Technical Program Manager

Job Description

Role Summary : We’re looking for a proactive and driven Technical Program Manager (TPM ) to join our dynamic customer delivery team in Bangalore. In this pivotal role, you’ll a) participate in solutioning during presales b) own delivery of multiple projects during implementation c) maintain post product support of assigned customers and d) look at avenues to add value/expand solutions in customer portfolio. If you thrive in a fast-paced environment and are excited to be part of the GenAI transformation, this is your opportunity to shine. Key Responsibilities ● Program Delivery : ○ define and document detailed project plans and requirements ○ own technical design, architecture, and implementations for successful project delivery ○ coordinate deployment, testing and successful rollout of customer solutions ○ point of contact for customer during the project lifecycle (earn customer trust) ○ status reporting & tracking ● Pre-Sales solutioning : Participate in solutioning during pre-sales. Be an expert in AI agents (demo, solution discovery) ● Post Go Live support : coordinate resolution & RCA of post-go Live issues within agreed SLAs ● Expand footprint: be a trusted advisor to customers in AI solutioning. Look for avenues to expand footprint in customer ecosystem ● Collaboration: Partner with the a) product & engineering teams to deliver right solutions and b) sales team to drive successful closure ● Reporting & invoicing: track usage of solution and report out for invoicing customer per agreed frequency Show more Show less