Ticketing Executive

Job Title: MICE Ticketing                                       Location: Gurgaon/Delhi

Company: MICEcafe Journey Pvt. Ltd                         Job Type: Full-Time

Company Description 

MICEcafe Journey Pvt. Ltd., based in Gurugram, specializes in providing personalized and bespoke travel services. With a commitment to delivering professional and value-driven travel services, we exceed ordinary expectations and offer the best travel deals to our clients. Our vast network of partnerships with airlines and local vendors ensures that we provide the best value for money travel experiences worldwide.

Job description

We are looking for a skilled MICE Ticketing Executive/Manager to oversee travel arrangements and ticketing for our MICE (Meetings, Incentives, Conferences, and Events) clients. This role involves managing the complete ticketing process for large groups, ensuring accuracy, efficiency, and seamless coordination. The ideal candidate should have experience in travel booking, exceptional organizational skills, and the ability to work with tight deadlines while delivering a high level of service.

Key Responsibilities:

* Travel Coordination: Manage and arrange flight bookings for corporate clients attending MICE events, including group bookings, changes, and cancellations, while ensuring compliance with client travel policies.

* Vendor & Airline Management: Work closely with airlines and travel partners to secure competitive fares and favourable terms for group bookings, resolving issues related to booking changes, refunds, and schedule changes.

* Documentation & Ticket Issuance: Oversee ticket issuance, reconfirmations, and necessary travel documentation (such as e-tickets, itineraries, and boarding passes) while maintaining accurate records.

* Client Communication: Act as the primary contact for clients regarding travel arrangements, providing updates and solutions to any travel-related issues before, during, and after MICE events.

* Cost Management: Ensure travel expenses align with client budgets by sourcing cost-effective routes, negotiating group fares, and identifying alternative solutions to manage costs.

* Emergency Support: Provide 24/7 support to address any travel emergencies or last-minute adjustments to ensure a smooth experience for travellers.

* Reporting & Analysis: Track and report travel costs, provide post-event analysis, and suggest improvements for future travel arrangements to optimize efficiency and cost-effectiveness.

Requirements:

* Experience: Minimum of 3 years of experience in travel booking and ticketing, preferably within the MICE or corporate travel industry.

* Education: Bachelor’s degree in Travel Management, Hospitality, Business, or a related field (or equivalent experience).

* Skills:

• Proficiency in GDS systems (such as Amadeus, Sabre, or Galileo).

• Strong organizational and multitasking abilities.

• Excellent communication and customer service skills.

• Attention to detail and ability to manage large group bookings.

• Flexibility to respond to travel emergencies outside regular hours.

* Other: Knowledge of international travel regulations, visa requirements, and best practices in corporate travel management.

Join our passionate team of Ticketing professionals and make a significant impact on the success of our clients' brands. If you are a talented and imaginative writer who thrives in a dynamic and collaborative environment, we would love to hear from you.

Company Link: www.micecafe.com

LinkedIn Link: https://www.linkedin.com/in/micecafe-journey-95b373194/

If you meet the requirements and are interested in this position, please submit your resume to us on email Id: neha.kumari@micecafe.com. We look forward to hearing from you.