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Customer Success Technical Architect

Customer Success Technical Architect

Sociabble

11 - 16 years

13 - 17 Lacs

Mumbai

Posted:4 days ago| Platform:

Apply

Skills Required

Technical Architect SAAS Employee engagement Javascript PHP Healthcare HTML Silicon Technical support Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication , Employee Advocacy , and Employee Engagement .

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis B nard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

The mission

You ll join the

Customer Success Management (CSM) team

, within the

Customer Success Technical Architect (CSTA) unit

, which currently includes two members based in France.

As the

first CSTA

in India, you ll integrate our SaaS solution into client environments while collaborating closely with your colleagues in France.

This position focuses on:

Developing a deep understanding of the platform and its features
Ensuring the
successful launch of new client projects
by managing all technical aspects of the
product s integration into client information systems
Assisting
Sales/Presales
teams on
technical topics
(APIs, SSO, security, GDPR), including RFPs
Establishing yourself as a
technical expert
and
primary contact for client IT departments
Providing ongoing
technical support
to CSMs and external stakeholders throughout the project
Collaborating with the
Support
and
Product
teams, acting as a bridge between client needs and internal solutions
Centralizing and documenting integration and deployment specificities across client projects

This role calls for

technical proficiency, independence, and a strong client-oriented mindset

, fostering collaboration across CSM, Product, Legal, and Sales teams!

The ideal candidate

You specialize in
IT Project Management
with a solid technical development background
You have
3 to 10 years of experience
managing technical, client-facing projects, including regular calls with Enterprise clients
You re comfortable working with
Enterprise IT teams
, understanding their technical constraints and challenges
You can
navigate complex, interconnected products
You know one or more web languages (
HTML, CSS, JavaScript, PHP
) and are familiar with integration concepts (
SSO, APIs
)
You re confident using
automation tools
(e.g., Power Automate) and reading technical documentation
Your
organizational skills and attention to detail
help you manage multiple projects simultaneously
You adapt your communication style to suit both
technical teams and C-level audiences
, thanks to strong teaching abilities
You thrive on
problem-solving
and enjoy tailoring solutions to meet client needs
You are
fluent in English
; knowledge of the SaaS environment is a plus
You re used to working in a
multicultural environment

The perfect match?

You will thrive at Sociabble if

You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
You are looking for a job with strong responsibility coupled with freedom of initiative, and would like to get involved in an ambitious project.
You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction with their projects.
You like international, transparent environments where everyone can learn and be heard.

Our perks

Join an international SaaS scale-up certified as a Great Place to Work and recognized among the Best Workplaces in 2023.

Enjoy benefits

designed for your well-being at work:

healthcare

support,

paid leaves

sick days, and paid leaves for family reasons

Find your perfect balance with

hybrid and flexible work

(#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursday.

Connect with your colleagues through

numerous events

: afterworks, team buildings, town halls.

Choose a

committed company

: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our

values

: kindness, ambition, humility. At Sociabble, we are Bootstrappers .

Recruitment Process

HR Interview (45 min - video call) with Camille
1.5-hour written assessment (to complete on your own)
Manager interview (1 hour - video call) with Benjamin
Head of Asia interview (30 min video call) with Krusha
Reference check

Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!

Important information before applying

Permanent Position
Based in
Mumbai or Bangalore

All your information will be kept confidential according to EEO guidelines.

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Sociabble

Marketing Technology

Paris

51-200 Employees

17 Jobs

Key People

Thibaud Elzière

CEO
Julien de La Villéon

COO
Renaud Roussel

CFO

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Personal Settings

Customer Success Technical Architect

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

What if companies had truly informed, engaged, and influential employees?

The mission

Customer Success Management (CSM) team

Customer Success Technical Architect (CSTA) unit

first CSTA

successful launch of new client projects

product s integration into client information systems

Sales/Presales

technical topics

technical expert

primary contact for client IT departments

technical support

Support

Product

technical proficiency, independence, and a strong client-oriented mindset

The ideal candidate

IT Project Management

3 to 10 years of experience

Enterprise IT teams

navigate complex, interconnected products

HTML, CSS, JavaScript, PHP

SSO, APIs

automation tools

organizational skills and attention to detail

technical teams and C-level audiences

problem-solving

fluent in English

multicultural environment

The perfect match?

Our perks

Join an international SaaS scale-up certified as a Great Place to Work and recognized among the Best Workplaces in 2023.

Enjoy benefits

healthcare

paid leaves

sick days, and paid leaves for family reasons

hybrid and flexible work

numerous events

committed company

values

Recruitment Process

Important information before applying

Mumbai or Bangalore

More Jobs at Sociabble