Training and Development Intern

About MyOperator: MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast! We're looking for an enthusiastic and organized Training and Development Intern to join our growing team. This internship offers a fantastic opportunity to gain hands-on experience in various aspects of employee learning and development within a fast-paced SaaS company. You'll play a key role in ensuring our teams have the knowledge and skills they need to excel, directly contributing to our mission of building exceptional communication infrastructure. Key Responsibilities: Training Coordination: - Assist in scheduling and coordinating internal and external training sessions, workshops, and webinars. - Maintain detailed training calendars and send timely reminders to participants. - Manage and organize training records and documentation. Content Development Support: - Help in developing and refining engaging training materials, presentations, assessments, and feedback forms. - Research and recommend valuable learning resources, including videos, articles, and e-learning modules. - Support the design and curation of e-learning modules or video-based content. Learning Platform Management: - Maintain and update training databases and documentation on our Learning Management System (LMS) or internal platforms. CRM Usage & Best Practices: - Collaborate with the quality team to ensure completion of CRM-related training and adherence to best practices. - Monitor and support the team's efficient usage of our CRM system (Zoho One). What We're Looking For: - Currently pursuing or recently completed a degree in Human Resources, Business Administration, Education, or a related field. - Excellent organizational skills with a keen eye for detail. - Strong written and verbal communication abilities. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - A proactive attitude, eager to learn and contribute in a dynamic environment. - Ability to work both independently and collaboratively within a team. - Familiarity with CRM systems (like Zoho One) or Learning Management Systems (LMS) is a plus. Why Join MyOperator - Gain practical, impactful experience in training and development within a leading SaaS company. - Work closely with experienced professionals who are passionate about learning and growth. - Be part of a rapidly growing company that is transforming business communication across India. - Contribute directly to projects that enhance employee capabilities and drive business success. Job Type: Internship Contract length: 6 months Schedule: - Day shift Work Location: In person,