8143 Technical Support Jobs - Page 45

Number of Openings SAP PS ECMS ID in sourcing stage 530202 Assignment Duration 4 months Total Yrs. of Experience 5+ Relevant Yrs. of experience 5+ Detailed JD (Roles and Responsibilities) Provide incident resolution and technical support for SAP PS modules. Execute and manage service requests related to SAP Project Systems. Perform root cause analysis and implement corrective actions. Collaborate with cross-functional teams to ensure seamless integration and performance. Maintain documentation for incidents, resolutions, and service requests. Support continuous improvement initiatives and system enhancements. Ensure compliance with SLAs and quality standards. Minimum 5 years of hands-on experience in SAP PS. Strong understanding of SAP S/4HANA architecture and functionalities. Experience in AMS environments with ticketing tools and service management. Proficiency in project structuring, WBS elements, networks, milestones, and cost planning. Ability to troubleshoot and resolve complex issues independently. Excellent communication and stakeholder management skills. Mandatory skills Experience in S/4HANA, upgrade experience, skilled in core areas of their own tracks Desired/ Secondary skills None Domain SAP PS Max Vendor Rate in Per Day (Currency in relevance to work location) 8176 INR/DAY Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Work Location given in ECMS ID HYDERABAD WFO/WFH/Hybrid WFO As per Infosys policies BG Check (Before OR After onboarding) After onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO 7 am to 5 pm IST

Key Responsibilities Contract relevant, targeted hotels on dynamic rates and inventory mainly through channel manager connectivity. Ownership and accountability for content acquisition for assigned territory. Secure and negotiate competitive rates and inventory to meet overall company sales objectives. Monitor and address hotel partner pricing and availability issues to maintain conversion and customer satisfaction. Develop and maintain regular and consistent partner contact at the property level and, when appropriate, with chain level regional managers. The Market Manager should strive to build strong relationships with all partners and have regular contact with each of them. Solicit and secure promo offers from hotel partners to support merchandising activities. Provide technical support to hotel partners and resolve operational issues. Analyze market data and supply metrics to gain in-depth understanding of hotel supply, product gaps and sales opportunities. Understand high/low occupancy periods for all assigned markets. Monitor partner sales performance and investigate trading concerns when required. Handle and resolve customer services issues Other potential work engagements as decided by the Company. Required Qualifications An undergraduate degree in a related field is preferred. 5 to 7 years of solid experience in OTA s (Online Travel Agencies), hotel sales, and/or account management within the travel industry. Preferred Skills Strong knowledge of online marketing or sales strategies within the travel sector. Proficiency in Microsoft Excel, Word, and PowerPoint at an intermediate level or higher is mandatory. Excellent analytical skills to interpret data and drive business insights. Exceptional communication, organizational, and interpersonal skills to interact effectively with stakeholders. Strong negotiation skills to secure favorable deals and partnerships. Proven ability to consistently meet or exceed targets and deadlines. Ability to work independently and take initiative in managing responsibilities. Flexibility and adaptability to handle changing priorities and travel demands. Excellent one-on-one and group communication skills for effective interactions. Strong customer service skills with a focus on delivering exceptional experiences. Strong technical ability, including operational experience with channel managers. Willingness and ability to travel up to 70% of the time to meet business needs.

About the Company : MIKO is an advanced consumer robotics innovation lab focused on the mission of Bringing Robotics and AI to every consumer home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in US, UK, and India, and a customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind & content on subscription& hardware platform for kids powered by patented technology. Website: https://in.miko.ai/ Key responsibilities: To Analyze domain specific technical or low level requirement and modification as per end customer or system requirement. Perform software testing including unit, functional and system level requirement including manual and automated Write firmware for the specific System module. Write integration Code and make push requests to the git repository. Performs code peer-review following coding guidelines and static code analysis Troubleshoots software problems of limited difficulty. Documenting technical deliverables like software specifications, design document, code commenting, test cases and test report, * Release note etc. throughout the project life cycle. Follow defined process for software Development life cycle Provide technical support to Team and contribute towards their Growth Generate Reusable Code that can be contributed towards Code bank. Get hands on with new Technologies and Skill to keep yourself updated. Expertise / Skills : Excellent programming skills in C/C++ Experience 1+ years Working experience in bare metal, RTOS, and device driver development Linux board bring up and kernel level programming skills, device driver development End to end design and architecture level experience in Embedded and IoT based products Porting open source porting experience. Knowledge of ARM based various processors and microcontrollers Excellent analytical and problem-solving skills Excellent debugging skills and hands on with the coding Object oriented fundamentals and design Reading schematics, datasheets, technical reference manual and Silicon revision sheets Using tools like Logic Analyzer, DSO/CRO, Spectrum Analyzer. Used Confluence, JIRA, GIT, SVN, bit-bucket, etc. Experience of team leadership and/or project management in multi-cultural multi-disciplined team Good to have: Understanding of Android architecture and elements like AIDL, Binder, Lifecycle, System Services, Android Framework, and AOSP Knowledge of Cloud Platforms like AWS, AZURE or Google cloud Power Management for Low Power devices

What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication , Employee Advocacy , and Employee Engagement . 11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali. International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai. Sociabble was founded by two pioneers of the Internet, Jean-Louis B nard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today. Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. The mission You ll join the Customer Success Management (CSM) team , within the Customer Success Technical Architect (CSTA) unit , which currently includes two members based in France. As the first CSTA in India, you ll integrate our SaaS solution into client environments while collaborating closely with your colleagues in France. This position focuses on: Developing a deep understanding of the platform and its features Ensuring the successful launch of new client projects by managing all technical aspects of the product s integration into client information systems Assisting Sales/Presales teams on technical topics (APIs, SSO, security, GDPR), including RFPs Establishing yourself as a technical expert and primary contact for client IT departments Providing ongoing technical support to CSMs and external stakeholders throughout the project Collaborating with the Support and Product teams, acting as a bridge between client needs and internal solutions Centralizing and documenting integration and deployment specificities across client projects This role calls for technical proficiency, independence, and a strong client-oriented mindset , fostering collaboration across CSM, Product, Legal, and Sales teams! The ideal candidate You specialize in IT Project Management with a solid technical development background You have 3 to 10 years of experience managing technical, client-facing projects, including regular calls with Enterprise clients You re comfortable working with Enterprise IT teams , understanding their technical constraints and challenges You can navigate complex, interconnected products You know one or more web languages ( HTML, CSS, JavaScript, PHP ) and are familiar with integration concepts ( SSO, APIs ) You re confident using automation tools (e.g., Power Automate) and reading technical documentation Your organizational skills and attention to detail help you manage multiple projects simultaneously You adapt your communication style to suit both technical teams and C-level audiences , thanks to strong teaching abilities You thrive on problem-solving and enjoy tailoring solutions to meet client needs You are fluent in English ; knowledge of the SaaS environment is a plus You re used to working in a multicultural environment The perfect match? You will thrive at Sociabble if You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment. You are looking for a job with strong responsibility coupled with freedom of initiative, and would like to get involved in an ambitious project. You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction with their projects. You like international, transparent environments where everyone can learn and be heard. Our perks Join an international SaaS scale-up certified as a Great Place to Work and recognized among the Best Workplaces in 2023. Enjoy benefits designed for your well-being at work: healthcare support, paid leaves , sick days, and paid leaves for family reasons . Find your perfect balance with hybrid and flexible work (#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursday. Connect with your colleagues through numerous events : afterworks, team buildings, town halls. Choose a committed company : partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. Embody our values : kindness, ambition, humility. At Sociabble, we are Bootstrappers . Recruitment Process HR Interview (45 min - video call) with Camille 1.5-hour written assessment (to complete on your own) Manager interview (1 hour - video call) with Benjamin Head of Asia interview (30 min video call) with Krusha Reference check Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! Important information before applying Permanent Position Based in Mumbai or Bangalore All your information will be kept confidential according to EEO guidelines.

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team Join our team and experience Workday! / About the team Its fun to work in a company where people truly believe in what theyre doing. At Workday, were committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and were serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. About the Role Job Description / About the Role Workday is looking for a Support Engineer specializing in Analytics with expertise in troubleshooting, performance optimization, and data analysis across Workday s analytics services , including Prism Analytics, People Analytics, Discovery Boards, and Accounting Center . The ideal candidate has a solid foundation in big-data processing, data transformation, and reporting frameworks , with the ability to diagnose and resolve complex issues by analyzing logs, performance metrics, and system integrations . This role requires hands-on experience with query performance tuning, data pipeline debugging, and structured troubleshooting methodologies to support Workday s analytics solutions. Strong data modeling, log analysis, and problem-solving skills combined with clear, effective communication are essential for success in this role. About You Key Areas of Responsibility: Provide sophisticated technical support for Workday s reporting and analytics tools , including Prism Analytics, People Analytics, Discovery Boards , and Accounting Center , focusing on performance optimization , index debugging , memory management , and system health debugging . Develop expertise in Workday analytics services to drive high-performance reporting and data analytics solutions, using Prism Analytics , People Analytics , and SQL best practices. Collaborate with clients to define business requirements and translate them into optimized reports and configurations, improving query performance , data accuracy , and system health using Prism Analytics and Discovery Boards . Troubleshoot and resolve issues related to report configurations, system performance , integrations , and memory management , including detailed analysis of logs , query performance , and data pipelines . Guide customers in building, modifying , and optimizing reports , ensuring scalability, data integrity, and alignment with business needs, especially in Prism Analytics and Accounting Center . Educate users on standard methodologies for Workday reporting , security , and data governance , emphasizing People Analytics and Discovery Boards . Collaborate cross-functionally with engineering teams to address data quality issues , security concerns , and performance optimizations across Prism Analytics and Accounting Center , with a focus on memory management and system health . Contribute to documentation, QA efforts , and the optimization of analytics tools , with a focus on SQL querying , indexing , and debugging system health issues. Participate in 24x7 global support coverage , providing timely and efficient support across time zones. Key Technical Skills & Knowledge: Bachelor s degree in Computer Science , Information Management , Statistics , Data Science , or a related field. 3+ years of experience in customer support , system performance optimization , data analysis , or similar roles, with a solid background in big data technologies and AI-driven analytics . Demonstrable experience with data platforms (e.g., Spark , Hadoop ) and working with large-scale datasets , including data pipeline design and distributed processing . Hands-on experience with advanced reporting tools and analytics solutions , including AI-powered reporting platforms and big data tools like Spark for data transformation and analysis . Strong proficiency in SQL and data querying with the ability to analyze complex data sets , optimize queries, and perform data-driven insights to enhance system performance and business processes . Demonstrated ability to gather and map business requirements to advanced analytics and application capabilities , ensuring alignment with AI-driven insights and reporting solutions . Solid understanding of data architecture , including data lakes , ETL processes , and real-time data streaming . Strong analytical skills to collect, organize, and interpret complex datasets , using AI and big data tools to drive product improvements and optimize reporting performance . Ability to deliver data-driven insights to technical and non-technical partners , presenting complex findings to end-users and executive teams in an actionable manner. Proven collaboration skills , working across teams to drive issue resolution and using AI or machine learning models to enhance system functionality and customer experience . Strong written and verbal communication skills , with experience in technical consulting , customer support , or AI/ML-driven technical roles . Self-motivated with the ability to work independently in a fast-paced environment , while using AI and big data technologies to identify and resolve issues. Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Key Responsibilities: Operations Management: Oversee the daily operations of the construction chemicals business. Ensure smooth functioning of production, inventory management, and distribution channels. Optimize production processes for cost-effectiveness, efficiency, and quality. Monitor and manage the supply chain from raw material procurement to final product delivery. Team Leadership: Lead and manage a team of managers, supervisors, and technicians involved in production, quality control, and logistics. Train, mentor, and evaluate team performance to achieve organizational objectives. Foster a collaborative and high-performance work environment. Quality Assurance: Ensure the highest standards of product quality and compliance with industry regulations and standards. Implement quality control processes and oversee testing procedures for raw materials and finished products. Address any quality issues or defects in products and ensure corrective actions are implemented. Budgeting and Cost Control: Develop and manage the operations budget, ensuring cost control and profitability. Identify areas for cost reduction while maintaining operational efficiency. Ensure effective utilization of resources, including manpower, materials, and machinery. Vendor and Supplier Management: Manage relationships with suppliers and vendors for the procurement of raw materials and chemicals. Negotiate prices, contracts, and ensure timely delivery of materials. Monitor the performance of suppliers and ensure adherence to quality and delivery standards. Safety and Compliance: Ensure all operations comply with health, safety, and environmental regulations. Implement and enforce safety protocols and guidelines in the workplace. Conduct regular safety audits and provide training to employees on safety procedures. Business Development and Client Relations: Collaborate with the sales and marketing teams to develop new business opportunities and promote construction chemicals. Build strong relationships with key clients, contractors, and industry partners. Provide technical support to clients regarding the application and usage of construction chemicals. Reporting and Documentation: Maintain detailed records of operational activities, production, inventory, and supply chain performance. Provide regular reports to senior management on the operational status, performance metrics, and key challenges. Product Innovation: Stay updated on new trends, innovations, and technologies in the construction chemicals industry. Work closely with R&D and product development teams to launch new products that meet market demand. Qualifications: Bachelors or Masters degree in Chemical Engineering , Civil Engineering , Industrial Engineering , or a related field. Minimum of 8-10 years of experience in operations management, with a focus on construction chemicals or related industries. Proven experience in leading teams, managing budgets, and optimizing operational processes. Skills and Competencies: Strong knowledge of construction chemicals , including admixtures, sealants, waterproofing compounds, and coatings. Leadership skills with the ability to manage cross-functional teams. Excellent communication and interpersonal skills to work with clients, suppliers, and internal teams. Analytical skills to identify operational bottlenecks and implement process improvements. Strong understanding of supply chain management , logistics , and inventory control . Knowledge of health, safety, and environmental regulations in the manufacturing sector. Preferred Skills: Experience in product development and technical support within the construction chemicals sector. Familiarity with ERP systems for production and inventory management. Knowledge of ISO standards and other quality certification processes. Key Skills : Production Factory Operations Site Operations Construction Chemicals Production Planning

Team Leader / Senior Specialist Facility Strengthening (Internal Staff Only) - India Health Action Trust (IHAT) Team Leader / Senior Specialist Facility Strengthening (Internal Staff Only) About IHAT: About Program: Deputy Director/Regional Director or anyone else designated by them Travel Requirements: 40% Job Summary : The Team Leader/ Senior Specialist will provide overall programmatic and operational support to RD/DD for the division allotted to her/him. He/ She will coordinate and supervise the field team to ensure to meet the program objectives and deliverables. Key Responsibilities: Activation of designated FRUs, ensure functionality of maternity OTs, blood storage units, equipment availability, gap assessments and strengthen obstetric OPDs, triage, labour rooms, PNC wards among others. Activation of NBSUs, conduct gap assessments, ensure functionality of NBSU s with adequate HR and equipment. Activation, strengthening and quality improvements of priority Primary Health centers across RMNCHN inclusive of certification. Undertake activation of delivery points and facility strengthening interventions that include training and mentoring of FRUs / and other high load delivery points. Strengthen interventions on sick newborn care inclusive of NBSUs and SNCUs. Strengthening oversight and ensuring efficient service delivery across the entire RMNCH+N and Routine Immunization program spectrum. Ensure accurate and timely reporting on HMIS, PMSMA portal, MaNTra, FBNC portal, and other data collection platform for informed decision-making, while strengthening data quality through regular review and addressing UPKSK exception reports. Support EDL availability and management through DVDMS across all relevant facilities and CiVHSND. This includes escalating any issues related to DVDMS and EDL stock issues as identified. Establish and strengthen digital health initiatives namely E-Kavach and e-sushrut among others. Support rollout of all trainings across cadres that include: LSAS/ EmOC/ USG doctors, SBA/ NSSK/ DAKSH/ DAKSHATA/ NBSU/ CPAP, Staff Nurses (Induction) Be responsible in terms of administrative and functional reporting of the reporting teams and provide technical handholding to their respective teams. Essential experience: 5-7 years of relevant experience at the division, district and/or state level in working on RMNCH or related program. MBBS/BDS/BAMS/BHMS with a Master s degree in public health or a related field is required. PhD in public health or a related field. Knowledge in use of digital applications will be preferred Key Competencies: In-depth understanding of RMNCH concepts and the Indian Public Healthcare system Strong programmatic, coordination and communication skills Ability to work effectively with government officials and other stakeholders Analytical skills and proficiency in data interpretation Experience in capacity building and providing technical assistance Proficiency in using MS Office and various health program-related IT applications How To Apply : Interested candidates should submit their applications by clicking the Apply Now button provided on this page. Only a complete application submitted through the online portal before the closing date will be considered. IHAT provides a safe working environment for all its employees; follows the principle of equal opportunity and encourages women applicants. Physically challenged with required skills /knowledge and willing to travel are also encouraged to apply. We will be following a systematic selection process to fill this position based on experience, competency and suitability. Shortlisting for the posts will take place soon after the closing date. Only shortlisted candidates will be invited for an interview. Unfortunately, we can only contact applicants who have been shortlisted for the interview. If you have not heard from us within 6 weeks of the closing date, please assume that the current IHAT positions are unable to accommodate you at the moment. It is also not possible for us to provide you with specific feedback because of the volume of applications we receive. IHAT does not charge any application, processing, training, interviewing, testing, or other fees in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 7+ years experience in global network support team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Knowledge on Python, Ansible, Stackstorm is a plus Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company s security team Liaise with vendors and other IT personnel for problem resolution Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in rotational weekend shifts OR on-call and provide after-hours support. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Provide expert technical support and solve complex problems Provide training to end-users and other team members as needed Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About the team The Network Support Team, part of the Technology Services Group (TSG), is committed to maintaining and enhancing the reliability and efficiency of our enterprise network infrastructure. We are currently looking for a skilled and motivated Network Support Engineer to become an integral part of our global team. This position is crucial for supporting our network operations and improving the resolution time for network-related incidents. As a vital member of the Network Support Team, you will play a key role in the maintenance and optimization of our network systems. Your expertise will help ensure seamless connectivity, high performance, and overall reliability within our organization. We emphasize a proactive approach to network management, enabling us to quickly identify and resolve issues, thereby minimizing service disruptions

Senior Service Desk Analyst2 Prioritize and manage escalated tickets, coordinating with relevant teams to resolve critical issues promptly.Diagnose and resolve intricate technical issues across hardware, software, network, and applications, often requiring in-depth knowledge of system architecture and functionality.Create and maintain comprehensive documentation on common issues and solutions, ensuring knowledge transfer within the team.Analyze incident data to identify recurring issues, proactively address potential problems, and suggest system improvements.Provide excellent customer service to end users, clearly explaining technical issues and solutions in a user-friendly manner.Assist in the implementation of new technologies, providing user training and support during transition periods. Generate reports on service desk performance, identifying areas for improvement and presenting findings to stakeholders. Required Skills: At least 3 to 5 years of experience in IT industry.Bachelors degree in computer sciences or engineering or an associated degree is preferredExperience working in a similar role as either IT support or on a service desk/help desk is valuedStrong analytical and problem-solving skillsStrong customer service skillsPrevious hands-on experienceAbility to troubleshoot user-level-related network issuesGood management skillsIs a good communicator and team playerFlexible and adaptable

Service Desk Analyst3 Key Responsibilities:Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis.Provide solutions to common issues by offering guidance, performing basic configuration changes, or applying known workarounds.Identify complex issues beyond their expertise and escalate to appropriate technical teams for further support.Maintain detailed records of incidents, resolutions, and user interactions within the ticketing system.Contribute to and utilize the knowledge base by documenting solutions to frequently encountered problems.Identify trends and patterns in support requests to proactively address potential issues and suggest improvements. Required Skills: Bachelor's degree in computer science, information systems, or similar.At least 2 to 3 years of experience in the IT industry.Strong understanding of operating systems, network protocols, common applications, and hardware troubleshooting.Excellent Communication Skills - Ability to clearly explain technical concepts to non-technical users and effectively communicate with customers via phone and email.Problem-solving Skills-Analytical approach to identify root causes of issues and develop effective solutions.Commitment to providing a positive user experience and maintaining a professional demeanor.Accurate documentation of issues and resolutions within the ticketing system.

Workday Integration4 Job TitleTechnical:Position Overview:We are seeking talented Technical consultants to join our team and drive the implementation of Workday solutions for our diverse clientele. In this role, you will collaborate with cross-functional teams to design, develop, and deploy integrations that seamlessly connect Workday with various third-party systems, ensuring a smooth flow of data and optimising system performance. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional results.Key Responsibilities:* Design, build, and configure applications to meet business process and application requirements* Experience building and debugging custom reports, EIBs, connectors, document transforms, XSLT, calculated fields, BIRT, and Workday studio.* Experience collaborating with Integration resources in a highly integrated system landscape.* Conduct unit and Integration testing and regression testing.* Work closely with the onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.* Strong experience with Workday project implementations and Workday integrations platform including integrations with ERP and third-party applications.* Hands-on experience with the configuration of new and existing Workday features including userQualifications:* Bachelor's degree in Computer Science, Information Technology, or related field.* Minimum of 4 years of experience, with proficiency in Workday* Solid understanding of Workday architecture, including business process framework and data model.* Strong analytical skills and attention to detail, with the ability to troubleshoot complex issues and implement effective solutions.* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.* Workday Integration certification(s) preferredJoin us in our mission to revolutionise the way businesses operate with Workday solutions. If you are a motivated self-starter with a passion for innovation and a commitment to excellence, we want to hear from you. Apply now to take the next step in your career journey!

Lead-Infrastructure Monitoring Analyst0 Infrastructure monitoring Analyst Description JOB PURPOSE Deliver the monitoring platform as a service (troubleshoot, maintain). Establish clear, well-defined monitoring standards across all service delivery teams. Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments. 24x7 monitoring of Infrastructure. Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Create a Single Pane of Glass monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data. Skills Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance. Intermediate understanding of the Compute & Network infrastructure Alert and event troubleshooting knowledge. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 2-3 years of experience in IT infrastructure Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.

Workday Integration2 Job TitleTechnical:Position Overview:We are seeking talented Technical consultants to join our team and drive the implementation of Workday solutions for our diverse clientele. In this role, you will collaborate with cross-functional teams to design, develop, and deploy integrations that seamlessly connect Workday with various third-party systems, ensuring a smooth flow of data and optimising system performance. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional results.Key Responsibilities:* Design, build, and configure applications to meet business process and application requirements* Experience building and debugging custom reports, EIBs, connectors, document transforms, XSLT, calculated fields, BIRT, and Workday studio.* Experience collaborating with Integration resources in a highly integrated system landscape.* Conduct unit and Integration testing and regression testing.* Work closely with the onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.* Strong experience with Workday project implementations and Workday integrations platform including integrations with ERP and third-party applications.* Hands-on experience with the configuration of new and existing Workday features including userQualifications:* Bachelor's degree in Computer Science, Information Technology, or related field.* Minimum of 4 years of experience, with proficiency in Workday* Solid understanding of Workday architecture, including business process framework and data model.* Strong analytical skills and attention to detail, with the ability to troubleshoot complex issues and implement effective solutions.* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.* Workday Integration certification(s) preferredJoin us in our mission to revolutionise the way businesses operate with Workday solutions. If you are a motivated self-starter with a passion for innovation and a commitment to excellence, we want to hear from you. Apply now to take the next step in your career journey!

Infrastructure Monitoring Analyst0 Infrastructure monitoring Analyst Description JOB PURPOSE Deliver the monitoring platform as a service (troubleshoot, maintain). Establish clear, well-defined monitoring standards across all service delivery teams. Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments. 24x7 monitoring of Infrastructure. Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Create a Single Pane of Glass monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data. Skills Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance. Intermediate understanding of the Compute & Network infrastructure Alert and event troubleshooting knowledge. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 2-3 years of experience in IT infrastructure Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.

Systems Engineer1 What You Will Do Bring 5+ years of hands-on SaaS applications administration experience Have experience with renewal processes, ideally in a SaaS environment Demonstrate excellent analytical, problem-solving, and operational skills to evolve the application strategy based on research, data, and industry trends Drive technical and operational excellence, pushing innovation with security, reliability, and quality Have a willingness to self-train on new technologies Be organized, driven, diligent and creative Work with geographically remote teams and business partners What You Will Need Manage system configurations for multiple SaaS applications. Some systems/ apps you may be using and supportingGoogle Workspace, Box, Slack, Zoom, diagramming software (e.g. Lucidchart, Mural), creative software (Adobe, Figma, etc.), SurveyMonkey. Influence the experience of applications used by thousands of client employees as they do critical work Identify ways to cut SaaS spend from redundant applications and inactive users to increase efficiencies Serve as a point of contact and subject-matter expert on applications configurations and integrations, licensing details, current usage statistics Be aware of user bases and their most common use cases and needs within the application to help drive and execute decisions on what applications team should invest in, maintain as-is, replace, or retire Partner with Security team to identify the risks associated with business applications and add the controls necessary to mitigate the risks Identify automation and optimization opportunities across the application lifecycle management Collaborate with Operations team to troubleshoot escalated issues Develop and document standards for the administration of the applications Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team Well Be Super Excited If You Have Jira and Confluence experience including working on EPICs, stories and tasks. ServiceNow experience

Lead specialist1 Introduction We are seeking an experienced Oracle Analytics Implementation Specialist to join our dynamic team. The ideal candidate will have a proven track record in implementing NetSuite Analytics Warehouse and Oracle Fusion Analytics Warehouse solutions, as well as extensive experience with Oracle Analytics Cloud and Oracle Autonomous Data Warehouse. This role requires a deep understanding of Oracles analytics and data warehousing solutions to drive business intelligence initiatives effectively. Key Responsibilities Design and implement NetSuite Analytics Warehouse and Oracle Fusion Analytics Warehouse solutions tailored to meet business needs. Configure and manage Oracle Analytics Cloud environments, ensuring optimal performance and scalability. Work with Oracle Autonomous Data Warehouse to develop, optimize, and maintain data management and analytics solutions. Work on NSAW and FAW customization Collaborate with cross-functional teams to integrate various data sources with Oracle analytics platforms. Lead the migration of data from legacy systems to Oracle solutions, ensuring data integrity and minimal disruption to business operations. Conduct training sessions and workshops for end-users on the use of Oracle analytics tools and dashboards. Continuously assess and upgrade implemented solutions to leverage new Oracle features and technologies for enhanced analytics capabilities. Provide technical support and guidance on Oracle analytics best practices, performance tuning, and troubleshooting. Qualifications Minimum of 5 years of experience in Oracle analytics implementations, including direct experience with NetSuite Analytics Warehouse and Oracle Fusion Analytics Warehouse. Strong understanding of Oracle Analytics Cloud and Oracle Autonomous Data Warehouse. Demonstrated ability to design and implement complex data warehousing solutions. Excellent problem-solving skills and the ability to work collaboratively in a team environment. Strong communication and interpersonal skills, with an ability to convey technical information to non-technical stakeholders. Preferred Skills: Oracle certification in Analytics, Data Warehousing, or related fields. Experience with SQL, PL/SQL, and other relevant data manipulation languages. Knowledge of additional BI tools and software is a plus. Knowledge on Sales and QTC dashboard

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities: Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problemsAct as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwideAnswer incoming customer phone calls and e-mail while providing superior customer serviceResponsible for the ownership of incident creation, resolution and closureUtilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requestsActively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solutionDocument all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issueUtilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Good verbal and written communications skillsMust be able to enunciate clearly over the telephoneMust be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilitiesMinimum of two years practical experience in the computing industry and corporate service-desk computing environment7/365 availability is required. 24x7 shift modelGood troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networkingRequires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system Preferred Qualifications Bachelor’s degree requiredMinimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environmentCustomer service, technical training and/or industry standard certifications preferredContact Center experience will be a plus Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Hi, Greetings from Datamundi.ai! We have a requirement for a Full time contractual role - French Technical support for one of our MNC clients. Please find below Job description: Role: French Technical Support Languages : French, B2 or C1 Experience: 3+ years Timings: rotational shifts and rotational weekoffs (5 days work and 2 days weekoffs) Duration: On going (6 months under the payroll of Datamundi.ai (probation), May extend based on project progress and performance) Location: Gurgaon, Clients Office (Exact location will be confirmed post interview) Budget: 5-8 LPA (based on last CTC) Interview Process: Language interview/Manager interview/HR interview Employment: Employee of Mayflower Language Services Pvt Ltd (Datamundi.ai). Mode: Work From Office, Gurgaon Job Description: Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize French Language skills effectively. - Maintain client satisfaction through prompt and effective communication. - Troubleshoot technical issues and provide timely resolutions. - Document and escalate complex issues for further analysis. Professional & Technical Skills: - Must To Have Skills: - Proficiency in Service Desk Management, Service Desk Voice Support, French Language - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

Division Department Sub Department 1 Job Purpose Monitor and execute the packing activities in a shift by maintaining cGMP and safety norms to achieve production targets Key Accountabilities (1/6) Execute shift packing activity by managing available resources and reduces micro stoppage of machine to achieve shift target Utilise shift resources optimally to get desired production output Regulate usage of consumables in the production process at optimum level to save cost Key Accountabilities (2/6) Review documentation related to packing activity and monitor standard packing parameters as per BPR to meet regulatory requirement Review and monitor critical in-process parameters like NFD, camera challenge, RH temperature etc. Review and perform all operations as per GMP and safety norms by reviewing all processes and documents for compliance Maintain system integrity by updating online documentation Perform qualification and calibration of equipment as per schedule and update output of all activities in the system Key Accountabilities (3/6) Prepare manufacturing records and update online documentation to meet production and cGMP requirement Maintain online documentation and timely entries in BPR and supporting documents by operating SAP and CipDox Prepare new documents and update existing documents as per GMP requirement Key Accountabilities (4/6) Monitor adherence to safety guidelines in the block during a shift for packing activities to create safe working environment Monitor safety systems and ensure procedures are followed in shift and near-miss cases are reported to HSE timely Ensure availability and usage of PPEs in the shift by coordinating with HSE department Ensure compliances to safety training targets by monthly reconciling attendance records Key Accountabilities (5/6) Provide training to staff & workmen for packing activity by regular interactions with them to get quality product Provide training to staff and daily workers for packing activities and safety procedures Conduct training related to equipment handling, cGMP, documentation and unit operations Key Accountabilities (6/6) Provide new ideas and simplify processes to reduce process cycle time and achieve new targets Provide new ideas during idea sessions for better productivity with minimum cost Identify the complexities and suggest process simplification areas to achieve new target with optimum utilization of resources Reduce and simplify documentation for better accuracy and to meet ALCOA (Attributable Legible Contemporaneous Original Accurate) Major Challenges Meeting shift target due to unavailability of adequate resources. Overcome by efficient work load distribution Maintaining cGMP requirements during system downtime. Overcome by coordinating with engineering and technical support team Key Interactions (1/2) Quality assurance and control for batches release as per packing plan (Daily) Engineering for preventive maintenance and help in modification (as per need) Safety for awareness training and near miss issue (Daily) Store for daily dispensing plan and availability of packing materials (Daily basis) Key Interactions (2/2) Maintenance contractor for any machine repairs (Need Based) Dimensions (1/2) Direct Reports : 3 Achieve average volume of 200 mn (FY2015-16) Average number of BPR s handled : 200 Average number of batches in packing : 200 Average number of sales order dispatched : 80 Achieve internal OTIF more than 90% Achieve Zero reportable accidents/ incidences during packing activities Achieve 0% errors in online documentation Meet 100% compliance to SOP and Safety regulation Dimensions (2/2) Key Decisions (1/2) Resources allocation and work distribution for each shift Key Decisions (2/2) Up-gradation in facility and documents to Section Head - Packing Modification in equipment to Section Head - Packing Deviation and implementation of CAPAs Section Head - Packing Education Qualification B. Pharm. / B. Sc. (Chemistry) Relevant Work Experience 1-5 years of experience in packing with knowledge of handling of QMS activity, qualification and other related documents

Job Job TitleSenior Technical Expert-Eyecare CompanyTitan Job CategoryEyecare-SMR We are currently seeking a highly skilled and experienced Senior Technical Expert-Eyecare to join our team at Titan. As a Senior Technical Expert-Eyecare, you will play a crucial role in providing technical expertise and guidance in the field of eyecare. Responsibilities: - Serve as the go-to technical expert in eyecare, providing guidance and support to the team - Stay up-to-date with the latest advancements and trends in eyecare technology and techniques - Conduct research and analysis to identify innovative solutions and best practices in eyecare - Collaborate with cross-functional teams to develop and implement new eyecare products and services - Provide training and mentorship to junior team members, sharing your knowledge and expertise - Ensure compliance with industry regulations and standards in all eyecare activities - Participate in conferences, seminars, and workshops to expand your professional network and knowledge base : - Bachelor's degree in Optometry or a related field; Master's degree preferred - Proven experience as a Technical Expert or similar role in the eyecare industry - In-depth knowledge of eyecare technology, equipment, and procedures - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work effectively in a team environment - Detail-oriented with a focus on quality and accuracy If you are a passionate and dedicated eyecare professional with a strong technical background, we would love to hear from you. Join our team at Titan and make a significant impact in the field of eyecare. Apply now!

Job Job TitleTechnical Consultant - App Developer Company NameTitan Job TypeRegular/ Job CategoryJewellery - Digital DepartmentSystems LocationBengaluru, Karnataka, India Overview: Titan is a leading jewellery brand in India, known for its innovative designs and high-quality products. We are currently seeking a Technical Consultant - App Developer to join our Systems department and help us enhance our digital presence. The ideal candidate will have a strong background in app development and a passion for the jewellery industry. Key Responsibilities: - Develop and maintain mobile applications for Titan's digital platforms, including e-commerce website and mobile app - Collaborate with cross-functional teams to gather requirements and design user-friendly interfaces - Write clean and efficient code, troubleshoot and debug technical issues - Conduct regular testing and optimization to ensure smooth functioning of the applications - Stay updated with the latest industry trends and technologies, and make recommendations for improvement - Provide technical support and training to internal teams and external partners - Ensure compliance with data protection and security regulations Qualifications: - Bachelor's degree in Computer Science, Engineering or a related field - Minimum of 3 years of experience in app development, preferably in the e-commerce or retail industry - Proficiency in programming languages such as Java, Swift, and Objective-C - Experience with mobile app development frameworks like React Native or Flutter - Knowledge of web development languages such as HTML, CSS, and JavaScript - Familiarity with Agile development methodologies - Strong problem-solving and analytical skills - Excellent communication and teamwork abilities Additional Parameters: - Experience with jewellery or luxury retail industry is a plus - Knowledge of UI/UX design principles - Ability to work in a fast-paced and dynamic environment - Willingness to learn and adapt to new technologies - Fluency in English, both written and verbal - Willingness to travel, if required If you are passionate about app development and have a keen interest in the jewellery industry, we would love to hear from you. Join our team at Titan and be a part of our journey towards digital transformation. Work Experience Mobile App iOS Developer We are currently seeking a highly skilled and experienced Mobile App iOS Developer to join our team at Titan, a leading company in the jewellery-digital industry. As a Mobile App iOS Developer, you will be responsible for developing and maintaining high-quality mobile applications for iOS devices. Responsibilities: - Collaborate with cross-functional teams to define, design, and ship new features for our iOS applications. - Develop and maintain efficient, reusable, and reliable code. - Ensure the performance, quality, and responsiveness of applications. - Identify and fix bugs and performance bottlenecks. - Continuously discover, evaluate, and implement new technologies to maximize development efficiency. - Stay up-to-date with the latest industry trends and best practices in iOS development. : - Proven working experience in iOS app development. - Proficient in Swift and Objective-C. - Strong knowledge of iOS frameworks such as Core Data, Core Animation, etc. - Experience with offline storage, threading, and performance tuning. - Familiarity with RESTful APIs to connect iOS applications to back-end services. - Understanding of Apple's design principles and interface guidelines. - Proficient understanding of code versioning tools such as Git. - Familiarity with continuous integration. Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related field. - Solid understanding of the full mobile development life cycle. - Excellent problem-solving and analytical skills. - Strong communication and teamwork abilities. - Ability to work independently and meet project deadlines.

Job Job TitleTechnical Consultant - Mulesoft Company NameTitan Job TypeRP (Regular/) Job CategoryJewellery - Digital DepartmentSystems LocationBengaluru, Karnataka, India : Titan, a leading jewellery company, is seeking a highly skilled and experienced Technical Consultant with expertise in Mulesoft to join our Systems department in Bengaluru, Karnataka, India. As a Technical Consultant, you will be responsible for providing technical support and guidance to our digital jewellery team, ensuring the smooth functioning of our Mulesoft systems. Key Responsibilities: - Collaborate with the digital jewellery team to understand their technical requirements and provide solutions using Mulesoft - Design, develop, and implement Mulesoft integrations and APIs to support business processes - Troubleshoot and resolve any technical issues related to Mulesoft systems - Conduct regular maintenance and updates to ensure the stability and performance of Mulesoft systems - Stay updated with the latest Mulesoft technologies and provide recommendations for system improvements - Train and mentor team members on Mulesoft best practices and usage - Communicate effectively with stakeholders to gather requirements and provide updates on project progress Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience working with Mulesoft, preferably in a consultancy role - Strong understanding of Mulesoft architecture and design patterns - Experience with Mulesoft Anypoint Platform, API Manager, and CloudHub - Knowledge of web services, APIs, and integration technologies - Excellent problem-solving and analytical skills - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Experience in the jewellery industry is a plus If you are a highly motivated and skilled Technical Consultant with a passion for Mulesoft and the jewellery industry, we encourage you to apply for this exciting opportunity at Titan. We offer a competitive salary, benefits package, and a dynamic work environment. Join our team and be a part of our journey towards digital transformation in the jewellery industry. Work Experience : - Bachelor's degree in Computer Science, Engineering, or a related field. - Proven experience as a Mulesoft Developer or similar role. - Strong knowledge of Mulesoft Anypoint Platform, including Mule Runtime, DataWeave, and API Manager. - Experience with designing and developing Mulesoft integrations, APIs, and connectors. - Familiarity with RESTful and SOAP web services. - Proficient in Java and other programming languages. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. - Ability to work effectively in a fast-paced and dynamic environment.

Job The role is responsible for, \u2022 Attending calls from customer and providing on time support \u2022 Providing support by either remote / onsite visit to customer place \u2022 Troubleshooting of Electrical and Automation support system. \u2022 To plan, schedule and execute planned maintenance activities of customer machines. \u2022 Prepare and share RCA report and Lesson learnt documents with respect Breakdown and Service support. \u2022 Involvement for the supplier interaction to get the support for Materials status & rework. \u2022 Onsite Electrical & Control Engineering support and modification activities. \u2022 New modification activity onsite understanding coordination with design team. Work Experience BE\u2013Electrical/Electronics/Instrumentation engineering with 3-4 years of experience in automation Programming Field

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OFC,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures To contribute in Technical Incident Reports for major network incidents and problems Excellent knowledge of communication standards and OSI/commercial protocols Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage, Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T Rancher Kubernetes/Container/Dockers Juniper Contrail Ciena BluePlanet Network Automation development with Python, RedHat Ansible, PERL, Shell TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP) Hardware: University degree or equivalent experience (Computer or Telecommunications or Networking) 3-5 years technical support experience in any telecom platform / environment Excellent Analytical and trouble-shooting skills Good understanding of Telecom Service providers Virtualization, Networks and ServicesDell Switch & Servers CISCO Routers, Juniper MX Routers & QFX Switches Hosted Wholesale OINIS

Full Time position Location : In office Roles & Responsibility : • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2 - 6 years of experience in customer service operation process Educational Qualification • A graduate in any discipline Shift Timings : • 2 p.m. to 11 p.m Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes