Training and Development Intern

About MyOperator: MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!

We're looking for an enthusiastic and organized Training and Development Intern to join our growing team. This internship offers a fantastic opportunity to gain hands-on experience in various aspects of employee learning and development within a fast-paced SaaS company. You'll play a key role in ensuring our teams have the knowledge and skills they need to excel, directly contributing to our mission of building exceptional communication infrastructure.

Key Responsibilities:

• Training Coordination:
• Assist in scheduling and coordinating internal and external training sessions, workshops, and webinars.
• Maintain detailed training calendars and send timely reminders to participants.
• Manage and organize training records and documentation.
• Content Development Support:
• Help in developing and refining engaging training materials, presentations, assessments, and feedback forms.
• Research and recommend valuable learning resources, including videos, articles, and e-learning modules.
• Support the design and curation of e-learning modules or video-based content.
• Learning Platform Management:
• Maintain and update training databases and documentation on our Learning Management System (LMS) or internal platforms.
• CRM Usage & Best Practices:
• Collaborate with the quality team to ensure completion of CRM-related training and adherence to best practices.
• Monitor and support the team's efficient usage of our CRM system (Zoho One).

What We're Looking For:

• Currently pursuing or recently completed a degree in Human Resources, Business Administration, Education, or a related field.
• Excellent organizational skills with a keen eye for detail.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proactive attitude, eager to learn and contribute in a dynamic environment.
• Ability to work both independently and collaboratively within a team.
• Familiarity with CRM systems (like Zoho One) or Learning Management Systems (LMS) is a plus.

Why Join MyOperator?

• Gain practical, impactful experience in training and development within a leading SaaS company.
• Work closely with experienced professionals who are passionate about learning and growth.
• Be part of a rapidly growing company that is transforming business communication across India.
• Contribute directly to projects that enhance employee capabilities and drive business success.

Job Type: Internship
Contract length: 6 months

Schedule:

• Day shift

Work Location: In person