Process Trainer

2 - 3 years

4 - 5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Trainer

Location:

Responsibilities:

  • Deliver

    process training

    (voice/non-voice/blended).
  • Conduct

    onboarding & refresher training

    .
  • Evaluate trainee performance and provide feedback.
  • Update training content as per process changes.
  • Collaborate with Ops & QA for skill gap analysis.
  • Maintain

    training records & reports

    .

Requirements:

  • Min.

    2 years as Process Trainer

    in BPO

    (e-commerce preferred).

  • Strong communication & facilitation skills.
  • Proficient in

    MS Office, Zoom, Teams

    , etc.
  • Experience in

    training delivery, coaching, and SOP adherence

    .
  • Certification in training/design is a plus.

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