Customer Excellence Training Manager

As a Training Delivery and Customer Experience Management professional, your main responsibility will be to plan and conduct On Job Training for the Kia Dealer Network in India. You will be required to develop skills in dealer members to embody and promote Kia Values and Behaviors effectively. Conducting OJT training sessions for both Sales and Service team members will be a crucial part of your role, along with providing training on customer complaint handling based on identified needs. It will be essential for you to identify gaps in skills and knowledge within the dealership and provide necessary training interventions. This may include soft skills training, refresher courses on customer etiquette, and overall training need evaluation and planning. Collaboration with the Regional Field team will be necessary to align training needs and strategies effectively. You will also be responsible for generating regular reports and sharing them with the field and network management. This will include creating management reports, Dealer Score Cards, Monthly Review templates, Regional Monthly Reports, and contributing to the Annual Business Plan. Additionally, you will need to manage MIS and status reporting. The ideal candidate for this role should have proven experience in training delivery and customer experience management, preferably in the automobile sector or with automobile clients. Strong problem-solving abilities, excellent communication skills, and interpersonal skills are essential. You should be capable of resolving issues promptly and engaging participants effectively during training sessions. This position is based in Bengaluru, Karnataka, India, and requires a minimum of 4 to 10 years of relevant experience. If you are a proactive individual with a passion for training and customer experience management, we encourage you to apply and be a part of our dynamic team.,