Technical Program Manager

Job Description

Brief about the Profile Profile Name: Program Manager Education: BSC IT, BCA, BTech, MSC IT, MCA, MBA in Systems Required Experience: 8-10 years Relevant Experience as Program Manager atleast 2-3 years Candidate Location: Western line- (Churchgate to Virar) Type: Full Time and Work from office(Malad West) Skills Should be currently managing and taking reporting from Project Managers / implementations managers Should have prior experience as IT Project manager Project Management Professional (PMP) certification preferred Excellent client-facing communication skills Proven ability to solve problems creatively Strong familiarity with project management software tools, agile methodologies, and best practices Experience seeing projects through the full life cycle Excellent analytical skills Proven ability to manage project deliveries according to outlined scope and timeline Responsibility Lead and Manage Implementation Managers Should make sure implementation delivery timelines are achieved Managing Change Requests and its man-days efforts Managing Support TAT for each client and making sure its issues are resolved within TAT Sharing the new requirements for product enhancements Manage Escalations of Clients Make sure project management tools and implementation process are followed Coordinate and review the user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients Have good rapport with clients and try to cross sell new features of product Planning technology or feature upgrade of current implemented projects Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules Submitting project deliverables and ensuring that they adhere to quality standards. Establishing effective project communication plans and ensuring their execution. Preparing appropriate contingency/risk management plans Obtaining customer acceptance of project deliverables. Utilize industry best practices, techniques, and standards throughout entire project execution