French Language Experts

Job Description

Hi, Greetings from Datamundi.ai! We have a requirement for a Full time contractual role - French Technical support for one of our MNC clients. Please find below Job description: Role: French Technical Support Languages : French, B2 or C1 Experience: 3+ years Timings: rotational shifts and rotational weekoffs (5 days work and 2 days weekoffs) Duration: On going (6 months under the payroll of Datamundi.ai (probation), May extend based on project progress and performance) Location: Gurgaon, Clients Office (Exact location will be confirmed post interview) Budget: 5-8 LPA (based on last CTC) Interview Process: Language interview/Manager interview/HR interview Employment: Employee of Mayflower Language Services Pvt Ltd (Datamundi.ai). Mode: Work From Office, Gurgaon Job Description: Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize French Language skills effectively. - Maintain client satisfaction through prompt and effective communication. - Troubleshoot technical issues and provide timely resolutions. - Document and escalate complex issues for further analysis. Professional & Technical Skills: - Must To Have Skills: - Proficiency in Service Desk Management, Service Desk Voice Support, French Language - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.