8143 Technical Support Jobs - Page 43

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009296

remote typeHybrid locationsPune - EastPune - WestBangalore - North time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008244

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009295

Preinstallation, installation,audit & maintenance of equipment.Conduct customer training on CAM application. Troubleshooting/repair for technical issues, including but not limited to software installation,parts replacement & remote report generation. Required Candidate profile BE - Electronics, electrical , mechanical engineering . Should have 5 +years of exp as field service engineer. Excellent verbal & written communication . Willing to travel extensively.

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Hiring For International Technical Support 1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data. 2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge. 3. Performs callbacks/return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs. 4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one's own understanding of account / program updates and applies this in daily work. 5. Maintains ownership and accountability for one's own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities. Required Candidate profile Graduate Freshers candidate with good communication skills Work Experience: 1 Year experience customer service voice role Excellent communication in English. Comfortable with graveyard shifts. Perks and Benefits Shift Timing- Fixed Night Shift Salary Range- up to 38,000/- (in-hand) Working Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week Off Location : Noida Sector-135 (free pick up and drop facility will be provided within 35 Kms range.) Interested candidates can share their updated resume with: antra.rawat@telusinternational.com (7042566314)

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop C all Ambika 9110657487 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Ambika 9110657487 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Technical Support Executive Location- Bangalore/Pune Graduation (Mandatory) Min 1 year experience in Technical Support(International Voice) Working Days: 5 Days Working Night shifts CTC- Up to 4 LPA Immediate joiners Contact- 8890492756(HR Bhoomi)

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Customer Support Voice/Blended Process Gurugram location Any grad./undergrad. can apply Freshers are also welcome 5 days working 2 roster off Night shifts Both side cabs Incentives Salary- upto 26k for freshers & upto 40k for exp. Kashish-9910738003 Required Candidate profile Candidate must have excellent written & spoken communication skills Candidates must be comfortable working in any shifts from office Candidate must be an immediate joiner Face 2 Face interviews only Perks and benefits Both side cabs upto 3500 miv Incentives

We currently have a career opportunity for an Lead Technical Consultant to join our team located in Perficient Office. Job Overview: As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design. Perficient is always looking for the best and brightest talent and we need you! we're a quickly-growing, global digital consulting leader, and we're transforming the world s largest enterprises and biggest brands. you'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Min Exp of 5+ years in front end development [Reactjs - 4 years and NextJS -1+ year] Designing, writing and maintenance of automated test scripts using Playwright framework, its APIs, and capabilities Strong proficiency in Reactjs and Next Js. Experience in Google Stack. Integrate and run automated tests into the CI/CD pipeline, analyzing test results, and identifying defects. Strong knowledge in JavaScript/Typescript, Git, Node.js, Playwright, any one CI/CD tool. Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver. Serve as a technical lead and mentor. Provide technical support or leadership in the development and continual improvement of service. Develop and maintain effective working relationships with team members. Demonstrate the ability to adapt and work with team members of various experience level.

We are looking for a highly capable Jr. Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions. To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users. Roles & Responsibilities: - Developing and maintaining all server-side network components. - Ensuring optimal performance of the central database and responsiveness to front-end requests. - Collaborating with front-end developers on the integration of elements. - Designing customer-facing UI and back-end services for various business processes. - Developing high-performance applications by writing testable, reusable, and efficient code. - Implementing effective security protocols, data protection measures, and storage solutions. - Running diagnostic tests, repairing defects, and providing technical support. - Recommending and implementing improvements to processes and technologies. Pre-requisites: - Bachelors degree in computer science, information science, or similar. - Extensive knowledge of JavaScript, web stacks, libraries, and frameworks. - Knowledge of front-end technologies such as HTML5 and CSS3. - Superb interpersonal, communication, and collaboration skills. - Experience with NoSQL databases like MongoDB. - Exceptional analytical and problem-solving aptitude. - Great organizational and time management skills. - Availability to resolve urgent web application issues outside of business hours.

FIS is looking to add an energetic, talented, and experienced IST Switch developer to our growing team. IST/Switch is a high-performance credit and debit processing switch for all transaction processing needs. The role of the IST Switch Developer is to provide support, analyze and code the new changes, and fix the production issues that may arise and require further investigation and resolution. What you will be doing: Design, code, test, implement, maintain and support applications software that is delivered on time and within budget. Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. Provides application software development services or technical support typically in a defined project. Develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs, documents, implements and maintains software applications. What you bring: Good experience in C/C++ Candidate should have experience between 2 - 5 Years. Good experience in Payments domain Database:- SQL/ Oracle Tools: SVN, GitHub Good experience in API Knowledge of end-to-end systems development life cycles, ie, waterfall, iterative and other modern approaches to software development Should be we'll versed in payments domain and be able to work with various ISO 8583 flavors What we offer you : An exciting opportunity be a part of World s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step

Relevant Experience (Min):-6 Years Educational Qualification:- BE / BTech (Mechanical / Production / Automotive / Design) Job Description: - The DVA Lead is responsible for Dimensional Variation Analysis, GD&T and Tolerance stack up for ongoing and new projectsJob Responsibilities:--Manage a team of engineers to create and maintain DVA simulation models repres enting the assembly process, tolerances, and CAD data used for the virtual assembly of a vehicle As we'll as supporting all dimensional engineering requirements from customer -He will be responsible for creating & reviewing reports, communicating results, issues , and recommendations to the customer Technical Skills:- - Experience in Chassis & Body Components/Interior Trim/Exterior Tri m Domains -Good working knowledge of 2D & 3D Tolerance Stack up Analysis -Good knowledge & understanding of GD&T Standard (preferr ed ASME Y14.5) -Hand on Experience in any of the variation analysis software s-Knowledge of Fixture / Tool Design, Facility and A ssembly Process preferred -Development Support for Primary Locating Points (PLP), GD&T, Craftmanship & CTQ assessments as we'll acti ve involvement toward meeting the dimensional targets and functional objectives -Provide technical support to cross functional team's -Support Optical Quality and Perceived Quality development Tool Skills: Catia V5, Teamcenter VisVSA / 3DCS Special Requireme nts: Must have led the team of engineers for generation and development of the Dimensional Variation Analysis (DVA) simulation mo del Working knowledge of GD&T & Tolerance Stack up Analysis Successful history of delivery within the automotive sector Engineering knowledge of defined component(s) / system(s) design, function, performance, production & manufacturing requirements PC Lite racy: Microsoft Project, Power Point, Excel, Word etc Soft Skills: Excellent communications skills, ability to communicate at all l evels

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Protocol Stack/Call Processing- RAN/CN engineer is one who has done one or more of the following with respect to Protocol Stack/CallP/Applications of different Radio Access Network or Core network technologies (2G/3G/4G/5G) - Design Bug Fixing/Sustenance Porting on top of Different Platforms Platforms- Mandatory to have worked on one or more of the following: Carrier Grade Middleware (User Level) Linux / CG Linux, VxWorks Technology Standard- Mandatory to have worked on one or more of the folowing: 2G/3G/4G/5G RAN or CN protocols as per 3GPP/ETSI standards, working on protocol/Call processing/OAM modules. Worked on layers from L2 and above. Tools- Mandatory to have worked on one or more of the following: GDB ClearCase Wireshark Klocworks/Purify Languages- Mandatory to have worked on one or more of the following: C/C++ Scripting(bash/perl/python/expect) Specialization-2G, 3G, 4G, 5G, VSAT-SATCOM

Job description Please connect with Shubhi- 8077758838 (Whatsapp only) Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting Walks customers through common phone hardware and software configurations to maximize service functionality Provides solutions and resolution resources for customer repair problems Interfaces with customers over the phone providing status updates and ensuring service has been restored Escalates appropriate technical issues to upper-level technical support when needed Please connect with Shubhi- 8077758838 (Whatsapp only ) Preferred candidate profile 0-5 years of experience in International Technical Support (Voice) . Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation not required Rotational shifts & Rotational week offs Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible. Please connect with Shubhi- 8077758838 (Whatsapp only ) Perks and benefits Salary ranges from 3.2 LPA to 4.99 LPA. Medicare Facilities Both side cab facilities. Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Armanino is proud to beamong the top 20 Largest Firms in the United States of Americaand one of theBest Places to Work. Armanino has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you dont check-out of life when you check-in at work. Thats why weve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP, which is located in India. Armanino India LLP is a fully owned subsidiary of Armanino (USA). Job Responsibilities Assist in migrating Bill.com clients to RAMP. Migrate QuickBooks Desktop (QBD) to QuickBooks Online (QBO). H andle console transfers during mergers. Implement and manage AssetAccountant . Oversee Ramp implementation projects. Run SEC API on a weekly ad hoc basis. Generate and review all reach reports monthly. Assist the Quality team with software access and report retrieval. P erform BOSSA-related tasks. Assign users to Keeper. Maintain connections for all Keeper users. Review and verify built reports for tasks. Export user listings from various software in our tech stack for BOSSA PowerBI . Review client status in Workday versus tech stack reports. Assist with renewals by updating project IDs. Review monthly docket charges for inactive projects. Degree in Computer Science, Software Engineering, Information Technology,or related field. Minimum of 1 year of technical support experience, or related fields Strong understanding of Bill.com, QuickBooks, and other relevant software. Excellent problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Strong communication skills and the ability to work collaboratively with various teams. Compensation and Benefits CompensationCommensurate with Industry standards Other BenefitsProvident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "Armanino is the brand name under which Armanino LLP, Armanino CPA Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

Min 6 months experience in tech support. salary upto 31000 CTC 5 days working both way cab services Rotational shifts 2 days rotational weekoff Excellent communication work from office DOJ: 07/07/2025

Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers. As a Lead Specialist Media Ops , you will leverage your position as an ad trafficker in Digital Ad Operations to meet the needs of Roundel digital businesses & Brand Category Marketing. This position is responsible for executing exceptional ad operation practices to launch digital campaigns (Ad Manager and Campaign Manager). You will focus on flawless execution, maintaining the Ad Ops standards set for Target. You will participate and enforce key business enhancements in relation to tagging, trafficking, creative rotation, dynamic capabilities, third-party verification and compliance and all other Ad Ops related functions. The ideal candidate for this role will have 1-2 years experience in Ad Operations with track record for executing a multitude of various campaign types, including both scale and complexity and should understand the digital marketing eco-system. The candidate for this role must have a data-driven approach and up-to-date with technological advancements that will make Target, first-to-market in the digital media space. You will focus on process efficiencies in order to ensure goals are consistently achieved. Ability to multi-task with an eye for detail is a must. Responsibilities: Serve as an Ad Ops Specialist, owning the set-up, management, and execution of several of our top accounts, while maintaining a high-quality standard for the Advertising Operations Work closely with different teams, like Media Strategy, Account Management, and Sales etc. Anticipate and identify issues with campaigns and ad-creative set-up, and provide troubleshooting support for trafficking issues related to creative, trafficking tags, etc. Quality Check of Media Plan set-up, and process Ad trafficking requests accurately and efficiently, including: QA of trafficking sheets (identification and remediation of issues) Upload creative files into the ad server Assign creative to appropriate placements as detailed in the trafficking sheet Implement business rules as instructed in the trafficking sheet Implementation of additional ad tracking code (e.g. verification, MOATs etc.) Generation and testing of Ad tags QA tags and trackers (identification and remediation of issues) Provide proof of performance post campaign launch. About You Possess a professional degree, preferably M.B.A/ B.Tech from a top-tier university or equivalent 1-3 years experience in digital ad operations and/or digital compliance Complete understanding and familiarity of tools in digital ecosystem (DSPs, DMPs, Ad servers, etc.) Experience in digital ad operations, account management or technical support Experience with a wide variety of creative/ad serving vendors (e.g. DCM, Sizmek, Celtra, etc.) Experience with multiple third-party verification partners such as Moat, IAS, Double Verify, White Ops Experience with various third party tag specs including brand studies, DMPs, etc. Highly self-motivated and well-organized with strong verbal and written communication skills Strong sense of urgency and demonstrates initiative High degree of professionalism and high sensitivity for confidentiality Proven ability to collaborate across teams within an organization Ability to solve problems creatively and effectively Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

Qualification BE/BTech in Mechanical Engineering or equivalent Role/Responsibilities Technical Support on Teamcenter Application, Licensing, Installation and Administration Provide technical support: Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to customers and prospects across India with good expertise on Teamcenter. o Resolve user issues, product usage queries, etc. o Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable. o Manage and review all technical activities of strategic and assigned accounts. o End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail. o Deliver answers/solutions to the customers in a timely manner. o Planning/delivering trainings, technical workshops and enablement sessions for customers and internal teams. o Deliver solution presentations to prospects, at both the end user and senior management level. o Present solutions in live demos during tradeshows and seminars. o Organize and manage technical-sales workshops/webinars. o Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction. Troubleshoot and resolve: Diagnose and troubleshoot technical problems in Teamcenter and NX software, such as installation issues, system errors, and workflow problems etc. License support: Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc. Collaborate with clients and SIEMENS: Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs. Installation & configuration: Support in the software installation, implementation, configuration, and upgrade. Issue tracking and reporting: Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer. Technical Documentation: Create technical documentation and knowledge base articles for users. Stay updated: Maintain knowledge of the latest versions, patches, and updates in Siemens NX and Teamcenter Communication: Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively. Classification: Confidential Required skills: Hands-on experience with commonly used modules of Siemens Teamcenter and good understanding of integrated NX environment. Teamcenter Software installation, license installation/configuration, customize environment setup, troubleshooting etc. Teamcenter database, web server installation and management User, roles, license management in Teamcenter Understanding of Teamcenter capabilities, including data management, BOM, and workflows etc. Good knowledge in PLM process, various TC modules Understanding of Siemens software product licenses and license administration. Ability to troubleshoot various applications and system administration related issues Exposure and knowledge of Siemens NX for CAD, CAM, and CAE modules. Strong customer service orientation and attention to detail. Should be able to resolve issues and day to day delivery timeline by self. Effectively communicate with customer and understanding requirement. Interaction with customer for technical discussions and suggesting value additions. Coordinating with Siemens team for Customer Service Request (bugs)

We are looking for a highly skilled and experienced Quality Control Analyst to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have experience in quality control, preferably in the healthcare industry. Roles and Responsibility Monitor and evaluate the quality of patient care services. Develop and implement quality control processes to ensure high standards of service delivery. Collaborate with healthcare professionals to identify areas for improvement. Analyze data and trends to identify patterns and areas for quality improvement. Develop and maintain quality control documentation and reports. Ensure compliance with regulatory requirements and industry standards. Job Bachelor's degree in any discipline; relevant certifications or training programs are an asset. Proven experience in quality control, preferably in the healthcare industry. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong attention to detail and organizational skills.

We are looking for a skilled professional to lead our service line team at Omega Healthcare Management Services Pvt. Ltd., with 10-15 years of experience in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement strategies to enhance service line operations and customer satisfaction. Lead and manage a team of professionals to achieve business objectives and goals. Collaborate with cross-functional teams to identify and resolve complex issues. Analyze market trends and competitor activity to stay ahead in the industry. Foster strong relationships with clients and stakeholders to drive business growth. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Proven track record of success in managing service lines and leading high-performing teams. Strong understanding of CRM/IT enabled services/BPO industry trends and best practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze complex data and make informed decisions. Strong problem-solving and strategic thinking skills. Experience in driving process improvements and implementing change initiatives.

Looking for a skilled professional to join our team as a General Support-Lateral in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Provide exceptional customer service and support to clients through various communication channels. Manage and resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to ensure seamless delivery of services and products. Develop and maintain thorough knowledge of company policies, procedures, and products. Identify and escalate potential issues or trends to senior management. Analyze customer feedback and suggest improvements to processes and procedures. Job Minimum 2 years of experience in a similar role, preferably in a BPO or IT enabled services environment. Strong problem-solving skills and the ability to think critically and creatively. Excellent communication and interpersonal skills are required to work effectively with diverse groups. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines. Strong analytical and organizational skills with attention to detail and accuracy. Experience working with CRM software and other technology platforms is an asset.

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 1-4 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 1 year of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 2 years of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.