Technical Writer-Software/Hardware

Must Have

• Should have an Engineering Background -
• Bachelor's/Masters in Engineering/Physics/Mathematics
• 2-8 yrs of Exp in Tech writing (can either be an SW or an HW tech writer, but must be willing to do HW Tech writing)
• Exp in DITA XML std
• Excellent verbal and written Communication Skills
  

Responsibilities

• Responsible for creating technical/user documentation and service procedures tailored for customers and service engineers.
• Drafting user manuals, upgrade procedures, factory automation manuals, online help files, and release notes to meet customer and stakeholder requirements.
  

Collaboration And Information Gathering

• Engaging with various users and technical/engineering/product staff to collect input essential for documentation creation.
• Collaborating across departments to acquire accurate and relevant technical details.
• Converting intricate technical content into readily understandable documents for technical and non-technical audiences.
  

Support And Innovation

• Testing and validating newly developed procedures and methods to ensure efficiency and accuracy.
• Improving procedural steps and incorporating fresh content whenever necessary.
  

Documentation Standards

• Adhering to industry best practices, designated templates, and styles for high-quality documentation output.
• Exploring and adopting new tools and technologies to enhance documentation quality and effectiveness.
  

Project Management Capabilities

• Managing documentation projects with clear communication of risks, tasks, and deadlines.
• Organizing review meetings, updating stakeholders, and driving resolution for documentation corrections or enhancements.
  

Professional Development

• Pursuing ongoing learning to strengthen technical proficiency related to the dedicated product environment.
• Understanding and applying advanced English communication and writing strategies tailored to diverse audiences.
  

Collaboration And Decision-making

• Displaying independence in decision-making while managing expectations of multiple stakeholders in a matrix environment.
• Streamlining consensus, setting boundaries, and driving clarity in projects with conflicting requirements and timelines.
  

Qualifications

• Bachelors/Masters in Engineering/Physics/Mathematics.
• Excellent communication skills.
• 2-8 years of prior experience with product documentation (HW service procedures) with a multinational company.
• Strong skills/proficiency in using MS Word and Oxygen XML documentation editors.
• Flexibility to adjust in work times to collaborate with remote and local teams.
  

Preferred Qualifications

• Knowledge about other industry standards, software, or tools for documentation will be a plus.
• Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders.
• Good MS Excel skills.
• Openness, flexibility, and willingness for development into a complementary role such as a trainer.
• Flexibility to travel when required for business.