Systems Engineer

Job Description

Systems Engineer1 What You Will Do Bring 5+ years of hands-on SaaS applications administration experience Have experience with renewal processes, ideally in a SaaS environment Demonstrate excellent analytical, problem-solving, and operational skills to evolve the application strategy based on research, data, and industry trends Drive technical and operational excellence, pushing innovation with security, reliability, and quality Have a willingness to self-train on new technologies Be organized, driven, diligent and creative Work with geographically remote teams and business partners What You Will Need Manage system configurations for multiple SaaS applications. Some systems/ apps you may be using and supportingGoogle Workspace, Box, Slack, Zoom, diagramming software (e.g. Lucidchart, Mural), creative software (Adobe, Figma, etc.), SurveyMonkey. Influence the experience of applications used by thousands of client employees as they do critical work Identify ways to cut SaaS spend from redundant applications and inactive users to increase efficiencies Serve as a point of contact and subject-matter expert on applications configurations and integrations, licensing details, current usage statistics Be aware of user bases and their most common use cases and needs within the application to help drive and execute decisions on what applications team should invest in, maintain as-is, replace, or retire Partner with Security team to identify the risks associated with business applications and add the controls necessary to mitigate the risks Identify automation and optimization opportunities across the application lifecycle management Collaborate with Operations team to troubleshoot escalated issues Develop and document standards for the administration of the applications Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team Well Be Super Excited If You Have Jira and Confluence experience including working on EPICs, stories and tasks. ServiceNow experience