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Incident And Problem Manager

Incident And Problem Manager

Rakesh Kumar

5 - 10 years

8 - 15 Lacs

Bhubaneswar Kolkata Indore Nagpur Lucknow Ahmedabad Jaipur Raipur

Posted:19 hours ago| Platform:

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Skills Required

Service Level Management ITIL Certified Problem Management Incident Management SLA Management Change Management Team Management Servicenow KPI ITSM IT Service Delivery Service Improvement RCA Service Now Ticketing Ticketing Tools Itsm Ticketing Training Delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing production incidents to resolution with standard incident management processes.
Conducting the training sessions across the teams/new joinersPlanning and organization & working well with Virtual TeamExperience in helpdesk environment.

Required Candidate profile

Proficiency in tools like ServiceNow.Preferably ITIL certified professionalStrong analytical, communication, presentation and reporting skillsKindly Share Resume On Whatsapp 9279264094 (Ganesh)

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Incident And Problem Manager