7976 Technical Support Jobs - Page 46

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Micro Focus Operations Manager i Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus Operations Manager i.- Strong analytical and problem-solving skills.- Experience with incident management and resolution processes.- Familiarity with application monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Micro Focus Operations Manager i.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

skilled Application Lab Man to lead our application lab team.The successful candidate will responsible managing the operations of the lab developing execut application develop strategies collaborate with cross-functional teams drive business growth. Required Candidate profile instrumentation ind includ ingtrends ,technologie market dynamics certificationlab manag qualitycontrol, related fields CLIA,CAP business operation including budgeting,forecastingstrategic planning

What youll tackle Serve as the main point of contact for client inquiries, requests, and issue resolution. Develop and maintain strong, long-lasting relationships with new and existing clients. Understand client needs and business objectives to effectively manage expectations and deliverables. Onboard new clients, providing them with comprehensive information about our products and services. Coordinate with internal teams (e.g., technical support, sales, product development) to ensure client requirements are addressed promptly and effectively. Proactively communicate updates, new features, and relevant information to clients. Gather client feedback and insights to share with internal teams for product and service improvement. Monitor client satisfaction and implement strategies to enhance their experience and retention. Assist in preparing client reports, presentations, and meeting materials. Identify opportunities for upselling or cross-selling GrowthClubs automation solutions. Nice-to-have Familiarity with automation, AI, or SaaS products. Experience in handling escalations and managing challenging client situations. Basic understanding of marketing and business workflows. Experience in creating and delivering client presentations.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities Administration & Support Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services. Manage user accounts, permissions, and access control, including conditional access policies. Implement and enforce M365 security policies. Provide technical support and training to end-users. Scripting & Automation Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency. Utilize M365 APIs for advanced scripting and integration with other systems. Monitor system performance and manage updates through automated processes. ITIL Process Adherence Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals. Ensure data backup and disaster recovery plans are in place and regularly tested. Maintain documentation of configurations, processes, and procedures. Security Compliance Ensure compliance with organizational security policies and industry regulations. Conduct regular security assessments and audits. Implement data loss prevention (DLP) and information protection measures. Tracking & Notification Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates. Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues. Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly. Perform proactive maintenance according to the latest Microsoft and industry guidance. Collaboration & Communication Work closely with other IT teams to ensure seamless integration and support of M365 services. Communicate effectively with stakeholders to understand requirements and provide solutions. Participate in cross-functional projects and initiatives. Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Extensive knowledge of Microsoft 365 services and administration Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Ability to identify and implement process improvements. Experience, Education, and Certifications Proven experience as an M365 Administrator or similar role. Extensive knowledge of Microsoft 365 services and administration. Proficiency in PowerShell scripting and experience with M365 APIs. Strong understanding of ITIL processes and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are hiring Technical Support Executives for international voice process (UK shift). Candidates must have excellent communication skills in English with prior experience in international technical/customer support voice processes min. 1 years. Required Candidate profile 12th Pass required Excellent verbal communication skills in English Experience in international voice processes Preferred experience in technical voice support Ability to work in UK shift timings

Role Overview: BlitzenX Solutions is looking for a highly organized and proactive IT Resource Manager to oversee IT resource planning, project allocation, and operational efficiency. Reporting to the Vice President , this individual will play a critical role in managing IT staff assignments, optimizing resource utilization, and ensuring seamless project execution. This role requires strong expertise in IT resource planning, project management, and operational administration , along with excellent problem-solving and communication skills. Key Responsibilities: IT Resource & Project Management Plan, manage, and execute IT projects using Agile and Scrum methodologies . Conduct daily Scrum meetings, sprint planning, and retrospectives to ensure project progress. Monitor project timelines, budgets, and deliverables to align with client requirements. Collaborate with sales, recruitment, and client teams to allocate resources efficiently. Bench Resource Management Strategically manage bench resources to minimize idle time and optimize productivity. Ensure timely allocation of bench resources to active client projects. Maintain real-time dashboards for resource availability and utilization tracking. Knowledge & IT Operations Management Develop and maintain a centralized Knowledge Management System (KMS) for IT processes and documentation. Oversee IT technical support coordination, ensuring quick resolution of hardware, software, and network issues. Ensure adherence to IT security protocols, compliance standards, and best practices . Reporting & Analytics Generate real-time reports on resource allocation, project performance, and client satisfaction . Use tools like Power BI and Excel for data analysis and visualization. Provide performance insights and recommendations to senior leadership. Recruitment & Client Engagement Work closely with recruitment teams to fulfill IT staffing needs for client projects. Build and maintain strong client relationships, ensuring resource alignment with project goals. Negotiate terms and finalize resource deployment contracts. Administrative Responsibilities Oversee timesheet tracking, approval, and reporting , ensuring payroll accuracy. Manage IT vendor relationships, procurement, and inventory for hardware/software needs. Facilitate employee onboarding, training programs, and policy compliance . Required Skills & Qualifications: Core IT Competencies Strong expertise in IT resource planning, allocation, and project execution . Hands-on experience with Agile/Scrum methodologies and tools like JIRA, Trello, MS Project . Proficiency in Power BI, Excel , and other reporting tools for analytics and insights. Technical & Soft Skills Familiarity with IT project lifecycle management and staffing best practices . Strong problem-solving, stakeholder management, and decision-making abilities. Excellent communication, organization, and multitasking skills. Qualifications Bachelors degree in Information Technology, Business Administration, or a related field . 5+ years of experience in IT resource management, project management, or similar roles . Certifications in Agile, Scrum, or PMP are a plus. What We Offer: Competitive salary and benefits. Professional growth opportunities in a fast-paced IT environment. Collaborative workplace culture with exposure to diverse challenges. If you are a dynamic and results-driven IT professional looking to make an impact, join BlitzenX Solutions and be part of our growth journey! ",

Job Summary: Were seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

About You You re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. Youre energized by the evolving threat landscape in email and SaaS security, and you re excited to support a platform that uses behavioral AI to stop the attacks others miss. Youre equal parts communicator, troubleshooter, and customer champion committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal s Cloud Email Security, AI Security Agents, and Saas Security. Own and resolve inbound support tickets including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-UC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional developmentAt DTCC, we are at the forefront of innovation in the financial markets. Were committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The role involves developing and maintaining control functions for GTR application. This role is also expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary Your Primary Responsibilities: Developing Python based control functions and maintaining it. Developing Data model for various applications based on snowflake database Working in streams, streamlit in Snowflake for GUI based developments Work with support teams like EAS GTR for resolving Production & PSE related incidents Qualifications: Minimum of 6 years of related experience Bachelors degree preferred or equivalent experience Talents Needed for Success: 5+ Years of Active Development Experience/ Expertise in Python Based Applications Experience in ticket tracking tools like ServiceNOW (SNOW),Jira etc. Database and PL/SQL skills (snowflake preferred) is a plus. Experience in Bitbucket and Jenkin tools. Experience with Messaging, ETL or Reporting tools is a plus. Familiarity with Agile development methodology. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional developmentAt DTCC, we are at the forefront of innovation in the financial markets. Were committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The role involves developing and maintaining control functions for GTR application. This role is also expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary Your Primary Responsibilities: Developing Python based control functions and maintaining it. Developing Data model for various applications based on snowflake database Working in streams, streamlit in Snowflake for GUI based developments Work with support teams like EAS GTR for resolving Production & PSE related incidents Qualifications: Minimum of 6 years of related experience Bachelors degree preferred or equivalent experience Talents Needed for Success: 5+ Years of Active Development Experience/ Expertise in Python Based Applications Experience in ticket tracking tools like ServiceNOW (SNOW),Jira etc. Database and PL/SQL skills (snowflake preferred) is a plus. Experience in Bitbucket and Jenkin tools. Experience with Messaging, ETL or Reporting tools is a plus. Familiarity with Agile development methodology. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description Your job duties include the following tasks and responsibilities: Conducting technical analysis of Microsoft Dynamics 365 Sales, Customer Services, Field Service, Marketing and Power Platform Apps (collectively known as D365 ). Developing business solutions within D365 and Power Platform by performing technical configuration including, but not limited to, power automates, canvas apps, power pages workflows, security roles, batch jobs, data migration and import jobs and other related tasks. Developing plugins, custom workflows/actions for customizations in D365 that is in line with recommended best practices. Configuring D365 Reports & Dashboards for required enhancements. Writing technical design documents for customizations, reports, integrations, and data mapping. Performing Data mapping, data import/migration from/to D365. Performing solution deployments. Performing integration between D365 and other systems. Conducting training on technical areas of D365 including security, integrations, data imports, report and dashboard configuration, user setup. Conducting Build Verification Testing ( BVT ) once a release is made to validate the release. Providing technical support for D365 and associated technologies including performing root cause analysis and documenting the resolution on the portal. Writing 1-2 D365 Technical blog articles per year on the Unify Dots blog. Performing other related duties. Qualifications Bachelor s Degree. Minimum of 3 years of Microsoft Dynamics 365 CRM experience. Knowledge of D365 apps/modules and Power Platform Fundamentals, its components, and services. Hands on CRM impl

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities Administration & Support Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services. Manage user accounts, permissions, and access control, including conditional access policies. Implement and enforce M365 security policies. Provide technical support and training to end-users. Scripting & Automation Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency. Utilize M365 APIs for advanced scripting and integration with other systems. Monitor system performance and manage updates through automated processes. ITIL Process Adherence Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals. Ensure data backup and disaster recovery plans are in place and regularly tested. Maintain documentation of configurations, processes, and procedures. Security Compliance Ensure compliance with organizational security policies and industry regulations. Conduct regular security assessments and audits. Implement data loss prevention (DLP) and information protection measures. Tracking & Notification Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates. Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues. Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly. Perform proactive maintenance according to the latest Microsoft and industry guidance. Collaboration & Communication Work closely with other IT teams to ensure seamless integration and support of M365 services. Communicate effectively with stakeholders to understand requirements and provide solutions. Participate in cross-functional projects and initiatives. Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Extensive knowledge of Microsoft 365 services and administration Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Ability to identify and implement process improvements. Experience, Education, and Certifications Proven experience as an M365 Administrator or similar role. Extensive knowledge of Microsoft 365 services and administration. Proficiency in PowerShell scripting and experience with M365 APIs. Strong understanding of ITIL processes and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Summary: We are seeking a detail-oriented and proactive RMS Specialist to manage and oversee the end-to-end ODIN/XTS trading platform processes. This includes the Beginning of Day (BOD) setup, Risk Management System (RMS) configuration, real-time monitoring, and issue resolution. The ideal candidate will ensure seamless trading operations, compliance with regulatory requirements, and optimal system performance. Key Responsibilities: 1. ODIN BOD Process: Execute and monitor the Beginning of Day (BOD) activities including system health checks, connectivity validation, and order book clearance. Ensure all trading terminals and dealer IDs are correctly initialized and functional before market open. Coordinate with IT and support teams to resolve any pre-market issues. 2. RMS (Risk Management System): Configure and maintain RMS parameters such as exposure limits, scrip-wise limits, and client-wise risk profiles. Monitor real-time risk alerts and take corrective actions to prevent breaches. Coordinate with compliance and risk teams to ensure adherence to internal and regulatory risk policies. 3. Trading Operations Support: Provide real-time support to dealers and clients using ODIN for order placement, trade execution, and issue resolution. Monitor system performance and escalate latency or connectivity issues to the technical team. Handle end-of-day (EOD) processes including trade reconciliation and reporting. 4. System Maintenance & Coordination: Liaise with vendors (e.g., FT/ODIN) for upgrades, patches, and technical support. Participate in UAT (User Acceptance Testing) for new features or system changes. Maintain documentation of processes, incidents, and resolutions. 5. Compliance & Reporting: Ensure all activities comply with SEBI and exchange regulations. Generate and submit reports related to risk, trades, and system performance as required. Requirements Key Skills & Qualifications: Bachelor s degree in finance, IT, or related field. Hands-on experience with ODIN/XTS, RMS, and trading platforms. Strong understanding of equity and derivatives markets. Excellent problem-solving and communication skills. Ability to work under pressure and manage time-sensitive tasks. Preferred Qualifications: NISM certifications (e.g., Equity Derivatives, Capital Markets). Experience with other trading platforms (e.g., NOW, NEST, Neat). Familiarity with FIX protocol and API-based trading systems.

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Karnataka-Bengaluru Schedule: Full-time Travel: No Req ID: 251774 Job Hire Type Experienced Not Applicable #BMI N/A

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 251773 Job Hire Type Experienced Not Applicable #BMI N/A

What is the job about The Sales Engineer is responsible for providing technical support to customers in the Industrial Solutions sale channel (OEM/Channel Partner and End Users) ensuring specification and correct application of Grundfos products, and effective management of the sales life cycle through use of the Customer Relationship Management (CRM) tool. Responsible for sharing knowledge and opportunities outside of the designated sales channel to drive sales and profitability across assigned areas Your main responsibilities Realize the sales target within the assigned market. Identification and development of new business with the potential to use Grundfos products and services. Provide basic technical support to dealers, and end users ensuring specification and correct application of Grundfos products. Meet facetime targets to achieve desirable results. Actively adhere to sales processes, including the management of the Customer Relationship Database (CRM) Ensure all reporting is accurate and presented within an acceptable time frame e.g. expenses. Maintain and drive Sales Excellence Any other reasonable duties as requested commensurate with the position. Your background : We imagine that you have: Bachelor s in business and/or engineering combined with at least 5 years of relevant experience from a large international company working in a similar role. Experience of working as field sales or account manager role. Use English as working language and fluent in English is a plus Frequent travel within the role must be expected Accountability Industry background - good understanding of IEM trends and production processes and networking is beneficial. Great communication skills - verbal and written. Great stakeholder management skills - across external partners and internal supporting functions. Experience working in matrix organization. Expert in working with CRM and MS office. What s in it for you Whether it s developing leadership skills or advancing your expertise even further, we ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You ll be welcomed from day one into an inclusive, trusting environment guided by six core values . In addition, your day-to-day benefits include: Annual bonuses, health insurance, parental support, internal well-being consultants and programmes Access to the modern Grundfos Academy to pursue further both personal and professional development Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly 3 Days paid off volunteer leave annually. Do you want to learn more If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com If this job sounds appealing, please send your resume and cover letter by clicking Apply . To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people We look forward to hearing from you.

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experien

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experien

We are looking for a Product Owner to join our Product Management team supporting Angles for Oracle , a key product within our ERP Reporting portfolio. Angles for Oracle helps customers unlock the value of their Oracle ERP data by making it easier to extract, transform, and deliver that data into the tools their users rely on every day. As a Product Owner, you will be responsible for understanding and translating both internal and external customer needs into clear, actionable user stories. You ll work closely with an agile team of Software and Quality Engineers, guiding the development process and ensuring we are solving real problems for our customers. This role will heavily partner with Product Managers, Technical Support, Customer Success, and Professional Services to deeply understand customer workflows, pain points, and business outcomes. The focus will be on building and shaping the backlog, prioritizing work that delivers meaningful value, and ensuring the product continues to lead the market in its ability to make Oracle data usable across systems and teams. What will you do Driving story definition and backlog prioritization for Angles for Oracle Integrate into the agile development team to drive successful product delivery and serve as the voice of the customer Collaborate with Product Managers to execute our product vision, strategy, and roadmap Work closely with Product Managers creating, reviewing, refining epics, features, stories and acceptance criteria to create and maintain a product backlog of maximum value that is aligned with product strategy Organize, refine and prioritize defects, feature requests, and enhancements with Product Managers \ Own the product backlog, balancing conflicting priorities to determine prioritization Collaborate on the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals Ensuring acceptance criteria are met with the current release and conducting sprint reviews from a business/customer perspective. Producing documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives Performing detailed product demonstrations for external and internal audiences to communicate the benefits of the solution Serving as a subject matter expert to assist with sales and support as needed How will you do it Drive & Grit - Operate in a fast-paced environment with a focus and determination to achieve high-quality results Strategic Thinker - determine opportunities and threats through a comprehensive analysis of current and future trends with the ability to see and communicate the big picture in an inspiring way Product Focus - Translate market and customer feedback into requirements, driving product delivery through an agile release process Customer Focused - passionate about creating value for our customers Cross-functional leadership - Lead and drive execution across Development, Product Management, Support, and Customer Success Are you a fit? Minimum qualifications: Proven success in product ownership or management roles Experience with agile software development practices (e.g., scrum, Kanban, Lean Agile) and tools <

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. Skillsoft is the global leader in eLearning. Trusted by the worlds leading organizations, including 65% of the Fortune 500. Our 100,000+ courses, videos and books are accessed over 100 million times every month, across more than 100 countries. At Skillsoft, we believe knowledge is the fuel for innovation and innovation is the fuel for business growth. Join us in our quest to democratize learning and help individuals unleash their edge. This role is for an Application Engineer and Senior AI Software Developer that will support internal teams and clients in the scoping, design, development, and implementation of application integration solutions, while also focusing on AI product enhancements to optimize support delivery and accelerate support case deflection. This role combines the responsibilities of an Application Engineer and a Senior Software Developer, leveraging AI technologies to improve customer interactions and service efficiency. Responsibilities: Some knowledge and experience of AI/ML software engineering Work with product owners and curators to understand requirements and guide new features Collaborate to identify new feature impacts on existing services and teams Research, prototype, and select appropriate COTS and in-house technology and design Collaborate with team to design, develop, and occasionally enhance or maintain existing systems Document designs and implementation to ensure consistency and alignment with standards Create documentation including system and sequence diagrams Create appropriate data pipelines for AI/ML Utilize and apply generative AI for products and for daily productivity Periodically explore new technologies and design patterns with proof-of-concept Occasionally present research and work to socialize and share knowledge across the organization Lead solution design initiatives to facilitate the delivery of Skillsoft s services to client audiences. Implement client application integration solutions Work closely with client account management teams to ensure customer satisfaction with integrated solutions Utilize expertise in Microsoft .NET/ASP, JSON, Java, PHP, SQL administration, MS IIS, Apache, Tomcat, and common Internet communication protocols Environment, Tools Technologies : Agile/Scrum Operating Systems - Mac, Linux Python, JavaScript, Node.js React UI/UX LLMs (OpenAI GPT-X, Claude, embedding models) Vector indexing/database, RAG, Agents APIs GraphQL, REST Docker, Kubernetes Amazon Web Services (AWS), MS Azure OpenAI SQL (Postgres RDS), NoSQL (Cassandra, Elasticsearch) Messaging - Kafka, RabbitMQ, SQS GitHub, IDE (your choice) Windows Active Directory Microsoft Office Suite applications Experience in web-based application development using common programming languages (Microsoft .NET/ASP, JSON, Java, PHP, etc.) Skills Qualifications: Post-secondary education in Information Technology or an equivalent combination of training and experience Minimum 6+ years of software engineering development experience, including 3 years in a Technical Support or Customer Service role for an e-business company, internet service provider, or software vendor Ability to design and document APIs, data models, service interactions Familiarity or experience with: React development JavaScript testing strategies - unit, integration, system system and API security techniques data privacy concerns microservices architecture vertical vs horizontal scaling Attributes for Success: Proactive, independent, adaptable, and collaborative team player Excellent analytical and troubleshooting skills Strong problem-solving and analytical skills, understanding of various data structures and algorithms Ability to design and document APIs, data models, and service interactions Customer service minded with an ownership mindset Innovative and problem-solving mindset, passionate, curious, and open to new ideas MORE ABOUT SKILLSOFT: Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge . Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets - their people - and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology Development, Digital Transformation, and Compliance. Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Job Description KPI Partners is seeking an enthusiastic and skilled Data Engineer specializing in STIBO (STEP) development to join our dynamic team. As a pivotal member of our data engineering team, you will be responsible for designing, developing, and implementing data solutions that meet the needs of our clients. This role requires a strong understanding of data management principles along with technical expertise in the STIBO STEP platform. Key Responsibilities - Design and develop data models and solutions using STIBO STEP for effective Master Data Management (MDM). - Collaborate with data architects, data analysts, and business stakeholders to gather requirements and translate them into technical specifications. - Implement and maintain ETL processes for data extraction, transformation, and loading to ensure data integrity and reliability. - Optimize data pipelines and workflows for performance and efficiency. - Monitor data quality and implement best practices for data governance. - Troubleshoot and resolve technical issues related to STIBO STEP development and data processes. - Provide technical support and guidance to team members and stakeholders regarding best practices in data management. Qualifications. - Bachelor s degree in Computer Science, Information Technology, or a related field. - Proven experience as a Data Engineer or in a similar role, with a focus on STIBO (STEP) development. - Strong understanding of Master Data Management concepts and methodologies. - Proficiency in data modeling and experience with ETL tools and data integration processes. - Familiarity with database technologies such as SQL Server, Oracle, or PostgreSQL. - Excellent problem-solving skills and the ability to work independently as well as part of a team. - Strong communication skills to effectively collaborate with technical and non-technical stakeholders. - Experience with data visualization tools is a plus. What We Offer. - Competitive salary and performance-based incentives. - Opportunity to work on innovative projects in a collaborative environment. - Professional development and training opportunities to enhance your skills. - A flexible work environment that promotes work-life balance. - A vibrant company culture that values creativity and teamwork. If you are passionate about data engineering and want to play a crucial role in shaping our clients data strategies, we would love to hear from you! Apply now to join KPI Partners in delivering impactful data solutions. KPI Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary: We are seeking a dedicated and skilled Application Support Engineer with strong SQL expertise to join our dynamic team. The ideal candidate will provide technical support, resolve application issues, and ensure seamless system performance. This role requires proficiency in SQL, including the ability to write complex queries, stored procedures, and functions. Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external clients. Investigate, troubleshoot, and resolve technical issues related to applications and databases. Develop and optimize SQL queries, stored procedures, and functions for data extraction, reporting, and troubleshooting. Collaborate with development teams to implement bug fixes, performance enhancements, and application updates. Monitor system performance, identify bottlenecks, and apply necessary optimizations. Ensure proper documentation of issues, resolutions, and updates for knowledge base maintenance. Provide training and guidance to end-users regarding application features and functionality. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology. Proven experience in SQL , including writing queries, stored procedures, functions, and performance tuning. Knowledge of database structures, normalization, and indexing strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills with the ability to interact with technical and non-technical stakeholders. Experience with incident management tools and support ticketing systems is a plus. Knowledge of .NET framework or other programming languages is an advantage.

Location: Noida Berger Tower, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets. Essential Functions / Key Areas of Responsibility Coordinate the necessary steps to come to finalized reporting and execute the ones in your control Document and improve the reporting process where possible Respond to internal customer questions with relation to the customer reports Be part of the project(s) to improve report content and automation Minimum Requirements: Skills, Experience & Education Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc. Bachelor s degree in computer science/engineering or business administration 1+ years of experience in technical support or services environment Prior experience working with data analytics Must be passionate about data and data visualization Proactive and organized individual with an attention to detail Innovative attitude, capable of learning systems and proposing change to improve processes Excellent written and oral communication skills Strong analytical approach to data review and preparation Organization and ability to multi-task in a fast-paced environment Articulate self-starter with the ability to work independently or as part of a team. Team player who is willing to do whatever it takes to contribute to the success of the team. Customer advocate Proficient Microsoft Office applications, specifically Excel and PowerPoint Knowledge of SQL, html, power query, power BI is preferred Fluent in English Prior experience working with data analytics to make improvements to policies and procedures At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Location: Noida, India In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrows possible. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets. Position Summary : The Workshop Manager reports to the Accountable Manager and is responsible for the Maintenance Operations Department activities. Specific Responsibilities Include: Perform repairs, modifications and retrofits activity including release of ARC form. Responsible for In-House Test bench maintenance activity including operational liaison with external vendors. Support the workshop for technical /product related issues; coordinate with Field Service team as needed. Responsible for the satisfactory completion and certification of all work required by contracted operators/ customers in accordance with the work specification (Work Order and approved MOE procedures) and compliance with applicable DGCA requirements, company s procedures and customer requirements. Develops and implements training programs and recurrent training using internal and/or external sources for improving technical qualifications, personnel, productivity, versatility and workmanship. Facilitate the audits inspections and respond to quality deficiencies in the area of activity for which he/she is responsible, which arise from independent quality audits. Ensuring through the workforce that the quality of workmanship in the final product is to a standard acceptable to the organization and DGCA. Responsible for the implementation of the safety policy, human factor issues and good maintenance practices. Assures availability and use of suitable tools, materials and equipment appropriate to the ratings of this maintenance organization repair station, in accordance with manufacturers, customers and THALES directives to perform the planned tasks. To record and notify any inaccurate, incomplete or ambiguous procedure, practice information or maintenance instruction contained in the maintenance data used by maintenance personnel to the author of maintenance data. Provide a common work card, Task Routing Sheet Form to be used throughout relevant parts of the organization and comply with 145.A.45 (e). Responsible for notifying the Accountable Manager whenever deficiencies emerge, which require him/her, attention in respect of finance and the acceptability of standards (Accountable Manager and Quality Manager to be officially informed of any lack of 25% of available man-hours over a calendar month). Responsible for ensuring that any work for internal workshops or external contracted / subcontracted organizations is correctly detailed in a work order/contract and that the requirements of the contract/work order are fulfilled in respect of inspection. Ensures availability of all necessary maintenance data in terms of CMM, Repair Instructions from THALES OEM. Responsible for carrying out and ensuring the competence assessment of all personnel engaged in maintenance including certifying staff, Technicians and Stores personnel. Responsible for ensuring, through the workforce under him/her control, that the quality of workmanship in the final product is to a standard acceptable to THALES and DGCA; Ensure that all work on aircraft components is carried out to the standards specified in 145.A.65 (b) Supplying necessary technical documents for customers and to ensure specified records are maintained with respect to all maintenance work carried out by the organization as per the requirements of MOE. Main Tasks & Responsibilities : 1. Engineering Competencies To innovate, improve, implement, evaluate and sustain the engineering/repair processes and capabilities To advocate engineering best practices in engineering team and workshop to improve work processes and for optimum operational efficiencies. 2. Central Engineering Liaison & Co-operations Liaise with Central Engineering for technical related matters to support repair needs. Cooperate with engineering entities on projects and Chronic unit management. 3. Technical and Means support Monitor & Escalate support effectiveness (with job prioritization) to Industrial support Manager and Industrial maintenance manager . Ensure adequate support to operations requests and ensure adequate support given for capability setup, qualification and relevant technical supports as required. New/add-on repair capability buildup and New Product Introduction Accountable on Activity setup Customer Investigation Request To lead and coordinate with repair shop and product support engineers with regards to the investigation findings and recommended corrective actions. Product repair process recovery, sustaining and improvement Support testing procedure/ documentation updating, discrepancies and issues Technical Publication Review for Product & Test Means Support piece parts issues Improve repair process, write internal work instructions to facilitate repair Perform Impact Analysis as necessary Develops the capability of BITE decoding Documentation Typo Recovery and Clarification Provide technical judgment and liaise with Central Engineering to provide solution for document, repair process and piece parts discrepancies to prevent work stoppages Demonstrate to Quality Dept. on the accuracy of the justified data for use as supplement or correction to official documents Projects: Liaise with Central Engineering for support, sharing of knowledge or innovations and Joint projects. Request or participate Joint engineering projects that will benefit all regions. Evaluate when new consumable and chemicals are introduced to workshop for usage Liaise with Central Engineering to ensure correct new chemicals/ consumable introduction Follow up with new chemical introduction process Equivalency evaluation and proving of replacement/alternative equipment Liaise with Central Engineering (as necessarily) when require additional support on the equivalency proving. Manage and maintain means and tools records. Skill & Qualification: Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent 10+ years of relevant working experience in technical support function including 3 years of maintenance experience in Avionics Component domain. Exp in Production and Repair Integration and Testing, conducts integration and test operations to guarantee the intervention in terms of quality, cost and deadline while respecting the range and the associated production/repair plan. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

The successful candidate will have 1 years Development Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science). Skills and Knowledge. Essential Technical Skills Strong Knowledge of Unix or Linux server platforms. Strong Knowledge of the Database, SQL and NOSQL An understanding of the SDLC. Experience with a disciplined approach to IT incident, problem and change management. Previous experience in Technical Support Role. Desirable Technical Skills Industry experience in Telco industries. Automation and RCA practices knowledge An understanding of Cloud native deployements,Kubernaties Essential Professional Skills (soft skills) Excellent Customer Service focus and orientation. Ability to deal with employees at all levels. Proactive, with strong work ethic. Proven ability to work on own initiative and prioritise own workload effectively. Demonstrate effective team working skills, with a can-do attitude. Excellent English communication skills (both verbal and written). Ability to effectively deal with conflict (internally and externally). Ability to work in a fast-paced environment. Has a logical approach and is a good problem Solver Able to work with ambiguity and get results.