Technical Manager

Job Description

Happy to present an excellent career opportunity with a leading Indian manufacturing company with more than 30 years of operating experience of manufacturing high quality colours, dyes, pigments for the pharmaceutical, cosmetic, food & personal & home care industries NOTE: Candidates having experience in cosmetics, pharmaceutical, and food manufacturing product development may only for this role Position: Head of Department - Customer Support Job Location: Roha, Maharashtra Working days - 6 days ( weekly off- Sunday ) - General Shift Reporting to- Factory Manager, Marketing Director , Managing Director Qualification: B.Sc. (Chemistry), M.Sc. (Organic Chemistry), or B.Tech. (Cosmetics) Experience - Minimum 8+ years of experience in technical/customer support , preferably in the cosmetics application domain. Key Responsibilities for Customer Support HOD: Address and resolve technical queries from customers received through Sales and Marketing department. Analyze customer-submitted samples of colours as well as customer’s end products or market samples and provide accurate colour replacements . Advise customers on regulatory compliance of colours based on the application and regional regulations. Coordinate with s ales and marketing teams to ensure timely and accurate responses to customer needs. Maintain strong, professional customer relationships through consistent support and service to Sales and Marketing teams. Contribute to technical support for new product / formulation development like Mixture colours, Surface Treated Pigments, Dispersions, Mud Paste etc. Responsible for conducting pilot trials of developed product and preparing detailed documentation to support seamless transition to plant scale production. Prepare and present daily, weekly, and monthly reports to management. Follow up for colour samples submitted to customers for approval. Customer visit in case of technical query or presentation on colour application. Technical Skills & Knowledge: · Experience in new product development will be an added advantage · Familiarity with colours, pigments, and ingredients used in food, cosmetics, and pharma applications. · Sound understanding of various cosmetic formulations , including: · Emulsions / Lotions · Transparent gels · Saponification products: opaque soaps, transparent soaps, shaving creams · Face creams, sunscreens · Colour cosmetics: lipsticks, foundations, etc. · Surfactant-based products: hair care, skin care, hair creams, etc. · Comprehensive knowledge of regulations and compliance for colour use in different applications and global markets such as FSSAI, D&C Act of India, IS4707, Schedule Q, EC Food & Cosmetic Directives, JECFA, USFDA Title 21 etc. · Understanding of ISO 9001 , FSSC2200 , EUROPEAN FEDERATION FOR COSMETIC INGREDIENTS ( EFfCI ) and GMP requirements. · Awareness of emerging trends and market demands for cosmetic colours. Show more Show less