Engineer - Telco Cloud B&R- Support

Job Description

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OFC,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures To contribute in Technical Incident Reports for major network incidents and problems Excellent knowledge of communication standards and OSI/commercial protocols Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage, Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T Rancher Kubernetes/Container/Dockers Juniper Contrail Ciena BluePlanet Network Automation development with Python, RedHat Ansible, PERL, Shell TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP) Hardware: University degree or equivalent experience (Computer or Telecommunications or Networking) 3-5 years technical support experience in any telecom platform / environment Excellent Analytical and trouble-shooting skills Good understanding of Telecom Service providers Virtualization, Networks and ServicesDell Switch & Servers CISCO Routers, Juniper MX Routers & QFX Switches Hosted Wholesale OINIS