Tech Support Executive

Job Description

G9Edu International is looking for a proactive and technically skilled Tech Support Executive professional to handle app-related queries, ensure the quality of our educational platform, and work closely with internal teams to improve the digital learning experience for students. Key Responsibilities: Monitor and resolve app-related queries raised by users (students, tutors, or admin) Perform regular quality checks to ensure smooth performance of the mobile and web applications Develop and implement strategies to improve the learning experience through app enhancements Coordinate with the digital marketing team for technical support related to campaigns, landing pages, integrations, and website updates Provide support for system-related issues during online classes (e.g., connectivity, user access, login issues) Document and track issues, user feedback, and feature requests using appropriate ticketing systems Liaise with developers for bug reporting and testing of new features Assist in onboarding new users to the app by creating help guides, FAQs, or tutorial videos Monitor app usage analytics and provide reports for decision-making Ensure all tech systems (e.g., Zoom, Google Meet, LMS platforms) used in daily operations are functioning effectively Provide basic IT support to staff (email setup, device troubleshooting, password resets, etc.), clients. Over IT troubleshooting Required Skills and Qualifications: Degree or diploma in IT, Computer Science, or a related field Knowledge of mobile and web app functionality, UI/UX basics, and testing procedures Familiarity with tools like Google Analytics, Firebase, or CRM dashboards is an advantage Good problem-solving skills and attention to detail Strong communication and coordination skills Ability to work independently and with cross-functional teams Job Type: Full-time Pay: ₹13,000.00 - ₹25,000.00 per month Shift: Day shift Experience: Technical support: 1 year (Required) Work Location: In person