Technical Solution Specialist

IT Full-Time Job ID: DGC00614 Chennai, Tamil Nadu 1-3 Yrs ₹1.5 - ₹04 Yearly Job description Onboard new customers and the end-users to first value after-sales Become a product expert and guide the customers with their implementation Listen and Respond to customers needs and concerns through chat/email/calls Proactive/Reactive support Escalate product issues and concerns and provide answers or solutions as needed Document and update customer records based on interactions Grow user adoption Grow customer lifetime value Go the extra mile to engage customers Monitor and prioritize accounts and proactively engage with customers at risk Follow up and complete the contract renewals Upsell to the existing customer Flexible to work across shifts Required Skills: Problem-Solving Aptitude to acquire deeper Product Knowledge Excellent communication skills Data Model Multi-tasking when required and prioritize Database basics Entity Relationship Excel formulas Identify the opportunities within assigned accounts Good to have : Basic Scripting APIs Experience in SaaS is an added advantage