Hyderabad
INR 2.5 - 6.0 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities The day to day tasks include:- Handling customer queries, ensuring customer satisfaction, maintaining accurate records of customer interactions. Ability to generate Leads and provide comprehensive information about the product and services (APAC, EMEA regions ) Probing and understanding customer needs, ensuring high level of satisfaction. Proven client support experience on calls (Cold/Warm Calls) Skill Set Demonstrate robust communication skills to provide clear and concise information. Ability to multitask, prioritize and manage time efficiently. Proven interpersonal skills and ability to build rapport with the prospects. Must possess Can-Do, Go the extra mile, Win-Win and positive attitudes. Critical thinking and problem solving skills. Ability to work closely with teammates to achieve collective goals and maintain positive work culture. Compliance Adherence to Code of Conduct Policies set by the company to ensure compliance and consistency in service delivery. Salary Per month 20k-50k depending upon performance and past experience
Hyderabad
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities HR Functions: Manage recruitment using different recruitment portals through telephonic screening and interviews Organize employee engagement activities including Fun Fridays and birthday celebrations Schedule and coordinate team meetings and events Handle employee onboarding and orientation Maintain employee records and administrative tasks Training: Conduct process training for new hires Provide regular training sessions for existing employees based on performance feedback Develop and improve training materials and methods Quality Assurance: Conduct regular QA assessments for associates Monitor call quality and provide constructive feedback Maintain QA reports and documentation Ensure compliance with company standards and processes Preferred candidate profile Previous experience in HR, training, and quality assurance, preferably in a BPO or call center environment Proficient English communication skills Basic computer proficiency and familiarity with recruitment platforms Ability to work independently and as part of a team Strong organizational and interpersonal skills
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