Technical Solution Specialist

Years of experience: 1 - 3 years

Job Summary:

We are looking for a highly skilled Technical Solution Specialist to provide technical support to our customers. The ideal candidate should have strong technical skills and experience troubleshooting complex software and hardware issues. You will be responsible for resolving technical issues, answering customer inquiries, and providing technical support to our clients.

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software.
• Collaborate with cross-functional teams to identify and resolve customer issues
• Document customer interactions and technical solutions in our ticketing system
• Participate in product testing and provide feedback to the development team
• Stay up-to-date with new technologies, products, and features

Required skills:

• Bachelor's degree in Computer Science, Engineering or a related field
• Proven experience as a Technical Support Engineer or similar role
• Aptitude to acquire deeper product knowledge
• Strong problem-solving skills and attention to detail
• Data Model and Entity Relationship
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Familiarity with helpdesk software, ticketing systems, and remote desktop tools
• Familiarity with Excel functions and formulas. (Must Have)
• Experience with APIs
• Familiarity with scripting languages is a plus

Years of experience: 1 - 3 years