-functional teams to integrate security into production processes and infrastructure. Respond to and investigate security incidents, ensuring timely resolution and documentation. Stay updated on emerging threats and technologies to continuously improve security posture. Ensure compliance with organizational policies and industry standards. Travel to various production sites as needed to support security initiatives. Your profile as Project Engineer Bachelors degree in ECE , Information Technology, Engineering, Computer Science, or a related field. 4+ years of experience in IT security, systems administration, or a related technical role. Familiarity with industrial control systems, production networks, and operational technology (OT). Strong understanding of cybersecurity principles, tools, and frameworks. Experience with network security, firewalls, and endpoint protection. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to manage multiple projects and work independently. Willingness to travel domestically and internationally (up to 50%). Why you should choose ZF in India Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance. Be part of our ZF team as PITS Plant Coordinator and apply now!
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
Job Description Process Trainer Location – Mumbai Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants’ score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments • Demonstrated language fluency in English, Kannada/ Tamil Candidate should be comfortable working from office 6days - Mumbai Office
Posted 2 weeks ago
3.0 - 8.0 years
4 - 9 Lacs
Lucknow, Faridabad
Work from Office
Role & responsibilities We are looking for a passionate and execution-driven Training Manager to lead end-to-end training operations in Mother Hubs. This role is critical in embedding strong process capabilities, building a continuous learning culture, and directly influencing key operational metrics. Key Responsibilities: Design and manage the Mother Hub training calendar based on operational requirements and priorities. Ensure all new pickers complete simulation-based training and on-the-job training within 3 days, supported by Learning Zones and visual learning aids. Conduct monthly training needs identification in collaboration with MH leadership and take action on key skill or knowledge gaps. Execute refresher programs, new process trainings, product launch sessions, and other targeted learning initiatives. Conduct quarterly knowledge assessments across roles and reinforce critical processes where needed. Evaluate the impact of training through post-training performance data and implement corrective actions as required. Lead weekly training reviews with Mother Hub leadership and ensure timely closure of feedback and action items. Guide and review the performance of Process Trainers and Associate Trainers, and work closely with MH Operations teams to reduce damages, improve quality, and control shrinkage. Preferred Candidate Profile: 35 years of experience in training delivery, warehouse operations, or process excellence in supply chain or logistics environments. Strong understanding of MH processes such as inward, outward, inventory control, and liquidation. Experience in designing and executing on-floor training, simulation-based modules, and knowledge assessments. Ability to work closely with operations teams and influence outcomes through capability building. Proficiency in tracking training effectiveness using operational data. Strong communication, facilitation, and team management skills.
Posted 2 weeks ago
4.0 - 9.0 years
5 - 15 Lacs
Hyderabad
Work from Office
ROLE SUMMARY This role is responsible for engaging with leaders across the organization to understand their needs and develop a range of interventions to support ongoing development across levels. Design, implement and evaluate a range of leadership and management development programs in line with organizational needs. This role drives the strategic alignment of leadership development initiatives to organizational goals, ensuring leaders at all levels are equipped to navigate challenges, foster innovation, and inspire their teams. They will collaborate closely with HR managers and other business stakeholders to ensure training programs are executed in alignment with organizational goals. They will also support logistics of training delivery, track learning metrics, and analyze learning data and publish reports. KEY RESPONSIBILITIES: Training Needs Analysis: Engage with leaders across Asia to identify individual, team, region and organizational learning needs. Collaborate with business leaders to align training initiatives with business goals. Program Design & Delivery: Develop and implement comprehensive training programs, learning journeys and blended learning solutions. Partner with learning partners to design content that relevant and tailored to learning needs. Vendor and Budget Management: sourcing team to identify relevant learning partners. Manage relationships with external training partners. Manage tracking and reporting of L&D budget, ensuring cost optimization while maintaining high quality training standards. Training Evaluation: Establish metrics to assess the effectiveness of training programs. Gather feedback, analyze results and provide insight to continuously improve learning programs and initiatives. Develop and publish reporting on training activities and ROI. Communication: Draft and manage pre & post learning communication with participants. Develop and publish learning program updates and social media content for leaders Facilitation: Facilitate in-person and virtual training sessions on a variety of topics including soft skills and leadership skills. REQUIRED SKILLS: 4 to 6 years of experience in delivering training in L&D Learning Skills: Strong understanding of adult learning principles and instructional design methodologies. Interpersonal Skills: Excellent communication, presentation, influencing and negotiation skills. Analytical Skills: Analytical mindset with the ability to assess training effectiveness and provide insights for improvement. Teamwork and collaboration: Ability to collaborate and work closely with multiple teams, both internal and external across geographies. Strong Project management skills Interested candidate Kindly drop your updated resume to below mail id Nithya_kumar@persolkelly.com Regards, Nithya CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy. You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy. and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy. We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com. Click here to find out how you can safeguard yourself from job scams
Posted 2 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Training Visual DesignWritten and verbal communicationCollaboration and interpersonal skillsProblem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamTraining DeliveryTraining Evaluation and ReportingApply expertise in specific business process capabilitiesDrive continuous improvementEnsure consistent service delivery Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
4.0 - 7.0 years
7 - 11 Lacs
Gurugram
Work from Office
Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in
Posted 2 weeks ago
3.0 - 5.0 years
7 - 10 Lacs
Pune
Work from Office
BharatCares (SMEC Trust), the social impact arm of the CSRBOX Group stands tall amongst the Top 50 Social Impact Organizations in India.Specifically established and curated for program delivery, BharatCares commitment revolves around the principles of innovation, technology, and scalability, aiming to address societal challenges comprehensively. Functioning as a social solution bridge, BharatCares facilitates collaboration among communities, innovators, funders and government to implement the best impact solution for the last mile. Our flagship initiatives focus on improving education, employability, rural and healthcare infrastructure, entrepreneurship, environmental sustainability and road safety. For more information, visit: www.bharatcares.org Curious about what Life @ CSRBOX /BharatCares looks likeExplore: https: / / csrbox.org / Life-at-CSRBOX / About the Position The AI Master Trainer will play a pivotal role in delivering high-quality AI/ML training programs to college students and young professionals. This role involves designing and planning engaging sessions, facilitating classroom and virtual workshops, developing and refining training content, and ensuring strong learner engagement and outcome tracking. Responsibilities Facilitation & Training Delivery Conduct interactive, application-focused training sessions on AI/ML and related topics for diverse learner groups Adapt teaching methods to both offline and online environments to drive engagement and comprehension Plan and design sessions tailored to the needs of different cohorts (students, fresh graduates, etc.) Session Planning & Content Development Develop, update, and refine training modules, decks, and learning resources aligned with program objectives Incorporate real-world case studies, problem-solving exercises, and industry trends to enrich learner experience Design session flows and curriculum structures that balance theory and practical application Learner Engagement & Support Use facilitation techniques to maintain high levels of participation and interactivity Address learner questions, guide discussions, and mentor participants through project-based tasks Collect feedback and make iterative improvements to training delivery Reporting & Documentation Maintain detailed records of training activities, learner attendance, and assessment outcomes Prepare periodic training reports and learner progress updates for internal stakeholders and partners Document best practices and lessons learned for continuous improvement Collaboration & Coordination Coordinate with program teams, academic partners, and institutional stakeholders for smooth session delivery Support awareness and outreach initiatives to encourage participation in AI/ML training programs Collaborate with curriculum and tech teams to align training resources with evolving trends Mandatory Qualification and Experience: Bachelor s or Master s degree in Computer Science, Data Science, Engineering, or related technical disciplines 3 5 years of experience in teaching, training, or facilitation (preferably in AI, ML, or technology domains) Strong communication, presentation, and classroom facilitation skills Proven ability to design session plans, learning flows, and engaging teaching content Comfort with online teaching tools and learning management systems (experience in delivering online classes is a plus) Ability to simplify complex technical topics for diverse learner groups Strong organizational skills and attention to detail for planning and reporting What You ll Gain Opportunity to shape the AI/ML learning journey for youth and young professionals Work in a dynamic, impact-driven environment with diverse stakeholders Professional growth in instructional design, facilitation, and emerging tech education Be part of a mission to make AI education accessible and meaningful Desirable
Posted 2 weeks ago
1.0 - 3.0 years
5 - 9 Lacs
Chennai
Work from Office
Greetings from Tamilnadu Advanced Technical Training Institute (TATTI)! Are you passionate about Natural Language Processing (NLP), AI-powered translation, and conversational AIWere looking for a Freelance Trainer to deliver insightful, hands-on training sessions in NLP, Language Translation Models, and Chatbot Development . Role Overview: As a Freelance Trainer - NLP & Chatbots , you will guide learners through the foundations and practical applications of Natural Language Processing, AI translation tools, and chatbot building using cutting-edge technologies. Key Responsibilities: Deliver sessions on NLP concepts , Text Preprocessing , Sentiment Analysis , Named Entity Recognition , and Language Modeling Teach Machine Translation , including tools like Google Translate API , transformer models , and multilingual NLP Train on Chatbot Development using platforms like Dialogflow , Rasa , or Microsoft Bot Framework Design hands-on projects (e.g., customer service chatbot, multilingual translation assistant) Guide learners in applying NLP with Python , NLTK , spaCy , Hugging Face Transformers , etc. Provide feedback, assessments, and mentorship Requirements: Background in Computer Science, AI/ML, Data Science, or related field Hands-on experience with NLP libraries (NLTK, spaCy, Transformers) and Chatbot platforms Proficiency in Python and ML frameworks (Scikit-learn, TensorFlow, PyTorch) Excellent communication and training delivery skills Nice to Have: Experience with multilingual models , speech-to-text , or voice-based chatbots Projects involving low-resource languages or regional language translation Familiarity with REST APIs and cloud deployment for chatbots Job Type: Freelance / Contract / Part-time Mode: Online / Onsite (based on institution/client need) To Apply: Send your Updated CV via Application Link! Shape the future of AI-powered communication! Empower learners to build smarter, multilingual conversational systems!
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Jaipur
Work from Office
Collaborate with L&D Manager to identify training needs based on organizational goals and employee performance evaluations. Create engaging and interactive learning content using a variety of media and instructional techniques. Facilitate training sessions, workshops, and seminars. Stay updated on e-learning trends and tools to enhance training delivery and accessibility. Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions. Communicate regularly with management to provide updates on training activities, outcomes, and recommendations for improvement. Maintain database and records of history, attendance, and training reports. Bachelor s degree in Hospitality, Human Resources, Education, Organizational Development, or a related field. Proven experience in learning and development, training coordination, or related roles. Strong understanding of instructional design principles and adult learning theories. Excellent communication, presentation, and facilitation skills. Ability to analyze data, identify trends, and make data-driven decisions. Strong project management skills with the ability to manage multiple initiatives simultaneously.
Posted 2 weeks ago
3.0 - 5.0 years
6 - 11 Lacs
Lucknow
Work from Office
Conduct/review training needs analysis annually and budget accordingly; Plan training for future skill requirements and not just current; Ensure development and implementation of annual training plan training to address and narrow the performance gap; Maximise the use of Hotels Academic programs to address gaps in performance; Deliver all brand customer service and quality standards training to all members of the team; Maintain accurate reporting on the training delivery and learning programs implemented; Evaluate the effectiveness of the training for ROI and ROE; Seek feedback from participants and their managers for effectiveness of learning and development programs; Create a learning environment where each person has a personal development plan; Follow up talent after attending Hotels Academies training programs to support the application of learning on the job; Co-ordinate cross exposure and project based learning for star talent; Ensure all talent have access to learning opportunities; Participate actively in the Certified Trainers Network
Posted 2 weeks ago
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