Technical Support Executive

Job Title:

Job Type:

Experience Required:

About the Role:

Technical Support Executive

first-level technical support for

Key Responsibilities:

• Respond to user queries and provide

  first-level technical support

  for CRM via

  email, chat, or phone

• Assist with configuring and maintaining core CRM modules such as

  Leads, Contacts, Accounts, Deals, and Tasks

• Troubleshoot common user-level issues related to

  workflow automation, assignment rules, validation rules, and permission settings

• Escalate complex issues to the senior support or technical development team with appropriate documentation
• Perform regular

  data quality checks

  to ensure system accuracy and consistency
• Support onboarding of new CRM users by setting up roles, profiles, and basic training
• Create and maintain

  knowledge base articles, user guides, and FAQs

  to document recurring issues and solutions
• Monitor feature updates and enhancements released by Zoho and assist in implementing relevant changes
• Collaborate with internal teams (Sales, Marketing, AC.Mentor,Support) to gather feedback and improve the CRM experience

Required Skills & Qualifications:

• Bachelor’s degree in

  Computer Science, Information Technology, Computer Applications

  , or a related discipline
• Strong verbal and written communication skills with the ability to explain technical topics in a clear and concise manner
• Basic understanding of

  CRM platforms

  , preferably Zoho CRM (training will be provided)
• Strong analytical thinking and

  problem-solving skills

• Comfortable using

  Google Workspace (Docs, Sheets, Gmail)

  and other web-based applications
• Self-motivated, organized, and capable of managing time effectively in a remote work setup
• Must have access to a

  reliable internet connection

  and a

  personal laptop/PC

  that meets the minimum system requirements

Preferred Qualifications (Good to Have)

• Familiarity with

  Zoho CRM

  or other CRM platforms such as

  Salesforce, HubSpot, or Freshworks

• Basic understanding of business functions such as

  Sales, Marketing, and Customer Service

• Exposure to SaaS products, cloud-based platforms, or technical support functions

What We Offer:

• Competitive entry-level salary 
• Extensive

  training and mentoring

  to develop CRM expertise
• Exposure to real-world CRM administration and support scenarios
• Opportunities to grow into specialized roles such as

  Zoho CRM Administrator, Analyst, or Developer

• Flexible

  remote work environment

  with fixed working hours and a collaborative culture
• A dynamic team environment where your contributions directly support business operations