Technical Customer Support Executive

Join MyOperator as a Customer Support Executive!

Are you a customer-centric individual with a passion for solving problems and ensuring client satisfaction? Do you thrive in a fast-paced, technology-driven environment? MyOperator, India's leading cloud communication platform, is looking for dedicated Customer Support Executives to be the frontline of our client success.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in ensuring our customers receive exceptional support!

We are seeking a highly empathetic and technically adept Customer Support Executive to provide outstanding service and technical assistance to MyOperator's diverse client base. This role is essential for maintaining high customer satisfaction and ensuring our clients maximize the value of our cloud communication solutions.

Responsibilities

• Provide timely and effective technical and non-technical support to MyOperator customers via phone, email, chat, and other communication channels.
• Diagnose and resolve customer issues related to MyOperator's products and services, including IVR setup, call routing, virtual numbers, WhatsApp Business API, and CRM integrations.
• Guide customers through product features, configurations, and best practices to optimize their usage.
• Escalate complex issues to appropriate internal teams (e.g., Engineering, Product) and follow up to ensure timely resolution.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Proactively identify opportunities to improve the customer experience and contribute to knowledge base articles and FAQs.
• Collaborate with sales, product, and engineering teams to provide customer feedback and insights for product improvement.
• Maintain a high level of product knowledge and stay updated on new features and services.

Requirements

• Educational Qualification: Bachelor's degree in any discipline. A technical background or relevant certifications are a plus.
• Work Experience: 1-3 years of experience in a customer support, technical support, or helpdesk role, preferably within a SaaS, Telecom, or IT company.
• Technical Aptitude: Strong understanding of cloud-based software, basic networking concepts, and familiarity with CRM systems. Experience with telephony or communication platforms is highly desirable.
• Communication Skills: Excellent verbal and written communication skills in English. Ability to explain technical concepts clearly and concisely to non-technical users. Proficiency in other regional languages is a plus.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
• Customer Focus: A genuine passion for helping customers and a strong commitment to delivering exceptional service.
• Empathy & Patience: Ability to remain calm and empathetic while handling challenging customer interactions.
• Team Player: Ability to work collaboratively within a team environment and contribute to a positive work culture.
• Process Orientation: Ability to follow established procedures, document interactions, and manage multiple inquiries simultaneously.

Benefits

• Growth Opportunities: Clear career progression paths within a rapidly expanding SaaS company.
• Learning & Development: Access to ongoing training, product certifications, and mentorship to enhance your technical and customer service skills.
• Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
• Collaborative Culture: Work with a passionate and supportive team that values ownership, innovation, and transparency.
• Impactful Role: Play a direct role in ensuring customer success and satisfaction with a leading cloud communication platform.
• Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

Job Types: Full-time, Part-time

Pay: ₹300,000.00 - ₹325,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Shift:

• Day shift

Application Question(s):

• What is your Fixed CTC

Work Location: In person